Toyota of Portland

Purchase a new Toyota Corolla LE 2010 on Oct 10th 2009. Ken, Jo and Chris helped me. Everyone was very nice and the building is new with a top notch cafe. Coffee machine was broken in waiting room is my on Ken, Jo and Chris helped me. Everyone was very nice and the building is new with a top notch cafe. Coffee machine was broken in waiting room is my only complaint. Shopped prices at 9 Toyota dealers in Portland and they had the best price. Toyota of Gladstone came in 2nd, Beaverton Toyota was 3rd and Wilsonville Toyota was 4th. More

I purchased a vehicle (2010 Prius) from Broadway Toyota recently and their sales staff was knowledgable, fast and excellent!!! From my salesWOMAN to finance...it was the best vehicle buying experience I'v recently and their sales staff was knowledgable, fast and excellent!!! From my salesWOMAN to finance...it was the best vehicle buying experience I've ever had. Not to mention their fabulous new building, cafe across the street and friendly service staff. I totally recommend you give them a try if you're in the market for a vehicle. More

They were so busy with Cash for Clunkers they had no time to deal with me, since I was looking for an 8 passenger Sienna and they had none. They weren't interested in trying to track one down for me either ( to deal with me, since I was looking for an 8 passenger Sienna and they had none. They weren't interested in trying to track one down for me either (pity, since there were some in the Portland area, and I came to Broadway first based on their reputation. They could have done a dealer trade and earned my business). It wasn't a bad experience, I think if they weren't in the middle of Clunker-mania, we could have done a deal, but letting a sale get away because the fish are jumping into the boat for a while doesn't sit well with me. You never know who you're selling to, or what they do, or how many cars they may be buying, of what type, and when. I wound up at Dick Hannah Kia, since Toyota is having supply issues right now, and had a the best buying experience of my life. The Sedona is a great car, and a bargain compared to the Sienna right now. Emir Filipovic, John Pelley, and Jeff Salisbury are fantastic, and their GM Rachel Smith is impressive. It's obvious integrity is important there. They'll give Broadway a run for their money as Kia continues to gain market share. More

It was a pleasure working with Chris Hall and Clifford Evelyn on the purchase of our new 2009 Toyota Tundra. We are certainly thankful to both of them for taking the time necessary to work out all the det Evelyn on the purchase of our new 2009 Toyota Tundra. We are certainly thankful to both of them for taking the time necessary to work out all the details of the trade-in and to help us choose the vehicle that best suits our needs. We were so impressed with the friendly and professional attitude of Chris Hall, Cliff Evelyn, and Chris Torrey in the finance department. We know that we received a very high level of customer service and would strongly recommend Broadway Toyota to all of our friends and family. More

We bought a used Corolla. We went there because my friend Julie told us how wonderful the people were. We got a great price on a one year old certified Corolla. They showed us a Carfax and KBB without us ask Julie told us how wonderful the people were. We got a great price on a one year old certified Corolla. They showed us a Carfax and KBB without us asking. We knew to ask for them but didn't have to. Our Salesperson Brian Ramsdell was fantastic. He showed us all the cars available. He seemed to really listen to our needs. Brad Gerber was the finance manager, He got us a much lower rate then we were expecting. What was really cool was when their sales manager, Chris Hall, came out to ask us about our experience while at the store. He seemed to genuinely care about us and how professional his staff was. So refreshing not being another "number!" I will, like my friend Julie, tell all friends and family about the great people at Broadway. My tip to others is to go see for yourself. More

