Toyota of Portland

My wife and I are very happy with the customer service and care while buying a car. Huan and Phil answered all our questions, concerns, and greatly assisted us in choosing the right car. All the costs wer and care while buying a car. Huan and Phil answered all our questions, concerns, and greatly assisted us in choosing the right car. All the costs were clearly explained. Paper work process was quick and easy; I'm kicking myself for not remembering the name of who helped us sign all the paper work. After buying the car Huan and Phil walked us through the cars features before we took off. We really appreciate their patience while we took our time picking out the right car. Overall happy with the whole experience. More

Avoid Broadway Toyota – Worst Car Buying Experience Ever If I could give zero stars, I would. My experience at Broadway Toyota was absolutely horrendous, thanks to Brennan, the so-called salesperson Ever If I could give zero stars, I would. My experience at Broadway Toyota was absolutely horrendous, thanks to Brennan, the so-called salesperson who clearly hates his job. He was quiet, standoffish, and outright rude, making the whole process uncomfortable. His demeanor screamed that he didn’t want to be there, and quite frankly, if that’s the case, he shouldn’t be in sales. To make matters worse, Brennan himself stood there glaring at us the entire time we were talking to his floor manager, turning his back like he had somewhere better to be. We initially agreed on $30,500 with GAP included, only for them to change the numbers when we came back 15 minutes later. When I questioned it, Brennan admitted he thought his manager had said something different. That’s when Trey—the second manager who came up after we returned—got involved and accused us of lying. Instead of taking responsibility, Trey claimed that the original manager who agreed to $30,500 “wasn’t actually a manager” and that the deal wasn’t valid. At this point, I explained that in the car business, a dealership needs to honor its employee’s word. Trey’s response? He stated, "I just don't care." Absolutely unreal. To make things worse, Trey got upset that I was involved and tried to cut me out of the conversation to sell directly to my brother—pure desperation. Meanwhile, Brennan just stood there, still glaring, after previously telling me he advised his manager not to do the price I asked for because, in his words, I was an "idiot." Management at this dealership is a joke. They have no clue how to run a business, and based on their miserable customer service, it's no surprise they've only sold 60 cars this month. We left and called Ron Tonkin Toyota on 122nd—Josh and Daniel not only honored a better deal ($200 cheaper) but had us in and out in 15 minutes. THAT’S how you do business. Do yourself a favor and stay far away from Broadway Toyota. Save your time and go where they actually care about earning your business. More

Just bought a new Rav 4 Hybrid at Toyota of Portland. Jonathan was terrific to work with. Go buy a car from him! Jonathan was terrific to work with. Go buy a car from him! More

Ken Scott is excellent to work with! He helped me get a vehicle for a great price & his professionalism is exemplary. He’s kind, genuine & listened to my vehicle needs. I have recommende He helped me get a vehicle for a great price & his professionalism is exemplary. He’s kind, genuine & listened to my vehicle needs. I have recommended him many times over the years & will continue to. ⭐️⭐️⭐️⭐️⭐️ More

We had put money down with our local dealer (we live in Central Washington) and ordered a 2024 RAV4. Upon arrival, for our trade-in, they offered us $7,000 less than the car’s value (I did careful research Central Washington) and ordered a 2024 RAV4. Upon arrival, for our trade-in, they offered us $7,000 less than the car’s value (I did careful research and knew exactly). We cancelled our order. I called Alicia at Toyota of Portland and over the phone completed the entire transaction! She offered a full $6,000 more than our local dealer and had the identical RAV4 in stock. Alicia then found us an interest rate a full percentage point below what we had found. Alicia was knowledgeable, friendly and extremely helpful. I’ve already shared her name and our good experience with multiple friends. I know they’ll be pleased! In the not to distant future, I intend to buy a new pickup (I’ve had four Tundras) and Alicia is the person I’ll deal through. More

Recently I got RAV4 hybrid from this dealership. Taylor Vonderahe is very knowledge full about car’s spec and very helpful with finding out details according to my need. He took extra step to explai Taylor Vonderahe is very knowledge full about car’s spec and very helpful with finding out details according to my need. He took extra step to explain things around buying process and guidance. I am very happy with his service and definitely recommend to my family and friends. I also wish him all the best for his future deals. More

Unfortunately I’ve had multiple negative encounters here. The first was an overzealous salesman. There was an error on the car fax report for our trade in (they told us it would have to go to auction and cou The first was an overzealous salesman. There was an error on the car fax report for our trade in (they told us it would have to go to auction and could only give us less than half its value) and kept pushing us to purchase a new car. We let him know we needed to fix the error before continuing but he kept pushing for a sale. The next encounter, I communicated via text about our budget for a new vehicle and what we were interested in. Two different sales members told me they had plenty of what we were looking for and to come in. Having a toddler makes it difficult for me to spend hours at a dealership. I expressed that and was told I wouldn’t be wasting my time. I asked for them to send me a few options and I could come in if there was something I was interested in. They sent over options and all the cars sent were $12-15k over the budget. I sent over a used one I liked and said I like this but again my budget is “x”. They then made a snarky comment that he couldn’t get me a $13,000 discount. Really unfortunate because I just purchased a new highlander at another dealership and will now have two Toyotas that I will for sure service elsewhere. More

This is the worst dealership. Expensive oil changes, ignorance with pending campaign recalls, and they no longer offer Lyft rides anymore. They noticed my skid plate hanging and t Expensive oil changes, ignorance with pending campaign recalls, and they no longer offer Lyft rides anymore. They noticed my skid plate hanging and they skimped and did not replace two missing bolts even though my truck is well under warranty. What a joke of. Dealership. Avoid xx all costs. Oh and they still have outrageous markups on new vehicles! Pure greed! More

I had an amazing experience at their service department. Andrew Blaine was incredible to work with regarding my issue. I would recommend this dealership over and over again. Andrew Blaine was incredible to work with regarding my issue. I would recommend this dealership over and over again. More

As a father, I co-signed on the purchase of my 20yo daughter's first car with a large down payment and private financing. They sat on the finance paperwork for so long (months), the loan expired. When daughter's first car with a large down payment and private financing. They sat on the finance paperwork for so long (months), the loan expired. When we re-applied, rates had gone up, costing us an extra $500+ over the life of the loan. What did they teach my 20yo about major purchases? 1. Salesmen and finance associates are complacent, lack attention to detail, and can't be trusted to do what they say. 2. The peace of mind one hopes for when working with "pros" and spending this kind of money - don't expect it. Did they treat my daughter as they would treat their own? The most unnecessarily protracted car buying experience of my 50 years on this planet. J.F. More