Toyota of New Bern

Toyota of New Bern was flawless to work with. I had planned on buying in early May, so I visited the dealership in late March to see what model of Tacoma I wanted. After I decided on which model I wan planned on buying in early May, so I visited the dealership in late March to see what model of Tacoma I wanted. After I decided on which model I wanted I just had to wait. In late April I contacted Gray Beasley and told him what I wanted. He was straight forward and didn't mess around. It just so happened that a model very close to what I wanted was on the lot. I made an appointment with him and went back to the dealership on May 2nd. Upon my arrival I was given a very friendly greeting and had some coffee, then Gray came out to speak with me. He and Bob showed me the truck and Bob took me on a test drive. I knew I wanted the truck after driving about 100 yards. After the test drive and the estimate on my trade in, the process was smooth as could be. There was no haggling as the sales price I was given on the truck was way below what I expected to pay. Bob made the whole process fly by and then handed me over to Jason to finish off the paperwork. Jason was very polite and professional, especially in explaining the extended warranty to me. The extended warranty is an awesome value and lasts a lot longer than I thought it would. I had my truck for 14 years and I have never bought a brand new vehicle. I am very happy that I chose Toyota of New Bern to purchase my first brand new truck. They treated me like I was family and I appreciate that very much. I will definitely recommend Toyota of New Bern to anyone. When it comes time, I will definitely purchase from them again. More

I came to get an oil change on my 2011 Camry and just wanted to check out the sport model's prices as I had recently rented one for 2 weeks and loved it. I was curious about the price difference and Mic wanted to check out the sport model's prices as I had recently rented one for 2 weeks and loved it. I was curious about the price difference and Michael was SWIFT to take me for a test drive. I told him that he didn't need to sell me because I was already a fan, just make the #s right. He was unable to finish the deal due to an appointment, so Tommy took over and was able to make the #s match with what I was thinking. From start to finish it took 3 hours. I would have liked that to have been a bit shorter, but overall I was pleased with the attention and service. I have owned one used Corolla and now 4 new Camry's. I waiting for my free one. More

Jason facilitated the purchase of my first car. I couldn't have been more pleased! He is a GEM! I will tell everyone about Toyota of New Bern! couldn't have been more pleased! He is a GEM! I will tell everyone about Toyota of New Bern! More

The price was fair, I got what I needed for my trade-in and everything went very smoothly. Got the truck that I wanted as well. Overall, it was relatively easy to purchase a new vehicle because things were and everything went very smoothly. Got the truck that I wanted as well. Overall, it was relatively easy to purchase a new vehicle because things were very straightforward regarding price, trade-in and the small amount of negotiation that was had. If purchasing another Toyota in the future, I would return if in the area and would recommend the dealer to others for their Toyota purchase. More

Not long ago, I brought in my Tundra for service and a Road Force balance. On checking out, I was told that 2 of my 4 tires wouldn't balance correctly, despite paying more than $90 for that component of t Road Force balance. On checking out, I was told that 2 of my 4 tires wouldn't balance correctly, despite paying more than $90 for that component of the service. I was displeased, to say the least, and wrote about my experience through DealerRater. That evening, I was contacted by the general manager, Mark Genereux, who claimed that he wanted to ameliorate my feelings. By doing so, he only made things worse as the conversation soon spiraled downhill. I found him to be rude, arrogant, and contentious. The first rule of customer satisfaction is "Don't tick off the customer," so in that, he failed horribly. At issue was the balance job. My Tundra drove worse than before I had brought it in. Genereux claimed that the tech told him, "my tires were old and wore out [sic]." I bounced down the road for a few days considering that possibility. I shopped around for new tires at several places. All of them told me that I don't need new tires, and, in fact, they look quite good. As it turns out, there was only a bit of tread wear, and they were certainly not "wore out." I went back to one of these places for a standard balance and... guess what?... the truck is driving very smoothly now, on tires that will likely last another 25-30K miles. When I combine my recent service experience with earlier horrid experiences with sales at Toyota of New Bern, I cannot recommend them at all. In fact, I think it's the rudest, most incompetent car dealership I've ever encountered. I'll go back to what I had been doing for years: Driving to Kinston to a dealership that respects its customers. How ToNB stays in business is beyond me. More

We were very impresed with Paul Stokes with his thoroughness in regard to assisting us in describing the features, differences, and capabilities of the various Corolla models. We feel that we got a thoroughness in regard to assisting us in describing the features, differences, and capabilities of the various Corolla models. We feel that we got a fair price for our Camry trade-in and were especially pleased with the final negotiated price of our beautiful new gold Corolla LE. As a result, we cancelled our plans to also go to the Toyota dealership in Greenville, and made the purchase at Toyota of New Bern, NC Thanks to Paul Stokes and the dealership staff. I would like to express my total disgust with this form. I have done it four times and it won't accept. I have no intention of puting my name, etc. in any social media. More

As a ultimately satisfied customer, I gave the ratings wishing to push it to 10 out of 5! Service was Excellent! Definetly looking forward to purchasing products from the Toyota Of New Bern Dealership. Th wishing to push it to 10 out of 5! Service was Excellent! Definetly looking forward to purchasing products from the Toyota Of New Bern Dealership. Thanks to Bob as well as Jason, I am a very VERY VERY proud owner of a Used Toyota. A used toyota with excellent care in excellent condition. I HIGHLY recommend Toyota OF New Bern to my co-workers, friends, family, everyone I conversate with who are interested in buying a vehicle. Thanks for all you guys do! Much appreciated! More

Salesman was knowledgeable about the vehicle, everyone was friendly and eager to work with us on price. They seemed sincere in wanting our business . Especially liked the dealership policy of free servi was friendly and eager to work with us on price. They seemed sincere in wanting our business . Especially liked the dealership policy of free service . More

Bob was very friendly and accomodating. We have been very satisfied with the service we have had performed on our previous vehicle at the dealership. I would recommend Bob and the Toyota of New Bern Dealersh satisfied with the service we have had performed on our previous vehicle at the dealership. I would recommend Bob and the Toyota of New Bern Dealership to anyone interested in buying a new vehicle. More