If you're reading this and haven't already spoken with Broadway Toyota, consider yourself lucky. I didn't know about this website before I wasted hours of my life arguing with a guy named Chris from Broa Broadway Toyota, consider yourself lucky. I didn't know about this website before I wasted hours of my life arguing with a guy named Chris from Broadway Toyota. I was looking for a 2009 Tacoma, but since I live in Corvallis, I didn't have a lot of options to look at. I decided to work with Broadway Toyota because the sales staff seemed very easy to work with. Well ... trust me ... the nice salesman who greets you over the phone (or in the parking lot) is not the guy who will be selling you the vehicle. Eventually, you will meet the sales manager. It was a classic case of the "good cop / bad cop" sales tactics (mixed in with the old bait and switch). The salesman is the nice guy who's just trying to help, while the sales manager is the hard-ball guy who's not afraid to tell you that, "he's getting upset" (yeah ... he actually said that to me ... I almost laughed). If you look through the other reviews, even the good ones, you'll see that everyone deals with multiple people at Broadway Toyota. There's a reason for this. It makes it harder for you to keep track of what's been promised. In my case, I know I had talked with someone about financing through OnPoint Credit Union, but when Chris (the sales manager) gave me the out-the-door price, he failed to mention that his price included a higher interest rate through Toyota Financial Services. After I called him out on it, he said that it was required because I was taking advantage of a college graduate program which mandates that I go through TFS, and of course, "we never talked about financing." Well, no "we" didn't but again, that's because I couldn't keep track of every conversation that I had with all three people I dealt with. That's when the arguing begun. The difference in interest was about $600 over the life of the loan. I told him that I wanted him to compensate me for that in the price, but he refused, saying that, "he was only going to make $50 on this deal as it was." That was a blatent lie which I called him out on when I pointed to the part of the build sheet that had over $500 alone in the dealer holdback and twice than in other sections (which he claimed to know nothing about). As a final effort, I asked if he'd throw in a bed extender, but he even refused that, so I walked out. On the way home, I called Toyota of Gladstone and bought the exact same truck for $200 less and they even gave me the interest rate that I wanted. I've taken the time to write this because I know that I'm not the first (or the last) person to waste their time at Broadway Toyota. If you're looking to buy a car, I hope you take my experience under consideration and do your homework on dealer tactics. For example, if you want to know more about "dealer holdback," go to: http://www.edmunds.com/advice/incentives/holdback/index.html. That way, when a crooked sales manager tries to pull the same things on you, you'll know to walk away just like I did. More

This is exactly how a buying experience should be. It was the least stressful experience we have ever had for buying a vehicle. Ken Scott our sales guy helped with showing the trucks we were interested in. H the least stressful experience we have ever had for buying a vehicle. Ken Scott our sales guy helped with showing the trucks we were interested in. He was quick and helpful without any pressure. Josh the sales manager took even more interest in our needs. He was warm, friendly and very patient in answering all of our questions. Connie Mah was just incredible. She stayed late to make sure we got the deal done right while being the warmest person anyone would need to wrap the sale up. Broadway Toyota went far beyond meeting all of our expectations! More

I gave the highest rating because I would not have changed any part of the car buying experience I had at Broadway Toyota (except that it does take more than a half hour, but you really can't get arou changed any part of the car buying experience I had at Broadway Toyota (except that it does take more than a half hour, but you really can't get around the paperwork). I knew what I wanted when I went in. I've never looked forward to the car buying game but I was surprised by the profesionalism and straight forward communication in this dealership and with my salesperson. I bought a pre-owned Sienna that came with a great warranty and will be shopping there again for a second family car soon. It just makes sense to buy a used car from the dealer, so you know it's been checked out and comes with a warranty. It's important to know what you want and keep an eye out for it in the dealers inventory. More

OK, so I'm driving to work and the service light comes on. I'm about to leave that afternoon for a Canadian road trip with a car full of kids so I had to check in out. I drove into the dealer with no appo on. I'm about to leave that afternoon for a Canadian road trip with a car full of kids so I had to check in out. I drove into the dealer with no appointment and they greeted me in the indoor garage, opened my door for me, gave me a cup of coffee, a ride to work, for which I was only 5 minutes late. They picked me up when I was finished with work and I picked up my kids from school on time. They had no idea I had even taken the car in. The light came on for a routine check up, so I probably could have let it go until after our trip, but it was so easy to do it right then, so I did. The guy also gave me a coupon for the work because I didn't bring my mailer from home ( I didn't know I was going to go in) I've never gone to a full service dealer like that before and I'll nevergo anywhere else. More

Much as the other reviews here, I was subjected to the bait and switch. Still I bought the truck, a 2006 tundra double cab. There were many instances of my being dissatisfied, but I will just go into a fe bait and switch. Still I bought the truck, a 2006 tundra double cab. There were many instances of my being dissatisfied, but I will just go into a few. Took it in for 15,000 mile service. when backing truck out of service bay it was driven into another car. They of course were very apologetic and promised that I would have a rental for the duration of the repairs, which would take 1 week. Turned out to be more like 3 weeks and the cost of the rental was being taken out of MY checking account. The ensuing reimbursement process was 10 weeks, and started with the customer relations manager asking if she could see my bank statements to verify the charges. The receptionist couldn't have been more demeaning with comments such as "So you don't know who you are looking for?" And I thought that was what receptionists were for, directing traffic. As a side note, I have talked to many people about my problems. Everyone has said it is typical, but the one that really sticks out is my friend went in to buy parts for her coralla. The parts department said they would not sell them to her unless she got something else fixed. The parts department? I thought they sold parts. More