Toyota of New Bern

Marcus Rocks! Marcus went above & beyond to make sure that all of our needs were met. I'm in the sales industry myself & one of the most important things to me was Marcus went above & beyond to make sure that all of our needs were met. I'm in the sales industry myself & one of the most important things to me was "honesty". Calling Marcus honest would be an understatement. I'd DEFINITELY refer this dealership. More

Liars!! tried to trade in my Toyota after a year was lied to about what I could do after a year of paying my car on time. did not get anything that I was told tried to trade in my Toyota after a year was lied to about what I could do after a year of paying my car on time. did not get anything that I was told I could do!! They will say anything just to get you in a car!! More

Service Department with poor customer relations From the service reps, to the mechanics through the service manager there is poor communications. We have had our Tacoma in the shop for over 5 days a From the service reps, to the mechanics through the service manager there is poor communications. We have had our Tacoma in the shop for over 5 days and no one at New Bern Toyota can give me an honest word what is going on with my truck. I should have heeded the word of others reviews that their service department is lacking the skills to be a successful organization. More

The sales manager! We recently made a purchase on a Toyota. We had a trade and the sales manager lied to us about our trade. We will NEVER make a purchase from this deal We recently made a purchase on a Toyota. We had a trade and the sales manager lied to us about our trade. We will NEVER make a purchase from this dealership again. We were taken advantage of and was not given the opportunity try the dealership to have them make it right. They refused to work with us. We are seeking legal counsel at this time. My advice to anyone planning on purchasing a Toyota product NOT to go to New Bern Toyota unless you want to be treated like dirt. The sales manager needs to learn how to respect the consumer More

Great Dealership This was my third purchase from Toyata of New Bern. The quality of interaction from Scott who made the sale to the front desk who were eager to assis This was my third purchase from Toyata of New Bern. The quality of interaction from Scott who made the sale to the front desk who were eager to assist if needed to the service department . Having driven Toyota’s for several years, I came to greatly appreciate the quality of professionalism. More

Great experience.. We went to have our 2017 Toyota 4 Runner serviced. We ended up leaving with a new 2018 Toyota 4 Runner. Alex took the time to go over everything with We went to have our 2017 Toyota 4 Runner serviced. We ended up leaving with a new 2018 Toyota 4 Runner. Alex took the time to go over everything with use. More

Great Sales Person & GM Got the deal I wanted & car that we enjoy. Nathan took the time needed to explain all the features of the car and was not pushy trying to make a sale Got the deal I wanted & car that we enjoy. Nathan took the time needed to explain all the features of the car and was not pushy trying to make a sale. More

It was great Mr Tommy was great and when out of his way servicing me. I don’t have anything else to say, I took my new Rac4 to DC what trip it’s great own gas sto Mr Tommy was great and when out of his way servicing me. I don’t have anything else to say, I took my new Rac4 to DC what trip it’s great own gas stop one time, I am happy with it. More

overall good experience. Do your research on the car you want before visiting any dealership; the best resources are: Edmunds Kelly Blue Book Brent was easy to work with. M Do your research on the car you want before visiting any dealership; the best resources are: Edmunds Kelly Blue Book Brent was easy to work with. My wife wanted a Highlander, and they are hard to find. The one we purchased has fit the need so far. we have owned 7 Toyotas; we have bought 2 from Toyota of New Bern, and 2 from Toyota of Greenville; both dealerships are owned by the same group. I like Toyota of New Bern better because it is closer to our home. More

Worst car buying experience I have ever had. They are eager to get you in a new car. After you buy a car they want nothing to do with you and are very rude to you on the phone. They are very diso They are eager to get you in a new car. After you buy a car they want nothing to do with you and are very rude to you on the phone. They are very disorganized (loose important documents) and when you leave voicemails they do not return your calls. The general manager is no help at all. I will personally never buy from them again and will never refer anyone to that dealership. I hope this helps to all the potential buyers out there. More