Toyota of New Bern

No hassle Agreed to price of new car on the internet. All were very helpful and friendly throughout the entire process. Believe I got a fair deal. After agre Agreed to price of new car on the internet. All were very helpful and friendly throughout the entire process. Believe I got a fair deal. After agreeing to the price I simply went in signed some papers and was on my way. It's the way purchasing a car should be. More

Very helpful and respectful. They found the car that we wanted and helped us come to a price we could afford. I asked that I not be called and I appreciate that they honored my re They found the car that we wanted and helped us come to a price we could afford. I asked that I not be called and I appreciate that they honored my request. This was the least stressful car buying experience I have ever had. More

Unsatisfactory service Pretty sure I was taken advantage of. Took Lexus in for oil change and thinking it needed gas cap for xx engine soon lights. Said it was something els Pretty sure I was taken advantage of. Took Lexus in for oil change and thinking it needed gas cap for xx engine soon lights. Said it was something else costing 2100.00. Funny thing is when I left and filled up with gas there was a new gas cap that I wasn't charged for. They don't know where the new cap came from! Think they are crooks! More

Awesome Place! Everyone at Toyota of New Bern is always super friendly and willing to help. They don't pressure you and are willing to go the extra mile to get you i Everyone at Toyota of New Bern is always super friendly and willing to help. They don't pressure you and are willing to go the extra mile to get you in the vehicle you want! More

Always trying to make a buck off the customer My daughter has taken her 2010 Corolla to Toyota New Bern several times for service. The service reps are always trying to sell her something that isn My daughter has taken her 2010 Corolla to Toyota New Bern several times for service. The service reps are always trying to sell her something that isn't needed. She can never get a decent morning appointment and is always stuck going late in the day. They also charge her an extra $10 bucks for checking window tint on NC inspections. No other Toyota dealer that we use does this since it is factory tint and they know it! Today she noticed a new sign that ONLY Toyota New Bern buyers get a car wash with service. How cheap.... We will remember all this when it comes time to trade for a new Toyota. With this type of poor customer service we will not be trading with Toyota New Bern. More

Good salesman/ poor mechanical services Took my car I bought 10 days ago in transmission seemed to be slipping. Go figure there is a recall for my car. Don't know how they sold me a car with Took my car I bought 10 days ago in transmission seemed to be slipping. Go figure there is a recall for my car. Don't know how they sold me a car with a recall on it. So I take it into the Toyota dealership and he says he will calll me. He calls me back to tell me there is a recall for my transmission. And they would have to take it to ford. Says he will call me the next day to tell me more I get no call. I call number numerous times to try to find out what is going on with my car. Just took forever to get any information back on the car. More

Said goodbye to Ford and hello Toyota ! After owning 11 Ford trucks, I stopped by Toyota of New Bern just to look, well I ended up buying A 2017 Tacoma, the truck is amazing! The entire staf After owning 11 Ford trucks, I stopped by Toyota of New Bern just to look, well I ended up buying A 2017 Tacoma, the truck is amazing! The entire staff made me feel like part of the Toyota family as soon as I walked through the door. My salesman Chad Smith was absolutely awesome! Financing was A breeze and lifetime oil changes and tire rotation were included free of charge ! I'll need A new car soon and I'll head straight for Toyota of New Bern when that time comes. More

Absolutely wonderful!!!!!! Chad Smith is the best salesman I've ever bought a from! You need more like him! Every dealership needs people like Chad! He is a wonderful human bein Chad Smith is the best salesman I've ever bought a from! You need more like him! Every dealership needs people like Chad! He is a wonderful human being!!! More

discourteous service The most discourteous dealership I have ever dealt with in car industry. They made us wait for 3 hours for no reason, agreed to our price and made us The most discourteous dealership I have ever dealt with in car industry. They made us wait for 3 hours for no reason, agreed to our price and made us sign the paperwork including financial information, social security numbers and then came back that we can't accept your deal in highly unprofessional way like a threat. You have two options either pay us more or literally have a good day. very disappointed in whole dealership, will not buy from them even they are close to our location. Please be beware of their service. Thanks More

One Happy Customer! ***** I went to Toyota of New Bern because I was referred from a friend. I pulled in to glance at the vehicles. I saw Michael Wiedecker one of the salesm I went to Toyota of New Bern because I was referred from a friend. I pulled in to glance at the vehicles. I saw Michael Wiedecker one of the salesmen. He was SUPER FRIENDLY and NICE. He WAS NOT PUSHY or AGGRESSIVE and took the time to sit with me to find the right vehicle that would fit my family and I within my budget. I was HIGHLY impressed with his patience! I really enjoyed driving the 2017 Toyota RAV4 SE model. The car rode smoothly and was attractive on the inside and the outside and came with irresistible safety features and up to date technology. The price was right for my trade in for my Chevy Equinox and for the RAV4. Needless to say, Michael helped me set-up the Bluetooth and voice activation, he went over all the safety functions and set-up the preferences, filled the tank and also had it detailed within the hour. I never once felt taking advantage with the price of the vehicle and he worked hard to stay within my budget. I also worked with Shawn Stengele in the finance department he was very helpful and friendly as well. He had all the paperwork for the vehicle ready and prepared and took the time to go over each piece of information in detail and made sure to answer all my questions so I could fully understand the information being given. I never once felt rushed with either experience and overall I felt like family! Thank you both for leaving me with such a great experience and exceptional customer service! You both have made excellent first impressions and I will make sure I expose your names when referring friends, family and co-workers to the Toyota of New Bern Dealership. Sincerely Your newest Toyota Member! More