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Toyota of Rockwall
Rockwall, TX
6,192 Reviews
Toyota of Rockwall is the World’s First LEED Gold Certified Dealership. What this means to you is that when you choose to shop here, you are giving back to our Planet. Even though we value our Planet, we truly value our most precious resource, YOU! Company Overview 1250 E. Interstate 30 Rockwall, TX 75087 Toyota of Rockwall is the World’s First LEED Gold Certified Dealership. What this means to you is that when you choose to shop here, you are giving back to our Planet. Even though we value our Planet, we truly value our most precious resource, Our Customers. We have a huge selection of new Toyotas as well as Certified Toyotas which makes it easy for you, your friends and family when it comes time to get your next vehicle. Come experience our Hassle free car buying process and see why many of our customers have returned to buy more vehicles or have referred their friends and family to us. Toyota of Rockwall is looking to build relationships and we want to be your friend in the Automotive Business. Whether you need Service, Parts or a new vehicle, we want you to choose us.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 6,192 reviews
April 02, 2025
Just got my 25 Tundra 3 weeks ago so far love the truck. Had to bring in for a CEL with 800 miles Turns out the truck has a bad O2 sensor. I’m extremely frustrated with the fact the part is back ordered wi Had to bring in for a CEL with 800 miles Turns out the truck has a bad O2 sensor. I’m extremely frustrated with the fact the part is back ordered with NO eta. Was told by the service advisor Randy the truck was ok to drive while I wait for a part with no time frame of when it will be available. So for the mean time I’m stuck driving a truck with a locked up display and engine light on. What happens if something else goes wrong with the truck? I would never know because the CEL is already on. Another issue is this has had an impact on my fuel mileage. I e gone from 300 miles to around 160 a tank.so yes all in all I’m extremely frustrated and want this resolved ASAP. More
by denis.quintero
Verified CustomerEmployees Worked With
Randy
April 02, 2025
Russell worked for more than a week or two to locate the vehicle I was interested in. (model, trim level, COLORS) When we couldn't find exactly what I wanted, he offered to order it, but also offered a ca vehicle I was interested in. (model, trim level, COLORS) When we couldn't find exactly what I wanted, he offered to order it, but also offered a car with a few accessories I didn't need at a price that was pretty good. I felt he was more above board than several other salespeople I dealt with at other dealerships. ALso appreciated that there was no hard-sell pressure to buy. More
by MACAFFAREL
April 02, 2025
It is shocking how poorly run the service department is. I used ToR because it's closest. That's it. As long as I've been a customer, the service department has been awful. The last service I had there I used ToR because it's closest. That's it. As long as I've been a customer, the service department has been awful. The last service I had there was great, and I made sure you all knew. I thought maybe something had changed. Nope! Same lousy service and communication. I recently read a book on leadership boundaries and it said boundaries are what we set and what we allow. After all these years, I can't believe these are what was set, but a culture of what has been allowed. It's not what you preach, it's what you tolerate. If you don't condemn it, you condone it. There is so much opportunity for growth, but I truly don't think it matters because they know people will return instead of crossing that bridge and going into Dallas. More
by TPS9939
Employees Worked With
None of them helped me.
April 02, 2025
Russ made me feel heard and was really helpful in finding me a vehicle that would help me on my drive as I went to college me a vehicle that would help me on my drive as I went to college More
by patrick.tran.h
April 01, 2025
They made it easy to buy my beautiful red Crown Signia. Trading in my Tesla was a breeze, too. Trading in my Tesla was a breeze, too. More
by Rkoetting
April 01, 2025
5, I have purchased no less than 10 vehicles in my 30 years of driving. I can honestly say that from the time I entered the doors at the Toyota of Rockwell dealership till I drove away with my new vehi years of driving. I can honestly say that from the time I entered the doors at the Toyota of Rockwell dealership till I drove away with my new vehicle it was by far the best buying experience I have ever had at a dealership. Each and every staff member that I encountered was the essence of professionalism and courtesy. My sales representative Prince, was professional, courteous, and supportive during the entire process. I feel that he truly enjoys working with customers. His personality is well suited for a career in any field that requires direct interaction and contact with people. I hope that the executive staff at the Toyota of Rockwall dealership recognizes that Prince is an asset to your business and has the promise of great potential. Sincerely yours George L Aurand More
by george.aurand
March 31, 2025
In our 40 years of purchasing autos, this has been the easiest auto purchasing experience ever!!! Thank you Toyota of Rockwall! YOU ROCK!!! easiest auto purchasing experience ever!!! Thank you Toyota of Rockwall! YOU ROCK!!! More
by Cherie H
March 30, 2025
Appreciate the warm atmosphere and friendly personnel at the dealership. Helpful with every step of the purchasing process. the dealership. Helpful with every step of the purchasing process. More
by Lana
March 30, 2025
Friendly and thorough staff with was no high pressure sales tactics. The facility was a clean hospitable facility. sales tactics. The facility was a clean hospitable facility. More
by Bobmccall45
Employees Worked With
