Toyota of New Bern

Buyer Beware! Last Friday, February 10, 2017, my son and I stopped in Toyota of New Bern where we met Alex Barletta a salesperson with the dealership. We told Mr. B Last Friday, February 10, 2017, my son and I stopped in Toyota of New Bern where we met Alex Barletta a salesperson with the dealership. We told Mr. Barletta we were looking for an earlier model Toyota Sequoia between 2005 and 2007. Mr. Barletta called his sales manager Steve Schmitz and said they had a 2005 model with 200K miles in the back. My son drove the car and decided for the year model and mileage the asking price was in line with other vehicles he had looked at. While in Mr. Barletta’s office we were told that there was a dealer ad on fee of $695.00. My son agreed to the price including the extra fee. He then called his bank and had the funds wired into the dealership’s account all the time thinking he was buying 2005 model. We were then taken to Mr. Tim Abram’s office to complete the license and registration documents. Mr. Abram while reviewing the vehicle information stated it was a 2003 model. WOW surprise surprise. I asked Mr. Barletta after leaving Mr. Abram’s office what year was the Sequoia my son just purchased from him he replied he did not remember even though it had been only a few minutes since he himself had completed the transaction. I wonder, is this the way business is done at Toyota of New Bern or just an example of incompetence on behalf of the sales staff. You decide is Toyota of New Bern where you want to do business? More

Easy process from start to finish It was an easy process from start to finish. Excellent customer service throughout entire process and pleasant car buying experience. I definitely rec It was an easy process from start to finish. Excellent customer service throughout entire process and pleasant car buying experience. I definitely recommend Toyota of New Bern. More

buying new car Bob was both friendly and knowledgable and truly listened to me with regard to the elements I needed and wanted in a car. He executed the sale in a ti Bob was both friendly and knowledgable and truly listened to me with regard to the elements I needed and wanted in a car. He executed the sale in a timely fashion and was extremely helpful with demonstrating the appropriate use of all of the features in the car. My experience was very positive! More

Do not drive out of your way to get here! Do not drive out of your way to get here!!! I spoke with Jenny Valentin on the phone literally ALL day about a used vehicle. She went back and forth w Do not drive out of your way to get here!!! I spoke with Jenny Valentin on the phone literally ALL day about a used vehicle. She went back and forth with me on a price and we finally agreed on an out the door price. They are over an hour away. She ASSURED me that she has four kids and that she's a trustworthy person so I wouldn't be wasting my time if I drove there. I have a 15 month old. So driving anywhere is never really that pleasant. We went to the bank and got the loan for the amount she said. Mind you under the VIN she gave us. She told us it would be detailed and ready for us when we got there for our 630 appointment. When we walked in no one had any idea what we were talking about. Jenny had left for the day. I double checked to make sure we were even at the right dealership. We were! The car (which by the way is a $40,000 SUV) wasn't pulled up and most certainly wasn't detailed. When they went and got it it looked like someone was living inside of it. There was dirty bottles, change everywhere and shirts in the back of it. It was a mess. We were told It had 9000 miles on it and some change. When we got there it had 10, 000 approaching 11,000. Something was for sure off. But I was again assured that it would be detailed and ready for me to go. They had me drive it. Then sat me down and quoted me literally thousands more that what Jenny and I agreed on. I was both flabbergasted and very angry. They took my phone with all our texts and came back with it. Their response? "Sorry Jenny is new and doesn't really know what she's doing so she was in the wrong telling you this." 😡 If I could share screen shots on here I would. We literally were texting all day. And she most certainly was talking with her sales manager. Why make her look like an incompetent little girl? Oh that's right. Because they never intended to honor what they said to begin with. And this was all a ruse to get me there. I don't care if they call me and tell me they'll honor below what I was initially offered. I'll never go back to this place again. They are untrustworthy and a great way to waste your time. I can't imagine that the vehicles they sell are not lemons. It's likely just a lucky shot if you get a good one. More

Sales Experience Was Very Good Recently purchased a new SUV at Toyota of New Bern. Bruce Smith was our salesman and he was excellent. Patient, straightforward, easy to deal with. Recently purchased a new SUV at Toyota of New Bern. Bruce Smith was our salesman and he was excellent. Patient, straightforward, easy to deal with. Once we had reached a deal, I was turned over to "finance". This basically consisted of signing papers and having extended warranty pushed on me. I found this to be obnoxious. The reason I bought the Toyota was for its reliability. Then the finance guy starts telling me that I will need this coverage and how everything is so expensive to fix these days. I felt like saying "well if this vehicle is going to be such a maintenance headache, then forget the deal". If it were not for the interaction with finance, I would have rated the experience a ten. More

Great experience The salesman, Robert Gantert has always been the kind of salesman you hope for. This is the second Toyota RAV4 I've purchased here... wonderful! The The salesman, Robert Gantert has always been the kind of salesman you hope for. This is the second Toyota RAV4 I've purchased here... wonderful! The second part of sales is always the telling part of a dealership...Service. All of the service personnel is extremely helpful. Love this dealership! More

Best experience so far when buying a vehicle The representatives were very knowledgable, caring, and helpful. Most experices I've had in the past or other dealerships the reps were pushy and rude The representatives were very knowledgable, caring, and helpful. Most experices I've had in the past or other dealerships the reps were pushy and rude but my wife and I felt right at home here and plan on doing all our future purchases with them while living in NC. More

Professional, Patient, Friendly My rating is based on the professionalism the minute I pulled up. Knowledge of the product that I was purchasing, and the whole team at Toyota of New My rating is based on the professionalism the minute I pulled up. Knowledge of the product that I was purchasing, and the whole team at Toyota of New Bern went above, and beyond to make me feel right at home. I drove over 4 hours to get there, and will drive it again on my next Toyota purchase. I was not very knowledgeable about the technology in the car but, my sales person Chad Smith was very patient with me teaching me every aspect of the vehicle. Also, Chad gave me a tour of the facility of the service department never had that done at any other dealership in the past. This is my first Toyota but, not my last. Impressed from beginning to end. More

Great experience It was a great experience and it was handled professionally all around to everybody that was in contact with me. They made a great deal and work with It was a great experience and it was handled professionally all around to everybody that was in contact with me. They made a great deal and work with me as much as they could to get everything I wanted. More

The Best of the Best Over the years, I have owned many Hondas. Although I never had any issues with any of them, I decided to buy a Toyota this time. I wanted something a Over the years, I have owned many Hondas. Although I never had any issues with any of them, I decided to buy a Toyota this time. I wanted something a tad bit smaller but with all the "bells n whistles!" The new RAV4 fits the bill. It is loaded with goodies and the ride is awesome! I would highly recommend this car and dealership to anyone! More