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Toyota of Rockwall

Rockwall, TX

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Employees
Reviews
Vehicles
4.5
6,275 Reviews
Toyota of Rockwall is the World’s First LEED Gold Certified Dealership. What this means to you is that when you choose to shop here, you are giving back to our Planet. Even though we value our Planet, we truly value our most precious resource, YOU! Company Overview 1250 E. Interstate 30 Rockwall, TX 75087 Toyota of Rockwall is the World’s First LEED Gold Certified Dealership. What this means to you is that when you choose to shop here, you are giving back to our Planet. Even though we value our Planet, we truly value our most precious resource, Our Customers. We have a huge selection of new Toyotas as well as Certified Toyotas which makes it easy for you, your friends and family when it comes time to get your next vehicle. Come experience our Hassle free car buying process and see why many of our customers have returned to buy more vehicles or have referred their friends and family to us. Toyota of Rockwall is looking to build relationships and we want to be your friend in the Automotive Business. Whether you need Service, Parts or a new vehicle, we want you to choose us.
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1250 E Interstate 30

Rockwall, TX

75087

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Showing 6,275 reviews

March 20, 2024

Service rep was extremely helpful and very knowledgeable I highly recommend Toyota of ROCKWALL for service needs More

by crewaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 21, 2024 -

Toyota of Rockwall responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

March 20, 2024

Good service. Had my truck back to me within an hour. A few more services to do but maybe next time. More

by chefjohnmedall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue
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Mar 21, 2024 -

Toyota of Rockwall responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall, we look forward to having you as one of our valued customers for many more years to come!

March 20, 2024

The people are very nice but I did have a. Issue. I had work done on my tires that was recommended by the dealer, however, a week later my hubcap flew off as it wasn’t secured correctly. More

by pwclapper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 21, 2024 -

Toyota of Rockwall responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall.

March 20, 2024

Misleading. Not given a notice prior to up charge services. I came in with a $9.99 oil change coupon and was charged $29.99 for a 1.2 liters of additional “requ More

by LRUBIO_16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Heidel
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2024 -

Toyota of Rockwall responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

March 17, 2024

Technician removed Jack point off stock skid plate with our knowledge. Had to go back and retrieve the part. More

by jasonervin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose
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Mar 21, 2024 -

Toyota of Rockwall responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

March 16, 2024

People are nice and friendly; Kevin McGuire is my advisor. He is a great and wonderful person. More

by gkvarghese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
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Mar 17, 2024 -

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Kevin and our team, and we look forward to working with you again.

March 16, 2024

Mick is my advisor . He is absolutely wonderful . He is truly an asset to the company . I schedule my appointments when he is there so I can rest easy . More

by sheilap1449
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 17, 2024 -

Toyota of Rockwall responded

Thank you so much for your kind words, Sheila, and for taking the time to leave us this wonderful feedback!

March 16, 2024

A things explained thoroughly, my questions answered, staff polite, friendly, & professional. Only thing, wish you would continue car wash service! More

by rimmm1127
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 17, 2024 -

Toyota of Rockwall responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Rockwall!

March 15, 2024

Kasey- ALWAYS takes good care of me- I’m blessed she is my service advisor More

by hollingergigi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ciamara
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Mar 17, 2024 -

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad Kasey is always able to help, and we hope to see you again!

March 14, 2024

Everyone we talked to at the dealership was kind and down to earth. That was extremely refreshing! There was no negotiating or back n forth nonsense. We had coffee & water offered and it felt like visiting a More

by LeighHolley7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aubrey and Bennie, Oscar Boyd
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Mar 14, 2024 -

Toyota of Rockwall responded

Leigh, Thank you so much for your excellent review! We are so glad that Audrey, Bennie, and Oscar had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

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