Toyota of Manhattan

It was a pleasure to work with with the entire team. Kevin Primus and Vidal Salcedo of Customer Retention were professional, knowledgeable and pleasant, answered all my questions, and took care of all t Kevin Primus and Vidal Salcedo of Customer Retention were professional, knowledgeable and pleasant, answered all my questions, and took care of all the details (e.g. Registration, insurance). They seamlessly worked with Rashid Basir, who explained the lease process and efficiently resolved all the financing and purchase details. When I left the dealership at 9:50 pm, Kevin and Vidal were right there to help me understand the main features and controls of the new car, and made sure I was a happy return customer. These guys delivered. More

I love the Retention Department! No "hard sale" feel. Their pleasure to work on your limited time schedule. They will go above & beyond to make sure you are a happy & hopefully lifelong Toy sale" feel. Their pleasure to work on your limited time schedule. They will go above & beyond to make sure you are a happy & hopefully lifelong Toyota customer. More

We had a fantastic experience buying our little scion iq (which we LOVE!). Vidal picked us up at our apartment for a test drive which was super convenient and he was able to answer our questions about the c (which we LOVE!). Vidal picked us up at our apartment for a test drive which was super convenient and he was able to answer our questions about the car before we even got to the dealership. Josh led us through the buying process which was surprisingly simple. We haven't had a car in the city in 8 years, so the whole process was basically new to us, and the whole team made it so easy. Mel walked us through all the maintenance options and we are all set for many years of worry free scion driving! thanks so much to everyone on the team we worked with, they were all really fantastic and we will recommend this dealer to everyone!!!! Thanks so much again Vidal, Josh and Mel!!! More

Joseph McNight and Kevin Primus made my daughter, Bianca, first time experience a pleasurable and memorable one. They acted both professional and patient and made her feel very comfortable. They went out o first time experience a pleasurable and memorable one. They acted both professional and patient and made her feel very comfortable. They went out of their way and beyond to accommodate her and myself. I would definitely recommend them to any of my friends who are looking to purchase a car. More

Joe McKnight and Kevin Primus have made purchasing a car an enjoyable experience and they got me the color I wanted with all the options I wanted with a good price an enjoyable experience and they got me the color I wanted with all the options I wanted with a good price More

I purchased a Prius from Toyota of Manhattan. I love the car, but the experience with the dealer left me feeling used and abused. I would not go back, and have not used them for service since. From the sa car, but the experience with the dealer left me feeling used and abused. I would not go back, and have not used them for service since. From the sales manager to the dealership owner who closed the deal, each step along the way was a real life parody of every dishonest car dealer cliche out there. At each step, the numbers agreed on changed, always more! Very slippery when it came to the actual price of the car. The sales manager and the dealership owner only wanted to talk, and write down for me to sign, monthly payments, never the actual price, or the amount to be financed. The financing numbers they offered were way off from what was told me to what was on the papers they wanted me to sign. They presented nearly blank forms to sign, without the final numbers. There were fees and charges added for non-existent 'bank fees and services'. I ended up bringing my own financing from my bank that was 4 points lower than their 'best'. (I have a stellar credit more than 30 years running). The $5K down payment I made disappeared and was not included in the final sales agreement presented. They made material misrepresentation about what was covered in the OEM warranty. They did treat me in a cordial and friendly manner while trying to fleece me with a smile. Like I said, I love the car, Toyota makes a great product, but if you buy from these sharks, beware. Check each document carefully as they will try to switch the paperwork around to saddle you with greatly inflated prices. I have not been back, will not go back, and have used a different dealer here in NYC for service. The purchasing experience made me not trust them to service the car. . More

Who knew that it takes a village to buy a car. Jeremy Houston, Johnson Chen, Rashid Basir, and Mel Guerra are a wonderful team. Jeremy was warm, knowledgeable, and the ultimate professional in helping m Houston, Johnson Chen, Rashid Basir, and Mel Guerra are a wonderful team. Jeremy was warm, knowledgeable, and the ultimate professional in helping me to find the right Prius. Johnson was a tremendous help on the day of the sale while Rashid and Mel worked hard to give me a price and financial plan that I was comfortable with. Be prepared to spend a lot of time at the dealership on the day of the sale and it will be worth it. Sincerely, Ellen B. More

The entire experences was fine but it took 5 hours to complete everything. I was with my elderly mother and it was a very long day for her. Kevin Primus was great. Ray Laureano was great too but he did complete everything. I was with my elderly mother and it was a very long day for her. Kevin Primus was great. Ray Laureano was great too but he didnt inform me of my car note until the end and I would have liked to have know sooner. More

This is my second deal with Toyota of Manhattan. After a three year lease, I came back and I lease a different model. I see a lot of improvements in customer service. The team of sales I worked with was ver three year lease, I came back and I lease a different model. I see a lot of improvements in customer service. The team of sales I worked with was very professional and helped me to get the best deal. I highly recommend Mr. Kevin Primus, Mr. Joseph McKnight, Mr. Mel Guerra and Mr. Chris (Manager). More

I got everything I wanted -- and they took a lot of time to show me exactly how everything worked. I had a really good experience. to show me exactly how everything worked. I had a really good experience. More