Toyota of Portland

Dropped my car off for a tune up at 7:45. I spoke with the service tech about getting a spare tire for when I’m somewhere remote because the car came with a fix-a-flat and it wasn’t helpful w I spoke with the service tech about getting a spare tire for when I’m somewhere remote because the car came with a fix-a-flat and it wasn’t helpful when I was out in the middle of nowhere. He pulled up some tire options and helped me pick one out. He said it’d be 3-4 hours. I got a call at 1:27pm. They send a Lyft for me. Through talking with the Lyft driver, I realized I didn’t order a wheel, and just having a tire wasn’t going to help me if I’m in the middle of nowhere. When I got to the dealership, I apologized to the service tech and told him I didn’t want just the tire. He seemed annoyed, but I was also annoyed that he didn’t tell me about the wheel, or help me think this through when I told him what I wanted the spare for. He told me to wait while they took the tire out of my trunk. When I was helped again, it was a different guy. I asked why and he said they were behind on lunch breaks. As we’re finishing up, the original service tech comes back to his station helping another customer. Neither of them would look me in the eye. The whole experience felt like I was being milked for all I’m worth, with little to no actual customer service from people who don’t seem to care about people and lack communication skills. I ended up spending $300 dollars for a 25,000 tune up. What?! The original tech told me I wouldn’t need a synthetic oil change for my hybrid for 10,000 miles, and then the sticker they put for my next service is in 5,000 miles. Soooo I know the message is going to read “contact the dealership” in few months and I won’t be able to remove it from the message center until I go. I feel like generally I’m an easy target for salesmen, but this service was so bad that even I could see it. Either the employees are severely overworked/underpaid, or lack little knowledge about their job or both. More

Don’t let them touch your car. The worst service for Toyota in the Pdx area. They destroyed my cats with injector service then wanted 3000 plus 700 labor to fix. I had a good shop The worst service for Toyota in the Pdx area. They destroyed my cats with injector service then wanted 3000 plus 700 labor to fix. I had a good shop fix what they broke for 1091.70. I will never use them again. I would love to rate them less than one star. More

One of the worst experience I've had in a Toyota dealership. Was looking for a new RAV4 Prime. Found the vehicle on Toyota site, contacted the dealership from there. Sales person quoted a higher pri dealership. Was looking for a new RAV4 Prime. Found the vehicle on Toyota site, contacted the dealership from there. Sales person quoted a higher price than what was shown through SmartPath online purchase option on Toyota site offered by the dealer. Mentioned it to the sales person and he said "no problem just bring the evidence and we will honor". Drove all the way from Washington to the dealership in Oregon only to find out that they would not sell the car without an additional markup of $3200. They had already quoted a price that was $1800 higher than MSRP with some dealer accessories. When I asked why, the answer was my manager will not allow, I am not in the internet sales etc. Ended up leaving the dealership and initiating the purchase online since it was still showing the same low price. Every time I initiate the purchase online the status goes to "Dealer processing" and in a couple of hours back to "canceled" with no explanation or anybody reaching out. I subsequently got emails from the Internet sales manager and Customer care specialist asking me how my experience was and I wrote them about the experience. No response after that. This dealership is a joke. Please save yourself time and effort by avoiding them. More

I had a service scheduled and told them I would wait. I was told about an hour. After driving 28 miles from my house I arrived and was told to leave it all day possibly until the next. When I told the I was told about an hour. After driving 28 miles from my house I arrived and was told to leave it all day possibly until the next. When I told them I had an appointment they were t concerned. I asked for a loaner but they would not provide one. They said they’d pay for a lift until I told them how far I needed to go then I was told “Nevermind”…. A simple call to let the customer know that an hour appointment is no longer an option would have avoided all this. Never returning. More

Had a 9:05 am appointment for lube and oil change. Arrived at 8:55 am and was told there were quite busy and 9:05 was "check-in," not appointment. Then was told there is a "five hour window," so I cou Arrived at 8:55 am and was told there were quite busy and 9:05 was "check-in," not appointment. Then was told there is a "five hour window," so I could have been in that smelly sitting room until 1 pm. Have patronized this dealership for eighteen years. In distant past service advisors were skilled and knowledgeable. Now it is youth with a smile and no real Toyota savvy. Ownership change had resulted in lousy and unpredictable service. Look elsewhere. More

