Toyota of Morristown

Always comprehensive customer service and fast and accurate service-also like the new extra step the valets are taking in walking the customer up to the service desk to initiate the app't and also esc accurate service-also like the new extra step the valets are taking in walking the customer up to the service desk to initiate the app't and also escorting you to your vehicle on completion. I have always felt from the sales thru service experiences that Toyota of Morristown is looking to keep customers for life, not just for the short term! More

Bought a used Prius that seemed in good shape. The car had passed their certified inspection. Brought it home and then noticed it was missing 2 of the 3 rear seat head rests. We checked and this was not had passed their certified inspection. Brought it home and then noticed it was missing 2 of the 3 rear seat head rests. We checked and this was not listed as missing on the paperwork. Seems like a safety issue for us and should have been picked up in their 200 point safety inspection. The Service Manager is working on the problem 7 months later. More

As a longtime customer, I was interested in purchasing a new car. I got a fair price, good financing, top service coverage, insurance coverage, all in one contact and visit. I was given extra consideration new car. I got a fair price, good financing, top service coverage, insurance coverage, all in one contact and visit. I was given extra consideration because of my longtime relationship with dealership and service department. Mr. Baker was courteous, low key, knowledgeable and helpful in every way. He called me and followed up with any concerns I had. My test drive experience was not rushed and included both local and highway driving. I have confidence in using the dealership and having my new car serviced there because of the personal details they consider for my individual needs. More

Leased a 2012 Toyota Prius Plug in a year ago. Overall great deal on the car, but not before some interesting changes in paperwork where fees and first months charges kept reappearing. They were quickly great deal on the car, but not before some interesting changes in paperwork where fees and first months charges kept reappearing. They were quickly rectified but frustrating. Great dealer and customer service for new car, however not much knowledge on the plug in Prius features. I needed to look up all features myself. Service has been great except for first maintenance where we sat there for 1 hour because they forgot to tell us it was ready. More

I have been a customer at Toyota of Morristown for over 4 years now. My experiences have been great across the board--Sales and Service! We own 2 Toyotas and the service department has always gone out of the years now. My experiences have been great across the board--Sales and Service! We own 2 Toyotas and the service department has always gone out of their way to be fair, honest and accommodating. One of our vehicles is handicapped accessible for our 12-year-old daughter, and the service team is always respectful of the fact that it is the only vehicle we can use to transport her around, and they always try to get the vehicle in and out of there timely. Not only are the service advisors awesome--I've had specific dealings with Tom & Andrew--but also the valet guys, the ladies that arrange loaners and handle phone calls--thank you Amanda,Judie and Alysia--and the drivers doing the pick-up/drop-off service. In the years I've been going to this dealership, I've never seen a disgruntled customer standing at a desk griping or complaining. The customers up in the waiting room are all pleasant and happy. Oh, and thank you for that waiting room with snacks, comfy seats, a children's room if you have kids, a quiet room and the nice flat screen TV! You're top notch customer service professionals! Toyota of Morristown, stand proud! In a day and age where it seems most businesses could care less about the customer and are trying to cut every corner to make an extra buck, Toyota of Morristown goes above and beyond to create an environment where the customers are happy and keep coming back. See you all real soon! More

I called to have a routine service. However, the day before had some very strange happenings with the (2006) PRIUS' transmission. Went "wacko". I described same and the techs couldn't find anything before had some very strange happenings with the (2006) PRIUS' transmission. Went "wacko". I described same and the techs couldn't find anything wrong or anything that came up on the computer...........I was told it was investigated and everything was OK. John came upstairs to get me when the work was completed. He explained everything to me and off I went. More

I feel that my experience with Morristown Toyota was positive one. John was very pateint and i was able to go home with the car i wanted that day. I would recommend this dealership to a friend or realti positive one. John was very pateint and i was able to go home with the car i wanted that day. I would recommend this dealership to a friend or realtive. More

Every time I have my Camry serviced at your Morristown facility, I am treated in a courteous and friendly manner. Service takes a short amount of time getting me in and out quickly. Your waiting room is facility, I am treated in a courteous and friendly manner. Service takes a short amount of time getting me in and out quickly. Your waiting room is comfortable with coffee and snacks available. That is why I find it very convenient to have my car serviced in Morristown. More

I have a '99 4Runner Limited which I bought brand new. I have over 165K on it now, and its still in GREAT shape. All my services are done at the dealership and those guys have done a great job of d new. I have over 165K on it now, and its still in GREAT shape. All my services are done at the dealership and those guys have done a great job of doing what is necessary to keep my car running like new. More