Toyota of Manhattan

I went to Toyota of Manhattan on a Sunday afternoon to look at the Rav4 and Highlander. Mike Ruperto was helping me within moments of walking through the door. Right from the beginning he was extremely look at the Rav4 and Highlander. Mike Ruperto was helping me within moments of walking through the door. Right from the beginning he was extremely friendly and receptive to all my questions. He made it very easy for us to test drive both vehicles and helped us come to our decision on purchasing the Rav4. When I came back to make the purchase he made the negotiation process extremely easy and we agreed on a very fair rate. Within two days he had the car ready for pick-up even though he had to drive out and get it himself. I look forward to many years in my new Toyota, but when the time comes again for a new car I will happily return to Toyota of Manhattan. More

This is our third experience with Toyota of Manhattan. This last experience prompted us to buy a car rather than lease it. Our sales person, Kevin Primus, was extremely diligent, and easy to deal with. H This last experience prompted us to buy a car rather than lease it. Our sales person, Kevin Primus, was extremely diligent, and easy to deal with. He never made us feel uncomfortable or pressured us to close the deal. Franklin Beco was also very friendly and cooperative in meeting our requests in order to finalize the sale. We would definitely recommend this dealer to our friends and certainly would suggest they see Kevin and Franklin. More

I have been shopping for a Highlander Hybrid for the past several months and visited or got quotes from several dealers in New York City, New Jersey and Long Island. Initially I contacted this dealer via em several months and visited or got quotes from several dealers in New York City, New Jersey and Long Island. Initially I contacted this dealer via email and I dealt with Theo who manages the Internet inquiries. Theo was responsive and persistent, even after 2-3 months lapsed. What triggered my purchase was the fact that this dealership offered a $3000 discount on all Hybrid models during the duration of the NY car show (Theo sent a mailer out to his contacts). So at that point I got firm quotes from a couple of other dealerships and Toyota of Manhattan's price came out on top. When I went to visit the dealership Theo passed me on to Kevin, who couldn't be nicer, more efficient and willing to help. In fact all the people I dealt with were quite nice. I was able to seal the deal, find a car with the color and options I wanted (they had to bring it in from CT), and get all the paperwork done in just a few days. I picked the car up yesterday. Hopefully the service experience will be just as good (or you'll hear from me again). I should add that my transaction was particularly smooth because I knew what I was going to buy and that I was going to buy that car, and I knew color and specs from the start. So I was perfectly willing to give my information and put a deposit down when I finally visited the dealership. If you are still kicking tires you may be less willing to do so and a salesperson may seem pushy if they try to get all sorts of stuff from you. Nevertheless, I am surprised to read some of the less positive comments on this dealership as that was not my experience at all. I am a 19-year customer of Lexus and clearly the customer experience there is very good and hard to match. However, I have also dealt with other dealers (Honda, Ford, etc.) and Toyota of Manhattan, as a dealer experience, certainly beats my experience with many other dealerships over the years. More

It is always hard purchasing a pre-owned car, especially in this tough economy. My dad and I went to this dealership for an "internet" special car, which was advertised for $3K cheaper than what we were to in this tough economy. My dad and I went to this dealership for an "internet" special car, which was advertised for $3K cheaper than what we were told when we got to the dealership. Apparently you have to put an additional payment of $3K in order to get the price advertisement - so why not just post the true price?! The advertising dept is bad but after the shock settles in and we realized the deal for the car was still ok, the people who work at Toyota were helpful. Especially Theo Ripoll. I highly recommend anyone to speak to Theo as he is honest (gasp!) and actually shared information that I would have not otherwise known to ask. It's a tough economy all around and the best way to alleviate it is to continue to stimulate through sales. If you need a Toyota/Scion in Manhattan I highly recommend doing the research on the NET total price for the car first and then working with Theo. Good luck! More

Please be aware that the prices of their cars posted on the website have nothing to do with reality - it is just a trick to get the customer to come in. I came in to look at the car that was listed for $18 the website have nothing to do with reality - it is just a trick to get the customer to come in. I came in to look at the car that was listed for $18k, and after they made me wait for 3 hours (and I was 9 months pregnant at the time) and endless talk of three managers the price of the car turned out to be $24k. They suggested that I should look at some different car - inferior to the one I wanted to buy. This used car sales tactic is called "bait and switch", and they seem to be good at using it on naive customers. There are three dealerships that have the same owner: Toyota of Manhattan, Bay Ridge Toyota and Fordham Toyota. I had been deceived and misled by the first two, so they seem to have similar practices. Please be aware of these unfair business practices and take your business elsewhere. More

