Toyota of New Bern

This dealership is completely crooked. I was looking to possiblely downsize from my 09 Highlander to a Camry with consideration that I am a family of five. I was told by the salesman that if it did not fit possiblely downsize from my 09 Highlander to a Camry with consideration that I am a family of five. I was told by the salesman that if it did not fit my family I would be able to come back the next morning. I returned and told him this car was not going to work for my family and needed my highlander back, not only did they not return my perfectly good Highlander, they ended up replacing newly purchased Camry with a 2013 Highlander model that had none of the items they promised. They were supposed to honor my 15500 trade in with incentives that made equaled my trade value of 18000. It seems if all they cared about is making money off my trade. I never saw the remaining incentives and when I asked all managers, Marc, Chuck, and Jason were extremely rude and Paul played as if he was an innocence victim. Marc told me I needed to puchase my incentives on my own after the transaction. How these people stay in buisness is unbelievable. I was held on three consecutive days for a min of three to two hours while they made excuse after excuse. They did not honor thier word and if you ask me my opinion...they are nothing but trash. I have been buying Toyota's for 10 years and have NEVER been treated so poorly. Do not buy from them. Take the drive to Massy in Kinston. They give Toyota a bad name. I have notified Toyota corporation and filed a complaint. They told me to rate them "poor" on the survey when it is mailed to me. It will hurt thier awards and bonuses. More

My husband and I recently purchased a car there. I was trading on my 2007 rav 4 for a new car that was on perfect condition. We were not on the market because we needed a new car but because we WANTED a n trading on my 2007 rav 4 for a new car that was on perfect condition. We were not on the market because we needed a new car but because we WANTED a new car. We told our salesmen that we just wanted to look and get some pricing. We were there for three hours!!!!! We could not even leave because they had taken the keys to our vehicle when we allowed them to test drive it for pricing purposes. The only offered 10000 on the trade in and only offered the new car at msrp. My husband finally retrieved our keys and we left. The next morning they tried calling both my husband and I multiple times while we were at work. Telling us that they had made adjustments to the car and that they were willing to work with us. However, they were not willing when we returned a few days later to make the purchase. This dealership does not have the goal to sell cars. After we finally threatened to make the drive to another dealer we were able to get the car at a price we liked. But that was not the end of the awful customer service and poor business practice. A part of the deal was to title the car in Indiana which is where I reside. A week after our purchase we had not heard anything about getting the car registered and plated. When we called we were told that they were not going to allow us to title it in Indiana because I was on another car loan with my ex husband at the address I had given. I was not in fact on another car loan with an ex husband rather my baby brother who also lives in the same household. The dealership had gotten things all mixed up and had done the paperwork incorrectly and was just to lazy to fix their own mistakes!!!!! This was hands down the worst sales experience I've ever encountered. More

He was a great salesman, thats why i purchased me a 2012 camry with only 8 miles on. It is a very roomy car. And I really love it. camry with only 8 miles on. It is a very roomy car. And I really love it. More

I stopped in this dealership to get a price on a new vehicle. I was upfront with Paul Stokes when I told him I was pricing New Bern and other dealers in the area and intended on buying before the end of vehicle. I was upfront with Paul Stokes when I told him I was pricing New Bern and other dealers in the area and intended on buying before the end of the month. I simply asked him for his best price. He refused to give me a price and simply stated: " I sell 16 or 17 cars a month. I don't need customers who nickel and dime me over $100." then tried to hand me his card and walked off. I have no idea if the other salespeople there are that inconsiderate but how New Bern Toyota allows that type of attitude is beyond me. After this experience, I would rather pay more from another dealership than do business with New Bern Toyota and Paul Stokes. More

I'm surprised this dealership can stay in business when they apparently really don't want to sell vehicles! They started out by offering me the Manufacturers Suggested Retail Price (MSRP) on a 2012 Toyota they apparently really don't want to sell vehicles! They started out by offering me the Manufacturers Suggested Retail Price (MSRP) on a 2012 Toyota Highlander Hybrid, to which I countered with the Edmunds.com True Market Value (TMV). It was clear to them that I had done my homework before my test drive. Instead of the TMV being the beginning of a negotiation, they completely shut me down, communications ended. Three other dealers indicate they might be able to deal at that price but I'm going to have to travel the distance to one of those dealerships to get the deal I want. Ridiculous! With their apparent bad reputation for automotive service, and now not even trying to negotiate new car sales, I would imagine that they would go bankrupt soon - at least I hope so! More

