Toyota of Portland

The worst dealership I've been too DON'T GO! If you want to go to a stereotypical, shady dealership then go here. If you want absolutely no negotiations and only the dealers price then DON'T GO! If you want to go to a stereotypical, shady dealership then go here. If you want absolutely no negotiations and only the dealers price then go here. If you want a "certified" used car that they have left big problems and not fixed, go here. If you want to spend 5 hours waiting for one car, be pulled through thr ringer, with unknowlegable people, well you've found your place. I'd gladly spend 2-3 thousand dollars more on a car from another place than EVER go back here. Don't go here or give these people your business. I've been to 4-6 other lots and NEVER had such an experience as we had here. More

A+ Experience!! One of the best experiences I have had buying a car. DANIEL MUSGROVE from Broadway Toyota was the perfect combination of professional and genuine. G One of the best experiences I have had buying a car. DANIEL MUSGROVE from Broadway Toyota was the perfect combination of professional and genuine. Going into a car dealership is always a bit stressful because of the usual "hard sell" tactics that dealerships use. I never once felt pressured by Daniel or any of the others we interacted with at the dealership. We went in for a used car and drove off with a brand new car. If you, your friends or family are looking for an honest, low pressure experience...visit this dealership and ask for Daniel. Beyond happy. More

Failed on every level My experience was terrible. I never received a proactive update for my service. I got the text for the service tracker, but that was never updated bey My experience was terrible. I never received a proactive update for my service. I got the text for the service tracker, but that was never updated beyond "vehicle checked in". I repeatedly had to reach out to Service Adviser for updates, frequently requiring multiple attempts to reach out on my end. When I asked for an estimate when I booked my service and again when I dropped off the car, they said it was impossible to give one until they could look at the mirror and see what components were damaged. When it came time to replace the mirror, I was told that even though the damage didn't require all the parts for the mirror assembly, it comes as one assembly and that the entire thing would be installed. I'm not complaining about the fact that parts come as an assembly, I understand that. What frustrates me is that no matter what happened to my mirror I would have needed the assembly anyways, so just tell me up front "Hey these come as an assembly, so it's going to be $X minimum, but it could be more depending on what all was damaged" I already made the choice to go to the dealership and pay the dealership premium over a bodyshop, just be straight with me. Finally the service itself was delayed an entire day because the paint shop sprayed the mirror with the wrong color. So they failed on giving me upfront pricing information, they failed on a customer service standpoint, and they botched the repair job (admittedly they then fixed it before I got it back). they failed me on every level it's More

Great service I was able to get a service appointment in just 2 days! Uber service is so convenient. The Toyota team at this dealership is great. I was able to get a service appointment in just 2 days! Uber service is so convenient. The Toyota team at this dealership is great. More

Always helpful and professional Our 2014 Highlander was purchased and has always been serviced at Broadway and our experiences have uniformly been positive, particularly with the ser Our 2014 Highlander was purchased and has always been serviced at Broadway and our experiences have uniformly been positive, particularly with the service dept. Highly recommend this dealership. More

Surprisingly great experience Quick service, kind and knowledgeable staff, great rates. They had my car finished in 24 hours with easy access to a loaner. Thank you for the great s Quick service, kind and knowledgeable staff, great rates. They had my car finished in 24 hours with easy access to a loaner. Thank you for the great service! More

Great Experience Had a great experience buying a new 4runner, great service all the way through from John Jensen and the team. Had several options and laid everything Had a great experience buying a new 4runner, great service all the way through from John Jensen and the team. Had several options and laid everything out in front of me. More

always friendly, usually on time for made appt It likely costs me a little more to get my service here than at a private mechanic but I know they know my vehicle, parts usually available, and the s It likely costs me a little more to get my service here than at a private mechanic but I know they know my vehicle, parts usually available, and the service is very good, friendly, run mostly on time, finished usually at predicted time, they never do extras without checking with me first, they have a comfy wait room, with snacks sometimes, coffee always, tv, mags, and good selection of greeting cards for sale, and they give rides via Uber to somewhere within 7 miles to and fro appt so you can get other things done while your car is serviced. More

I got what I want at a price I wanted it for Negotiations were done primarily via email and internet which is convenient for my schedule. Ultimately we came down to about a $1200 difference whic Negotiations were done primarily via email and internet which is convenient for my schedule. Ultimately we came down to about a $1200 difference which the dealership conceded to me. I got everything I wanted in my 4Runner at the rate I wanted it at. Great experience and good inventory to choose from. More

Service department is great to deal with Broadway Toyota's service department is always easy to deal with. I left my car with them for its scheduled maintenance and picked it up when it was r Broadway Toyota's service department is always easy to deal with. I left my car with them for its scheduled maintenance and picked it up when it was ready. Joe was my assigned service adviser and he was easy to communicate with, let me know what they did, and what the recommendations were for the car in the future. More