Toyota of Portland completely ripped me off with an $148 oil change. Mark Moore went on to explain to me that my car "takes a lot of oil" and that "for some odd reason, oil change prices have spiked". I spe oil change. Mark Moore went on to explain to me that my car "takes a lot of oil" and that "for some odd reason, oil change prices have spiked". I spent $148 on an oil change for a hybrid rav4 at Toyota of Portland, normally I get my oil change at Toyota of Wilsonville for $49.95. This was my first visit to Toyota of Portland and they really xxxxed me! I will not be returning to this location and do not recommend Mark Moore or this dealership. They are the epitome of xxxxxxx car salesmen. I wish I could leave a 0 star review for this place. Lesson learned. More

Thank you Ken Scott for being attentive to details as you provided useful, constructive car buying experience. I truly appreciated your listening ear and your compassion for the situation I find myself in. provided useful, constructive car buying experience. I truly appreciated your listening ear and your compassion for the situation I find myself in. I drove away in my new 2022 Corolla LE feeling that I can trust the information given to me about this car. More

This is my third bad experience with this service department. This time, I made an appointment for an oil change and tire rotation. I was told it would take about an hour (which is quite a bit longer department. This time, I made an appointment for an oil change and tire rotation. I was told it would take about an hour (which is quite a bit longer than Jiffy Lube, etc) so I decided to go to their waiting room and read for an hour. After 2 hours, I went out to check on the car and, after the representative checked, he said they hadn't started on it yet and it would be another hour. Why did I make an appointment? And why do I keep coming back to this dealer? I won't again. More

Terrible service! Took my Toyota Rav4 for several years for regular oil change and milestone maintenance and repairs. I have spent hundreds and thousands of dollars at Took my Toyota Rav4 for several years for regular oil change and milestone maintenance and repairs. I have spent hundreds and thousands of dollars at this place because I trusted them. BUT this is the last time! Brought my vehicle for oil change and inspection for a grumbling noise. It costs $275 ($85 for the oil change, net of $15 specials discount, + $190 for the diagnostics to check the grumbling noise). Dropped off the car thursday and pick up scheduled for Saturday so they have 2 full work days to work on the vehicle. No communication from the advisor. I had to call saturday almost noon time to check if I am still able to pick up my car. The advisor said, yes, they found no issue that could be causing the grumbling noise. Almost 4pm, 2 hours before closing, I decided to go hang out at the dealership. So at 4:30pm, the advisor called and they still found no issue that could be causing the grumbling noise. So I paid the $275 for an oil change and the grumbling noise still happening (I have friends who sat in my car and can hear and feel it clearly, so it is NOT just in my head!) The car rolls in and I jump in the car only to notice the tire pressure gauge blinking and stayed on. I pull up the service bay and pointed to the advisor that the tire pressure light is on and it was not there when I dropped the car off. He checked all the tires and said it could be the pressure sensor. AND it will costs $$$ for diagnosing it because it is a different diagnostics. I paid $275 with the multipoint inspection noted on the service list and he tells me they did not point to this as an issue and now it is. His story does not make sense. He checks with the technician and that the light was already there when they checked the car, I said that was not the case, otherwise, 1. I would of course point it out as part of my issue. 2. If it was there, why is it NOT included in the multipoint check report. Paid $$$ only to NOT get my issue resolve, they ADDED more issue to my car. I do NOT trust the service here. I do not know how much time they really spent to check the car and whether they really tried to figure out the issue. If it was not the engine, then try to find out what the issue is, which is the point of why I, the customer, brought my car in. STAY AWAY! The recent reviews should be a warning. They may have been good in the past, but they definitely are not the same. More

Stay away! If you want a horrible experience when buying a new Toyota - this is the place to go. Poor trade in valuations (even when they tell you a higher rang If you want a horrible experience when buying a new Toyota - this is the place to go. Poor trade in valuations (even when they tell you a higher range), huge markups over MSRP, and poor customer service. More