Toyota of Manhattan

When I finally broke down and decided to buy a car, I knew that it was going to be from Toyota of Manhattan. On March 28, 2009, I made a decision to purchase my 2009 Toyota Matrix. The moment I entered t knew that it was going to be from Toyota of Manhattan. On March 28, 2009, I made a decision to purchase my 2009 Toyota Matrix. The moment I entered the dealership, I was greeted by the most enthusiastic salesmen: Kevin, Franklin, and Francios!After a tour of the dealership, I was able to test drive a variety of vehicles, ask as many questions as possible, and negotiate a wonderful price. Kevin spent 7 hours with my mom and I before we closed the deal. He followed up with me to see how I was doing, and expressed concern regarding my overall satisfaction. Franklin, with years and years of dedicated experience, made it a point to allow for his colleagues to demonstrate their abilities to reach the heart of the customers.Francios, made it a point to assist the discussions regarding affordability. I love my car, and I am so happy that I purchased from this dealership. For many years, my mother spoke highly of the services she receives at the offices...whether it is for servicing the vehicle or the purchase of one. Thanks to Toyota for making my first car buying experience a memorable one. At Toyota of Manhattan, your word counts and satisfaction is #1. Looking forward to purchasing the Venza in 2011! Kim in Manhattan More

We had been shopping for a used Toyota in several We had been shopping for a used Toyota in several dealerships, including 2 other Toyota dealers in the NYC metro area. We were greeted by Jason de We had been shopping for a used Toyota in several dealerships, including 2 other Toyota dealers in the NYC metro area. We were greeted by Jason de Jesus at Toyota of Manhattan, and he was the best salesmen by far. He was enthusiastic about assisting us, extremely knowledgeable about all cars, he quickly understood what our needs were and accommodated them in a quick and professional manner. He bundled together an attractive sales package of a used 2006 Avalon, and we signed the contract that same day. He took care of us from beginning to end as we were his only customers. Toyota of Manhattan can be extremely proud of having Jason on staff. If anybody asks us where ot buy a Toyota, we will receommend to go straight to Jason. We like our new car, and we loved how Jason took care of us. Finance manager Ray Laureno was equally a plesure to work with. He got us an attractive financing deal and concinced us to get a certain 7 yr/100,000 mi protection package that exactly fit our circumstances. All along he was super-friendly and we could tell that he loves his job. We are a family of four, so 8 thumbs up for these two outstanding professionals More

As first time car buyers, we feel so lucky we worked with Will! He was patient, knowledgeable and extremely helpful. He really took the time to listen to our concerns and worked with us to get the right de Will! He was patient, knowledgeable and extremely helpful. He really took the time to listen to our concerns and worked with us to get the right deal. At no point in the process did we feel pressured and we left with our new car knowing we made the right decision. THANX Will! More

If it were possible to give this dealership less than a 1 rating, I would. DO NOT repeat DO NOT come here to buy a car. Or to lease one. Or for servicing. FOR ANY REASON AT ALL. The people who work here rating, I would. DO NOT repeat DO NOT come here to buy a car. Or to lease one. Or for servicing. FOR ANY REASON AT ALL. The people who work here are a unique combination of arrogance, incompetence and crookedness. We initially leased a car from this dealer for 3 years (bad idea). The salesman who initially "helped" us with our lease provided us with no information on the car we wanted. He also got the colour of the car wrong. 3 years later, we wanted to purchase the car. We called and got absolutely no help or information at all, except for "when do you want to come in?". We did not want to make an appointment to meet with these people and waste an entire day. I demanded to know the paperwork and anything else that might be required. After several phone calls Mr. Howard sent me a credit application form. Frustratingly, he did not understand the difference between a sole proprietor and a corporation. Finally we made an appointment to buy the car. Having told us that we needed nothing but "the car and our driver's license", guess what - we needed a slew of other things which we had to scramble to get. We were so flustered by the whole experience, that when they finally gave us the credit application to sign, we unwittingly agreed to an additional $6500, yes, $6,500 in OPTIONAL warranties and guaranties. AT NO TIME AT ALL WERE WE TOLD THAT THESE WERE OPTIONAL. It was only when I called up to get further clarification on the numbers (which incidentally took 3 phone calls - they are LOATHE to give you any information AT ALL), and my further enquiries that I was told that these were optional. THEY ARE CROOKS. All my communication with these people has not failed to frustrate me completely. AVOID AT ALL COSTS. More

My experience with Vidal Salcedo was pleasant and very professional. He was very knowledgeable of the question at hand and he was very patient to teach me about my "GPS system" question. I have no doubt professional. He was very knowledgeable of the question at hand and he was very patient to teach me about my "GPS system" question. I have no doubt that I will go back again and again and Vidal will assist me with the same enthusiasm as today. Thanks to Vidal and I strongly recommend people to look for his assistance. Mrs. Rueda. More

We had a wonderful experience at this dealership. Kevin was incredibly patient with us and understood exactly what type of car we wanted and at what price. No surprise fees, no tricks. And he walked us thr was incredibly patient with us and understood exactly what type of car we wanted and at what price. No surprise fees, no tricks. And he walked us through till the end of the deal, and then some. More

I have given Toyota of Manhattan a perfect score because Theo the internet Manager, and John the finance manager were very helpful and excellent to do business with. They both made the experience painless Theo the internet Manager, and John the finance manager were very helpful and excellent to do business with. They both made the experience painless and hassle-free. I would highly recommend this dealership to others. More

I had a wonderful experience with Kevin. He is a true professional and a very kind/warm hearted individual. His salesmanship is superior and he's no doubt an asset to this dealership. Would not think twi professional and a very kind/warm hearted individual. His salesmanship is superior and he's no doubt an asset to this dealership. Would not think twice in dealing with him again. Ray was very kind and to the point on closing the sale. Dealership have a great core of professionals... More

Just picked up a 2009 Yaris, I had a great experience at this dealership. Kevin was very professional and fast. I didn't have to ask for much, he knew exactly what i needed. I love my new car and I most def this dealership. Kevin was very professional and fast. I didn't have to ask for much, he knew exactly what i needed. I love my new car and I most definitely suggest to buy your next Toyota @ the Manhattan store. More

I just want to take the time to say how great toyota/scion of Manhattan is. I had a GREAT! experience they work very well with me. I like how they made sure they had the car or would get the ca toyota/scion of Manhattan is. I had a GREAT! experience they work very well with me. I like how they made sure they had the car or would get the car i was look for befor doing any paper work, not like some other dealers that say they have the car you looking for and then try to take your deposit. Kevin who was the dealer that took care of me was the best him and his team. kevin made sure that the car i wanted (scion tc RS 5.0) he had or would get for me, not like some other dealership that i went to (east coast toyota/scion NJ) who told me they had the car and told me it would take 4 weeks to get my car and they try to sell me something that i didnt want and $2,000 more, "What The Fu*k" so i got my deposit back and went to toyota/scion of Manhattan it took 1 hour to find my car and next day drove off :-)(KEVIN IS THE MAN!). i even ask for pizza just joke around cause they would all ways ask if i need any thing and they wear willing to get it for me how cool was that. overall i had a fun time with all the guys at toyota/scion of manhattan THANK YOU! More