Toyota of New Bern

My wife had purchased a 2012 Forester from Bruce Smith and it was a great experience in and out the door. So when I decided to replace my truck I called Bruce.(I got his contact information from a birthda and it was a great experience in and out the door. So when I decided to replace my truck I called Bruce.(I got his contact information from a birthday card Bruce recently sent my wife.) I asked for an out the door price which he gave and it was very fair. I wanted a specific color which was being delivered to the Greenville store and I asked if it was possible to trade one of New Bern's incoming Foresters for the color I requested.Bruce said he could and that the car would be in Friday.He called on Thursday to let me know the car would be in later that afternoon. I picked it up. The paperwork was done in a timely fashion with no hassle at all.I was given a tour of the facility and Bruce walked me through the Forester's set up. This was much appreciated. All in all both purchases were painless and I will highly recommend Subaru of New Bern and especially Bruce. More

This was a very interesting experience.Paul was full of energy and very friendly.I told him what I was looking for and he helped me get the best deal that could be offered.I will go back again and refer hi energy and very friendly.I told him what I was looking for and he helped me get the best deal that could be offered.I will go back again and refer him to all my fellow workers and friends. Nora Gillikin More

Bruce Smith was very friendly and courteous. He showed us the cars we were interested in and did not pressure us to buy. He pointed out the good points of each car and answered all of our questions. On us the cars we were interested in and did not pressure us to buy. He pointed out the good points of each car and answered all of our questions. On a scale of 1 - 10, I would give Bruce a 10. I love my new Prius. Sincerely, Sally Cornford The dealership is great, but I don't like having to log into any other account. More

Yesterday my husband and I went into Toyota-Subaru to just look at new Camarys...We worked with Paul Stokes and I can say that from start to finish "WOW"...He walked us through each step of looking, to g just look at new Camarys...We worked with Paul Stokes and I can say that from start to finish "WOW"...He walked us through each step of looking, to getting the price we wanted to showing us around the building, so at later dates(oil change and other services) we would know where to go, who to ask for and what steps were needed.....His customer service was ABOVE and beyond other experiences we have had in buying vehicles!!!Thank you Paul, for making us feel like we mattered to you>>WE will see you again!!!!!!!!!!!! More

Great service. Worked to get us a good deal on car and payment options. Would recommend and will go back when comes time to get another car. payment options. Would recommend and will go back when comes time to get another car. More

I requested additional information about a Toyota Highlander. I requested the additional information because there was only a picture of a steering wheel on the website. Why list the vehicle on the i Highlander. I requested the additional information because there was only a picture of a steering wheel on the website. Why list the vehicle on the internet if you are not going to post pictures of it? I would have preferred not to speak with anyone, looked at the pictures and moved on. Instead, I had to enter my info and request pictures. I was contacted by Paul Stokes (multiple times) who left me voicemails requesting a call back. I had been busy and was not able to respond for a day or two. He called again today and when I called back he was not available so I left a message for a return call. When he called back I found quite possibly the rudest sales person I have ever encountered. I am a professional sales person and deal in B2B sales. I have to overcome competition in different markets and in different states on a daily basis. We discussed that I was in the process of selling my 2011 Toyota Tundra and that I intended to buy "2" yes "2" vehicles. I advised that I was just in the beginning stages of my car search, and when I began to ask questions about a specific vehicle he countered with questions never answering my own and with an extremely rude attitude. I continued to explain that I was located out of town and was shopping for a vehicle for my wife. I advised that I had found comparable vehicles in VA and charlotte. He proceeded to tell me that it was bad enough that he had to compete with dealerships in neighboring counties but to have to compete across state lines was ridiculous. He followed that by stating that if I wanted to drive to Arkansas to buy a vehicle more power to me. I have to say, you are a horrible excuse for a salesman, and it is time to wake up and step into the 21st century. The internet is real and people use it. We research purchases and want our money to go as far as possible. You may not want to argue over $100 but its my $100 and I will spend it where I want. I do not owe it to you, you my friend have to earn my $100. I find it hard to believe that you sell 17 cars a month with the condescending and pretentious attitude that I got. I can guarantee that I will pay more for a vehicle before I will ever step foot on that dealership. I can only hope that the owners don't not know that these types of interactions are taking place at their establishment, because if they condone it, they deserve reviews like this. More

My experience at Toyota of New Bern was the best My experience at Toyota of New Bern was the best experience I've ever had at any dealership I've ever purchased a vehicle from. Paul Stokes My experience at Toyota of New Bern was the best experience I've ever had at any dealership I've ever purchased a vehicle from. Paul Stokes contacted me once I made an inquiry online and we agreed on a day and time for me to visit your facility. When I arrived, Paul met me at the door and from that moment until the sale was complete, he was professional, yet peronable. I described to him why I was there and what I was looking for and he knew exactly where to start. We test drove a Corolla S model once he demonstrated all the features the vehicle had. Once we got back to the dealership, he realized that I was looking very hard at the Corolla S showroom floor model so we started the process with that vehicle. From the very beginning, I let Paul know that I was also considering the Dodge Dart as well. So once I finished getting the offer from Toyota of New Bern, I was gonna visit the local Dodge dealer and inquire about the Dodge Dart. Although Paul and Erin tried digilenty to talk me out of it and to go ahead and take the Corolla, I promised my wife and son that I would compare the two before making the purchase. I left Toyota of New Bern and drove straight to the Dodge dealership. I did test drive one of the Darts and I quickly made my mind up that the Corolla was superior and the price was better as well. Just as I was leaving the Dodge dealership, Paul called me and I told him that I was on my way back in to sign the paperwork. They were very fast and efficient once I returned. The finance manager was very thorough and expidited the process. To top off the experience, they delivered my new vehicle to my home in Greenville NC and the two gentlemen that delivered it were very friendly too. This dealership is very impressive and I look forward to dealing with them in the future. I will refer my friends to Paul Stokes at Toyota of New Bern. Sincerely, Ross Simmons More

Took 2011 Camry Hybrid in for for inspection and routine service. Decided to look at 2013 Avalon Hybrid while waiting. Ended up driving home in new car. Trade in allowance was fair and pricing of new veh service. Decided to look at 2013 Avalon Hybrid while waiting. Ended up driving home in new car. Trade in allowance was fair and pricing of new vehicle was so aggressive that combined with competent salesmanship, we simply couldn't resist. My wife and I are extremely pleased with the car and the dealership. Arthur R Levey More

We had a great experience and Erin was very knowledgeable about the camry and all the options. The transaction was fast and financing was what I expected. Erin was very freindly and professional and would re about the camry and all the options. The transaction was fast and financing was what I expected. Erin was very freindly and professional and would recommend others to buy from him. The overall experience with the team at the dealership was great. Will consider this dealership the next time. More

Mr. Daniel Eason and his staff are the most trusted and professional group of service representatives in the industry. For this reason, I have had all service both scheduled and unscheduled maintenance pe professional group of service representatives in the industry. For this reason, I have had all service both scheduled and unscheduled maintenance performed at Toyota of New Bern. I highly recommend this dealership to anyone. Outstanding professionalism is displayed by the service department with every visit! More