This is the worst dealership I ever had to deal with in 30 years. The lying, cheating, unfriendly crooked staff is unreal. The service manager takes the prize. I wouldn’t trust this dealership for anything 30 years. The lying, cheating, unfriendly crooked staff is unreal. The service manager takes the prize. I wouldn’t trust this dealership for anything. I took my truck in for an oil change and while it was on the lift they told me that my water pump was leaking and it needed to be changed – oh yeah and while the water pump was being changed I might as well change the timing belt. Total bill for repairs would have been over $1200 – I told them just change the oil and give me back my keys. Held my keys hostage for 45 minutes while still trying to talk me into the repairs. I take great care of my truck I knew the water pump was not leaking. It’s now been 8 months and 8000 miles and still no leak. UNREAL. I would never go back to them. Sooooo, I’m traveling for the past month for work and my wife decides to take the truck to the dealership for an oil change about 4 weeks ago – not realizing I wasn’t ever going to use them again and once again after the oil was changed the service tech comes out and says there is a light on the dash and they ran a diagnostic test and one of the 2 catalytic converters was bad and it needed to be changed. Truck only has 85,000 miles on it. Once again, held my keys hostage while trying to talk my wife into the repairs. No lights were on when my wife brought the truck in. Simple fix – I knew the catalytic converter wasn’t bad, so I disconnected the battery and let the computer reset. Since then the light has been out for over a month, the truck is running great and nothing is wrong with the catalytic converter. Another $1100 bill they were trying to stick me for. I also know a few people in town who had the same issues as well as other issues with this dealership. THE WORST DEALERSHIP OF ALL TIME AND I WILL TAKE THE TIME TO LET AS MANY PEOPLE AS I CAN TO STAY FAR FAR AWAY FROM TOYOTA OF NEW BERN!!! More

This salesman tricked my 70 year old mother into cosigning for a vehicle loan that she absolutely did not want to do. As a result, I (her Power of Attorney) have spent days trying to get her name o cosigning for a vehicle loan that she absolutely did not want to do. As a result, I (her Power of Attorney) have spent days trying to get her name off the loan and to no avail. This unscrupulous and deceptive behavior will ultimately result in a default on the loan. It sickens me the length some salesmen will go to make a sale. The dealership's stance has been "too late, the deal has already been made." Now I am left to deal with the pending collections agents, bad credit, etc. Buyer Beware! More

Before the final transaction was made I was told one thing and when it came to make a payment I was told something totally different. I tried to confirm it 4 times to make sure my payment method was fin thing and when it came to make a payment I was told something totally different. I tried to confirm it 4 times to make sure my payment method was fine and I was told it was but when it came to pay day they said they needed all of the money today. I had no problem paying all the money at one time with a check but don't you think they should have told me that to begin with. Then one of the employees was extremely rude to me after I confronted him that I was told something totally different. Also, it was such a hassle trying to get information because they said they would call me back and never would and I always found myself calling them back and there excuse was they were busy but every time I went there all I saw was people walking around not being busy. This business was also not organized at all. I delt with three different people and all three different people were giving me a different story. I felt like I was getting the runaround and when buying a $30,000 vehicle I feel that should not have happened. I see one of there saying on there website says, "If you are looking for a stree free buying experience then you are in the right place." Well I feel like I encountered too much stress after this. More

My mother bought a used Toyota 2 months ago and was told by Tommy Jones that she had a 90 day all inclusive warranty. Her battery went bad and they refuse to honor the "so-called" warrenty. We read her pape by Tommy Jones that she had a 90 day all inclusive warranty. Her battery went bad and they refuse to honor the "so-called" warrenty. We read her paperwork and there was no warranty; Tommy had lied to my mother and her son when she bought the car. In addition they made my 85 year old mother wait 3 hours and put in an overly expensive battery. Terribe dealership. They are too big for their britches. We will be spreading the word to everyone we know. My sister-in-law called concening the whole incident and management has not retuned the call!!! More

Have had my cars serviced (also purchased) since 2001. Am very impressed with all service employees, but especially Daniel E===, he is very personable, interested in your satisfaction with the service of Am very impressed with all service employees, but especially Daniel E===, he is very personable, interested in your satisfaction with the service of this dealership. Also, my most recent service was handled by another young man, he recalled a phone call we had 2 years ago concerning my vehicle, and quoted my concerns at that time. I was impressed with him, I think his name was Keith, but I'm not sure. More