Toyota of New Bern

The folks at New Bern Toyota have looked after me since I purchased my 2014 Highlander in 2013! They are always courteous and accommodating and I feel like family when I am dealing with them. Mike Ferrell purchased my 2014 Highlander in 2013! They are always courteous and accommodating and I feel like family when I am dealing with them. Mike Ferrell was the service representative that I dealt with on November 28, 2023. He provided a loaner when my repairs required leaving my car overnight. I would highly recommend Mike and his associates when dealing with Toyota of New Bern! More

Great customer service, had oil change and tire rotation done. Fast, done in an hour and a half. done. Fast, done in an hour and a half. More

Have bought three vehicles in the past and always satisfied with the sale and service. Went again yesterday to assist my daughter in getting a used car. As expected the result was all positive. Have satisfied with the sale and service. Went again yesterday to assist my daughter in getting a used car. As expected the result was all positive. Have to note the salesman I have used each time is Bruce Smith, courteous, polite, and professional. The service there has always been 5-stars. Overall a great dealership. More

The service was great and I will tell people about my experience with the dealership experience with the dealership More

Excellent service. Courteous personnel. We have been with this dealership since 2009. Purchased two vehicles 🚗 from them. Courteous personnel. We have been with this dealership since 2009. Purchased two vehicles 🚗 from them. More

Professional. Reviews previous services performed and makes recommendations for other services either needed or required....always willing to explain why service Reviews previous services performed and makes recommendations for other services either needed or required....always willing to explain why services are needed...and if they can be postponed....Friendly....never condescending.....remembers who you are...and your name! More

I’ve enjoyed dealing with Dan at Toyota He was very easy to talk with and answered my questions would recommend Dan and Toyota of New Bern to talk with and answered my questions would recommend Dan and Toyota of New Bern More

Nice clean place,comfortable waiting area and they provide coffee.. clean bathrooms..nice to have the lifetime warranty, free oil changes and tire rotation, also,they will let you know other things t provide coffee.. clean bathrooms..nice to have the lifetime warranty, free oil changes and tire rotation, also,they will let you know other things that need to be done… More

Terrible service! I wouldn’t even recommend this place to someone I didn’t like it’s that bad waited 4 hours to get my tires put on and aligned. Get home to see my tru I wouldn’t even recommend this place to someone I didn’t like it’s that bad waited 4 hours to get my tires put on and aligned. Get home to see my truck is missing 3-4 center caps. Glad it weren’t ny lug nuts More

Very thorough and pleasant to work with. Couldn’t ask for a better team to deal with Couldn’t ask for a better team to deal with More