Toyota of Rockwall

We had a wonderful experience with Russ at Toyota of Rockwall last night. We came in knowing which vehicle we wanted and Russ made it happen!! We got what we needed! Thank you Russ Rockwall last night. We came in knowing which vehicle we wanted and Russ made it happen!! We got what we needed! Thank you Russ More

This is a very good dealership. They are very friendly and courteous. Our service advisor Carl is very helpful explaining things to us. We have never been disappointed with any of t They are very friendly and courteous. Our service advisor Carl is very helpful explaining things to us. We have never been disappointed with any of the service we have received. More

Mixed experience. I initially found the vehicle online and was promptly contacted by a very friendly and helpful salesperson. They answered all my questions and convi I initially found the vehicle online and was promptly contacted by a very friendly and helpful salesperson. They answered all my questions and convinced me to place a deposit and make the 30-minute drive out to the dealership once the vehicle arrived on-site. That part of the experience was smooth and professional. When I arrived for my appointment, things started to take a turn. I waited 15 minutes for the vehicle to be brought out by the salesprson and while it only took 10 minutes to decide I wanted it, what followed was over 3 hours of negotiation, paperwork, and waiting. The manager worked with me on pricing, and what ultimately convinced me to move forward was a promise to include two years of free service. Unfortunately, I later found out that this was already part of the vehicle’s standard offering — not an added perk as it was made to seem. During financing, there was some confusion over the trade-in value which was quickly resolved, but by the time I had completed the wire transfer and signed most of the documents, I was made aware of the already included 2 year coverage, leaving me in a frustrated state. It would have been difficult to walk away at this point because of the time commitment and imagining the trouble to reverse what was already done. Later that evening, I discovered a mechanical alert through their app. I reached out to the salesperson with no response to this day. The next business day, I had the vehicle checked at another Toyota dealership and was told everything was fine — likely just a setup issue — but the lack of communication added to my frustration. In the end, the experience was disappointing. What started off promising was overshadowed by sales tactics that felt misleading and a lack of transparency that left me questioning the dealership’s integrity. More

Arrived around 11:30 and didn’t leave until 2:30. Was supposed to be ready other than signing paperwork for cash purchase…but not full of gas kept getting switched to different people. Was supposed to be ready other than signing paperwork for cash purchase…but not full of gas kept getting switched to different people. More

Hey everyone! I just bought a car from Toyota of Rockwall, and I can’t express how fantastic my experience was! 🌟 Russel, Jeff, and the entire finance team were I just bought a car from Toyota of Rockwall, and I can’t express how fantastic my experience was! 🌟 Russel, Jeff, and the entire finance team were absolutely incredible. Their professionalism and customer service! I felt supported every step of the way. Why I’m giving them 5+ stars: • Exceptional professionalism • Friendly and attentive service • Smooth buying process I highly, recommend them if you’re looking to buy a car! More

Had a great no pressure - great service experience here. Fantastic crew! Stephanie and Nehemias were extremely helpful and informative. Love my new 4Runner! Fantastic crew! Stephanie and Nehemias were extremely helpful and informative. Love my new 4Runner! More

Melvin was absolutely amazing! Great customer service everyone treated us so well and made the process smooth and easy! Great customer service everyone treated us so well and made the process smooth and easy! More

Great service with professional courtesy. The service tech kept me updated about the service being performed as well if there other issues that may have come up..Very clean dealership with a The service tech kept me updated about the service being performed as well if there other issues that may have come up..Very clean dealership with a great snack area which is important if you are waiting for the completion of service. More

The service was good due to the time I've waited and didn't get a complimentary wash didn't get a complimentary wash More

The entire staff at Toyota of Rockwall is excellent . I have always been treated with courtesy and respect. The service dept is great about keeping you updated on the progress of your vehicle. I just had I have always been treated with courtesy and respect. The service dept is great about keeping you updated on the progress of your vehicle. I just had to have a recall done that was estimated to take upnton3 days, but they knocked it out in just 24 hours. I love my Tundra and have become a loyal Toyota customer fornlufe! More