Toyota of Rockwall

I had the pleasure of purchasing from Toyota of Rockwall this past week. Mr. Kenneth made the process smooth, and was transparent about everything. this past week. Mr. Kenneth made the process smooth, and was transparent about everything. More

Quinn was AWESOME to work with. Very little back and forth to manager. Explained what I was offering and offer was accepted within minutes. One of or best truck buying experiences . Very little back and forth to manager. Explained what I was offering and offer was accepted within minutes. One of or best truck buying experiences . More

The staff is always knowledgeable and helpful. They explain clearly what to expect during the service. They explain clearly what to expect during the service. More

Sam was knowledgeable and very friendly. He took care of me right away and the truck was completed in a timely manner. He took care of me right away and the truck was completed in a timely manner. More

Kasey and TOR are the Best. Thanks Kasey :>) You always are so Friendly and knowledgable. Thanks Kasey :>) You always are so Friendly and knowledgable. More

They were great. Got our info and less then 30 mins they were done. Nice people to deal with. Got our info and less then 30 mins they were done. Nice people to deal with. More

The sales person was professional during the visit but later I felt I was insulted because I would not accept their trade in value of my vehicle and the sales person then told me how old my vehicle was an later I felt I was insulted because I would not accept their trade in value of my vehicle and the sales person then told me how old my vehicle was and with 92,000 miles on it, the vehicle wouldn’t last much longer. I have 3 vehicles at home with over 100,000 that runs like they’re brand new. I felt that they gave a me extremely low ball over that I could never accept. PLEASE BE AWARE! When they take a copy of your drivers license they keep a copy. That copy may be given to another customer by mistake!!! I was given paper work on different trucks and it included someone else’s drivers license!!! It doesn’t appear they have a very secure way of keeping your information secure! More

I placed a deposit for a specific sienna xse premium plus package. A month later, Ronnie called and said the has the exact model and build of my car minus entertainment package. I was ok with the car without package. A month later, Ronnie called and said the has the exact model and build of my car minus entertainment package. I was ok with the car without the entertainment package. The buying process was simple and straightforward but the delivery of the vehicle was a total mess. We had to go the dealership 3 different times to finally was able to drive the car home. The first delivery day, we found some minor blemishes to the paint of the car, then Ronnie promised they will taken care of the next time we go there to pick up the car. Two days later, Venessa called and asked if we would like to take the car as it and she’ll give us $250 credit back. I declined her offer and asked for the blemishes to be corrected and she promised she’ll have it done. We showed up to pick up the car only to see the blemishes are still there. She told us that she and the patched up guy looked everywhere on the car but couldn’t find the blemishes so nothing was done by the look of the car. Then she couldn’t find the key to the car because Ronnie took the keys home with him 2 days ago and that no one can get a hold of him after he called in sick. She also stated that he came in on his day off the day before to ensure the blemishes were taken care of but somehow still took the keys home and the blemishes were missed by Venessa and the patched up guy. She promised to drive and deliver the car herself once she gets the keys back from Ronnie. I told her she doesn’t have to do that and that we’ll come back next Friday to pick up the car. We went back to the dealership for delivery for the third time and was finally about to drive the car home. Ronnie apologized for his mistake and Venessa also apologized for his mistake but neither offered any compensations or anything to make up for the wasted time and efforts on everyone. I even texted Ronnie to get in touch with his GM but he never responded to that text along with my inquiries regarding to the price reduction for cash payment to my car that was advertised online. But payer was told that it was a price mistake online. The ordering process was easy but delivery process was frustrating and felt like they were making up excuses for the other person’s mistakes which spoiled any excitements we had for the car. We are returning customers that bought a new vehicle with y’all back in 2019, but we can’t say the same for future purchases after this experience More

I highly recommend this dealership,My service representative was excellent and they were ready for me at my appointment time. representative was excellent and they were ready for me at my appointment time. More

Everything was great except I couldn’t leave with my new car the day I bought it because the crew left that details in maintenance car the day I bought it because the crew left that details in maintenance More