Toyota of Portland

I really have nothing bad to say about my experience working with Whitney or with Broadway Toyota. Whitney was extremely personable, friendly, and kind. She didn't give us the typical salesperson act an working with Whitney or with Broadway Toyota. Whitney was extremely personable, friendly, and kind. She didn't give us the typical salesperson act and spoke to us like we were her good friends. She was always smiling and honest. When she didn't know an answer to a question she quickly contacted whom she needed to in order to get that answer. She stayed 5 plus hours late in order to help us with no complaints (even at 11 o'clock at night when she drove to my house to get our car that was being traded she still had a smile on her face). Near the end of our deal, Ken stepped in to help Whitney out with the final proceedings. He also treated us like a friend and related to our interests. He listened to the things we needed in order to agree to a deal and gave us what he could. Since buying the new four runner I have been into the dealership two or three times and both Ken and Whitney have come to me making sure everything is working well, making sure I knew how to use everything, making sure I got my floor mats, etc. I definitely would go back to them again in the future and would recommend anyone to work with these two! More

Our experience in buying new autombiles over the past 50 years has placed Boardway Toyota/Scion at the top of our list. We worked with Sayed Hassanein who was knowledgeable, professional, thorough and gave years has placed Boardway Toyota/Scion at the top of our list. We worked with Sayed Hassanein who was knowledgeable, professional, thorough and gave undivided attention throughout the transaction. The buying experience from beginning to end was not pressured. We especially appreciated not being passed from person to person as we've experienced in other dealerships. Ken and Connie added to our overall pleasant experience. We love our Prius! More

Our salesman (Rod) was low pressure and easy to deal with. He also did some extras that went above and beyond. The paperwork went into lunchtime, so they offered to buy us lunch (from their great little with. He also did some extras that went above and beyond. The paperwork went into lunchtime, so they offered to buy us lunch (from their great little deli located in the showroom). My wife loves her new car. And when she's happy, I'm happy!!! More

I had a wonderful experience at Broadway Toyota in Portland. Our Sales Representative Ian Killough, was so helpful finding us what we were looking for. I was very comfortable speaking with Ian Killou Portland. Our Sales Representative Ian Killough, was so helpful finding us what we were looking for. I was very comfortable speaking with Ian Killough. That is why I gave the rating of 5 for both Customer service and friendless. I have nothing but good things to say about Broadway Toyota. More

Ian was not your typical Sales Person and Broadway not your typical dealer. Coming off a very bad experience at another Toyota Dealer I just wanted to get the deal made and drive away fast. I started t your typical dealer. Coming off a very bad experience at another Toyota Dealer I just wanted to get the deal made and drive away fast. I started the On-line negotiations for a vehicle that they had in stock, within minutes of sending the information there was "personalized" correspondance. In the following 2 hours there was phone calls conversations and information exchanges. It was fantastic they did not nag me at all.. Once it was at the point where they needed to see the trade-ins I went to the dealter. They treated me fantastic, gave me excellent value for my trade in. They found my ideal vehicle and offered me a great price on the 4 Runner went and got it from another dealer and while I waited for it to be detailed they fed me at the cafe. And it all took roughly 5 hours from walking in to driving away in my new vehicle. All in All the best buy experience ever. Thanks Ian & everyone at Broadway Toyota... Personal Professional Service = Broadway Toyota. More

I loved my experience at Broadway Toyota-Scion. I really can't compliment them enough. We had contacted Ian previous to showing up at the dealership about what we were looking for, so he was expecting us w can't compliment them enough. We had contacted Ian previous to showing up at the dealership about what we were looking for, so he was expecting us when we arrived. Ian is a fantastic guy, a blast to talk to, and very accomodating, honest, and knowledgeable about the products that they sell there. We had already been to two other dealerships that day, and didn't find anyone who took care of us as well as Ian and the rest of the staff at Broadway Toyota did. I really felt like the staff was willing to move mountains to get me to take home the Toyota Yaris that I test drove. Their work paid off and I went home with a fantastic new car at a good price with monthly payments I can handle (I'm just recently out of college so budget's a major factor for me). They have less markup than other dealerships and a fantastic family-type atmosphere. Even the financial people were extremely accomodating and kind. I do wish they had let me know earlier that the college rebate on the Yaris came with such stringent requirements, but I'm confident I would've made the purchase either way. They also offer great additional things without adding in hidden fees, like complimentary maintenance for the first 5,000 miles. And they offered me an extra service package at a discounted price to keep my monthly payments where I wanted them. We've been back a few times since then to re-sign papers and everyone has remembered us and welcomed us. When I purchased the car everyone was crowding around shaking my hand and giving me business cards in case I need help. Ian also sent me a lovely thank you note and has been quick to follow up with any concerns we've had. I am already recommending this dealer (and Ian!) to friends - it was a wonderful experience all around with a great outcome. More

Whitney Heffner is one of the best sales person i ever met. She meets all of the requirements that a sales person needs to have, everything there was excellent. The experience at the time of buying the ca met. She meets all of the requirements that a sales person needs to have, everything there was excellent. The experience at the time of buying the car with the finance department was great. Thank you.Lazaro Medina More

I really appreciated the fact that Erika was willing to work with me on my terms, meaning that she did not insist upon contacting me by phone (which is terribly inconvenient because of my workplace). She work with me on my terms, meaning that she did not insist upon contacting me by phone (which is terribly inconvenient because of my workplace). She did this entire transaction via email because I let her know that that works for me. She sent me the specs on my car, the price including the discount she was able to give (the price worked for me) and I simply had to come in to pick up the fully detailed car on MY schedule. It was the most painless car-buying experience I have had (of many). I definitely will return to Broadway Toyota (this is my second purchase there and my husband bought there also) and I will ask for Erika because she GETS IT for busy professionals. More

Broadway Toyota was very good to work with. First, they had the RAV 4 we wanted -- other dealerships did not and/or could not get access to this particular vehicle. We wanted the optional 3rd row. Second, had the RAV 4 we wanted -- other dealerships did not and/or could not get access to this particular vehicle. We wanted the optional 3rd row. Second, although Broadway Toyota is not part of the Costco program (we had been working with a dealership previously that was), the price we paid for the RAV 4 seemed comparable with the Costco prices we had been given. We had leather seats, heated seats & a moon roof added, all of which look & work great. When we went to pick up the vehicle, we were impressed w/ the time Ken & Peter spent w/ us to make sure we knew how all of the controls worked & to answer any questions. And I think we received at least 3 follow up phone calls from the dealership to make sure we were satisfied. More

Bill Andrus was like no other salesman I've ever dealt with. He was friendly, very personable and one of the most interesting and fun to talk to people I've ever met. Someone I would like to hang out with with. He was friendly, very personable and one of the most interesting and fun to talk to people I've ever met. Someone I would like to hang out with outside our professional relationship. He answered all of my questions but wasn't pushy at all and just let the car sell itself. Pete Sweeney was a very friendly guy as well. He didn't intimidate me at all and made the car buying experience a very comfortable one. When the numbers didn't look right to me he looked at them and agreed the went and got them changed without question. The lady that did all the paperwork and finance stuff who's name I believe was Connie was also wonderful. All in all this was an amazing experience and I would do it again in an instant if I could do it again with these three people. Unfortunately I believe my new Toyota may last forever so I'll never have to buy another. More