I recently purchased a 2009 Highlander Hybrid from TOM and couldn't be happier . John treated me with the utmost respect was extremely knowledgeable and really attentive. The price was a little high but a and couldn't be happier . John treated me with the utmost respect was extremely knowledgeable and really attentive. The price was a little high but again this is Toyota of Manhattan. But over all the experience was great, the sales man was good but it was a pleasure to have John get involved so quickly. Greg in finance was also a pleasure to deal with kinda funny too all in all excellent service. More

I recently purchased a 2009 Highlander Hybrid from TOM and couldn't be happier . John treated me with the utmost respect was extremely knowledgeable and really attentive. The price was a little high but a and couldn't be happier . John treated me with the utmost respect was extremely knowledgeable and really attentive. The price was a little high but again this is Toyota of Manhattan. But over all the experience was great, the sales man was good but it was a pleasure to have John get involved so quickly. Greg in finance was also a pleasure to deal with kinda funny too all in all excellent service. More

RUN AWAY AS FAST AS YOU CAN! In over 20 years of buying a car I have never had an experience as miserable as the one I had yesterday at this dealership. We came in to purchase a used Toyota that was adver a car I have never had an experience as miserable as the one I had yesterday at this dealership. We came in to purchase a used Toyota that was advertised on the dealer's web site. Since we were driving to Manhattan from Westchester I asked our original salesman, Robert, if the car was available at the advertised price. He assured me they had many models to choose from and I would have no problem finding a car in my price range. I called when we were about 10 minutes from the showroom and Robert said he'd have someone meet us out from to valet park our car. When we got to the showroom, in about the time estimated, no one was there to park our car. I was told that Robert had gone to lunch when I called to see where he was. Explained the situation and was told they'd send someone out. We waited 15 minutes so I went in to the dealership and asked what happened. Jose said he'd send someone out, which finally happened. Then, as we were waiting in the street, the 'Manager' John comes over to say he was looking for me. Really? Well, I was kind of hard to miss and I never saw him even looking in the street. He was standing across the street eating chips and he offered to shake my hand with his saliva, greasy fingers. Ugh! Jose held us captive for over 1 1/2 hours, taking my husband's credit card "as a sign of our good faith" which is why we could not run away plus I wanted my car back. In the end, his "best offer" was $100 off a car that was $5,000 more than I told him I was willing to spend. Luckily, we got out of there. I'm so disgusted we're buying a Honda from another dealer with a good rating. More

I bought a new corolla in july for my wife's anniversary, these guys were so helpful i was in and out in no time at all got exactly what i wanted, for the price i wanted. the staff was verry honest and was w these guys were so helpful i was in and out in no time at all got exactly what i wanted, for the price i wanted. the staff was verry honest and was willing to help me in every way. Thanks guys will buy from u again More

The people at Toyota of Manhattan are nice, but nice won't fix my car the right way. Nice is about the only thing they have going for them. I was told I had to have parts of my A/C replaced, and afte won't fix my car the right way. Nice is about the only thing they have going for them. I was told I had to have parts of my A/C replaced, and after I went to pick up my car, I was driving upstate in hot weather, A/C on Med-High with Lukewarm air blasting out - then my daughter in the passengers seat tells me there is water dripping on her feet. I call Toyota and tell them this, they have me bring the car back in (a huge inconvenience between the train ride downtown and the 20 minute walk over to the west side highway). I was not apologized to by anyone because of their mess-up. On a separate occasion, I had to go in for a tire, oil & battery change and to have a piece of the side molding reattached since it had come off. I was talked into a couple of extras, which ended up being just under $2,000. When I went to pick up the car, not only had they NOT reattached the piece I had asked them to, but they had ALSO knocked off a piece of the back molding while the car was in the shop, and just threw it in the front seat with the one they had not reattached. I complained, and again, was not apologized to, and was told to call my service provider in the morning and bring the car back in the next day (another huge inconvenience since I use my car for work). Needless to say, between the half-xxx jobs that are done here, the high labor-rates they charge, and the fact that I am always getting talked into unnecessary fixes, I will NEVER be returning to Manhattan Toyota again. I always leave there with a sour taste in my mouth from the service, and they've had 5 chances and failed at every single one. Do not bring your car here!!! More