Toyota of Manhattan

This was my first time buying a car. I originally went to Bayridge Toyota. After spending 6+ hours there, my whole deal for Cash For Clunkers would not go through because they they were not sure if they coul Bayridge Toyota. After spending 6+ hours there, my whole deal for Cash For Clunkers would not go through because they they were not sure if they could get reimbursed by the government. I feel that they knew that from the beginning and were misleading in their actions to get me to do so much paperwork that I would wait for the deal to go through no matter what. After leaving there, I called Toyota of Manhattan. I was told to see Greg Gordon when I came in. It was late and near closing time when I got there after spending so much time at Bayridge Toyota. Upon entering Toyota of Manhattan, Greg Gordon and I got down to business. Greg Gordon listened to my story, I told him Bayridge Toyota lost my business, and that it was Toyota of Manhattan's turn. Greg Gordon stepped up to the plate in a BIG way. Courteous, straight forward, and professional. It couldn't be easier. He saw what I was trying to get done (Cash For Clunker deal and a car ASAP) and was making it happen flawlessly. I'm a quick person and he worked at my speed. I think I was out of the dealership at around 20 min with a smile on my face getting everything I wanted. It was perfect to deal with such professionalism and excellence. I wish I was buying a car everyday from him. He's straight forward and a great salesman. I don't feel that I was taken by a car salesman or the dealership. Greg Gordon promised the car I wanted on a particular day at a set price. Man of his word!! I had my doubts this was going to work because the car I wanted was sold out everywhere. I called him over the couple of days I had to wait for the car. He picked up the phone EVERY time I called and gave me the latest update on my arriving car along with the time to be at the dealership to pick it up. The final paperwork went through easily with Greg Gordon and his other coworkers. The car I wanted arrived as promised. Not one problem with Toyota of Manhattan or Greg Gordon. I appreciate that he was true to his word, professional, and easy to work with. Could not ask for more. I have been telling stories of how great Greg Gordon was to work with when buying a car. I will be referring him to all my friends. More

Please be aware that Toyota of Manhattan uses fraudulent tactics with their customers, namely "bait and switch" approach. I was looking for RAV4 V6 Limited 09. This dealership was close to my job & I de tactics with their customers, namely "bait and switch" approach. I was looking for RAV4 V6 Limited 09. This dealership was close to my job & I decided to give them a try. I was asked to come in to discuss what type of car I wanted. After a lengthy negotiation, we were able to settle on a price that was acceptable to me. However, I had to wait to receive a car, not a problem since the price was right. Once the car came in, I went in and spoke to their finance guy. We agreed on all details & the only thing left was for the general manager to approve my deal. I was told the manager was not there, but they would call him & call me back. Since by the end of the day no one called me, I called them myself. I was told by sales manager that deal was not approved & they were going to refund my deposit. The next morning I went to back to them to see if I can salvage the deal, but was told that the car was already sold. At that point they offered to order me a new vehicle at a new higher price. All I would have to do is wait another month and pay an extra $2000 over the original agreed upon price.My advise take your business somewhere else. More

Toyota of Manhattan is the best. All the employees are professional, honest and informed me of everything that I needed to know about the 2010 Toyota Camry LE. If it wasn't for Kevin Primus and Chris Mig professional, honest and informed me of everything that I needed to know about the 2010 Toyota Camry LE. If it wasn't for Kevin Primus and Chris Mignano I would not have purchaed my beautiful new car. Thanks guys for being there when I needed your attention and expertise. You're the best! Debbie M. More

Kevin Primus did an excellent job. He called and followed up. I had to wait for my car to be delivered and he helped move along the process and kept me up todate. Kevin was polite and not pushy. He worked v up. I had to wait for my car to be delivered and he helped move along the process and kept me up todate. Kevin was polite and not pushy. He worked very hard to find the correct care for me. Very personable and friendly without appearing too salesman like. More

I am a middle aged lady who has NEVER bought or leased a I am a middle aged lady who has NEVER bought or leased a car before and I was TERRIFIED of the process. Kevin was GREAT. KIND, PATIENT, FRIENDLY and I am a middle aged lady who has NEVER bought or leased a car before and I was TERRIFIED of the process. Kevin was GREAT. KIND, PATIENT, FRIENDLY and most of all he answered all of my questions over and over. He was always responsive and fair. He spent an enormous amount of time with me. He and the rest of the team were a JOY to work with. Kevin went above and beyond. I NEVER felt like I was working with a slick sales person. On the contrary, I felt like he really cared and he has since called me to follow up to see how my new Rav 4 drives and if I needed anything. I can't say enough about what a wonderful experience this was. I also know that I got a wonderful deal which makes me feel even better about the whole process. I would ABSOLUTELY recommend Kevin and the team to anyone looking for a car. FYI, the Rav is great. So far, so good. More

Mr. Greg Gordon was very determined to allow me to make a purchase of a 2010 Camry, using the "Cash For Clunkers" government program. In spite of many government challenges and requirements, through Mr. Gor purchase of a 2010 Camry, using the "Cash For Clunkers" government program. In spite of many government challenges and requirements, through Mr. Gordon's creative tenacity I was allowed to get rid of my 1997 Ford Explorer for a new Camry at a very reasonable lease price. I was extremely satisfied with Mr. Gordon's honesty, professional style and effectiveness, and found him to be a man of his word. He was polite and I was quite comfortable with him as he worked through every difficulty. I would not hesitate in recommending Mr. Greg Gordon and Toyota Of Manhattan to any of my friends or family. I was quite satisfied with the over-all buying experience at Toyota Of Manhattan. More

I have been dealing through Toyota of Manhattan for years and they have always taken good care of me. I think Toyotas are the right car for me and my family and will go on using them until something proves i and they have always taken good care of me. I think Toyotas are the right car for me and my family and will go on using them until something proves itself to be more appropriate or better gas milage. The cars have always functioned well as long as I've had them. - L More

Will Howard got me the car I asked for in less than a week where Queensboro Toyota lied to me and could not provide the car. Will was amazing and I am going to continue purchasing cars from him. When I w week where Queensboro Toyota lied to me and could not provide the car. Will was amazing and I am going to continue purchasing cars from him. When I walked in the dealership they offered me water Queensboro Toyota offered no water. More

We were very satisfied with the service and patience shown by the sales person and we were even driven home at each venture. We were made to understand all the steps that were needed to finalize the sa shown by the sales person and we were even driven home at each venture. We were made to understand all the steps that were needed to finalize the sale and later delivery of our new Sienna. We had trust in our sales person and all the efforts he made. We gave a high rating because of the personalize service. More