Toyota of Rockwall

Extremely understaffed unbelievably slow. The service staff that was efficient and friendly are suffering for the cut backs. In addition the car wash at service on the extended warranty has The service staff that was efficient and friendly are suffering for the cut backs. In addition the car wash at service on the extended warranty hasn’t worked in so many years and no reimbursement has been offered More

Kasey did her job well. However, the experience is extremely disappointing to buy a truck for its quality and durability and be spending 4K to repair a transmission at 118K However, the experience is extremely disappointing to buy a truck for its quality and durability and be spending 4K to repair a transmission at 118K miles, especially after following the full maintenance schedule there. I've already found a reputable repair shop at 1/3 of the cost. So none of that speaks well for the Toyota product and service. More

I waited for over 2 hours for a simple oil change. This is not the same service I received last time I was there. This is not the same service I received last time I was there. More

I made an appointment to come in for oil change and maintenance due indication. My appointment was 11:45AM but I didn’t receive help till about 12:05PM. I also noticed that help was being provided by f maintenance due indication. My appointment was 11:45AM but I didn’t receive help till about 12:05PM. I also noticed that help was being provided by first come first serve because everyone that drove in the service bay before me received help before me. This would have not bothered me if everyone had an appointment but I highly doubt that 7 people had an appointment at 11:45 and if 7 people did have an appointment at that time then the scheduling department needs to do better. My experiences before have been great but this visit took a little over 2 hours to do an oil change and tire rotation when in the past the visits was about an hour. I definitely didn’t see the benefits to making an appointment and if you’re not going to value an appointment then what is the point. If I experience this again then I will get the oil change and like services elsewhere. More

The service writer and the porter were very helpful. As well as the parts giy As well as the parts giy More

Josue did a great job checking me in, keeping me updated, and finishing my service early. and finishing my service early. More

I was handled and received well. The services are good. They update and let you know on time, when their services is done. They are welcoming The services are good. They update and let you know on time, when their services is done. They are welcoming More

Very happy with our service. Service area is clean and well maintained. There is plenty of seats. Enjoyed the coffee & cookies. Service area is clean and well maintained. There is plenty of seats. Enjoyed the coffee & cookies. More

Sam was a great service advisor and was very professional. I showed up when it was extremely busy during opening hours on the last day of an oil change special. Service was completed in a timely professional. I showed up when it was extremely busy during opening hours on the last day of an oil change special. Service was completed in a timely manner t0 include coordinating the update of my GPS. Additionally, Ariel is always awesome in the customer service area of the dealership. More

The whole process was easy especially the all points inspection which identified the critical maintenance items. Sam did an excellent job as well. inspection which identified the critical maintenance items. Sam did an excellent job as well. More