Toyota of Manhattan

Carlos was an awesome sales person, very honest and on point about the product he sold me. My first car and he made it a great experience with the Scion TC. Carlos was very focus on answering all my quest point about the product he sold me. My first car and he made it a great experience with the Scion TC. Carlos was very focus on answering all my questions and the moment he told me that if I wanted to test drive the car that was the point he pretty much completed his sale. I completely fell in love with this car. Also very resourceful to find me a good insurance coverage. More

I can only praise all members of the sale staff, now I hope service in the future will be as helpfull and competent as these four members of the sales department. hope service in the future will be as helpfull and competent as these four members of the sales department. More

It has been a week since i picked up my 2012 Sequia Platinum from Toyota of Manhattan.But this was not my first stop.I frist went to a dealership in garden city.I drove and parked in the handicap spot. Platinum from Toyota of Manhattan.But this was not my first stop.I frist went to a dealership in garden city.I drove and parked in the handicap spot.When i got out of the car they started telling jokes,and because of who i appeared to be ,gave me the least expirience salesperson.When they found out which vehicle i wanted they took a downpayment on a vehicle that did not and could not exist this year.Discouraged i went to ToyotaofManhattan.There i meet Vidal Salcedo and Kevin Primus.They rolled out the Red Carpet and treated me like family, Toyota Royalty if you will.They facilitated me in ordering the vehicle i have wanted for years.Not only did i get it but i believe i have made some new friends for life.THANK YOU TOYOTAOFMANHATTAN DAVE ARRINGTON More

From the moment Kevin Primus turned us over to Vidal Salcedo, my husband and I felt extremely well taken care of. Vidal was courteous, friendly, energetic, helpful to get us through the process of leas Salcedo, my husband and I felt extremely well taken care of. Vidal was courteous, friendly, energetic, helpful to get us through the process of leasing our Prius V. Vidal has excellent people skills. He knows the process, sensed that my husband wanted to move through the leasing as quickly as possible and he did everything to make that happen. It was the most pleasant experience we have ever had involving a car purchase or lease. Moreover, when we returned to pick up the car, Vidal was a very knowledgeable about teaching us very patiently about all the details of the car. He repeatedly offered to be available for further help with learning about all the details of the GPS and Apps/phone system. He did all the programming and on two subsequent occasions, he has provided in depth help, once at the showroom and this past Friday, he came up to our apt. building in Manhattan late on a Friday afternoon when our new Prius was dead and we could not get inside the car. He came up, showed us how to use the key to get inside the car, and then got the car started with a kit he brought from the showroom!!!!! Vidal is a very, very devoted salesman and we are so impressed with his extraordinary efforts to be kind and helpful to us. I would highly recommend Vidal to anyone I knew who was looking to buy a Toyota. More

It was a pleasure to work with with the entire team. Kevin Primus and Vidal Salcedo of Customer Retention were professional, knowledgeable and pleasant, answered all my questions, and took care of all t Kevin Primus and Vidal Salcedo of Customer Retention were professional, knowledgeable and pleasant, answered all my questions, and took care of all the details (e.g. Registration, insurance). They seamlessly worked with Rashid Basir, who explained the lease process and efficiently resolved all the financing and purchase details. When I left the dealership at 9:50 pm, Kevin and Vidal were right there to help me understand the main features and controls of the new car, and made sure I was a happy return customer. These guys delivered. More

I love the Retention Department! No "hard sale" feel. Their pleasure to work on your limited time schedule. They will go above & beyond to make sure you are a happy & hopefully lifelong Toy sale" feel. Their pleasure to work on your limited time schedule. They will go above & beyond to make sure you are a happy & hopefully lifelong Toyota customer. More

We had a fantastic experience buying our little scion iq (which we LOVE!). Vidal picked us up at our apartment for a test drive which was super convenient and he was able to answer our questions about the c (which we LOVE!). Vidal picked us up at our apartment for a test drive which was super convenient and he was able to answer our questions about the car before we even got to the dealership. Josh led us through the buying process which was surprisingly simple. We haven't had a car in the city in 8 years, so the whole process was basically new to us, and the whole team made it so easy. Mel walked us through all the maintenance options and we are all set for many years of worry free scion driving! thanks so much to everyone on the team we worked with, they were all really fantastic and we will recommend this dealer to everyone!!!! Thanks so much again Vidal, Josh and Mel!!! More

Joseph McNight and Kevin Primus made my daughter, Bianca, first time experience a pleasurable and memorable one. They acted both professional and patient and made her feel very comfortable. They went out o first time experience a pleasurable and memorable one. They acted both professional and patient and made her feel very comfortable. They went out of their way and beyond to accommodate her and myself. I would definitely recommend them to any of my friends who are looking to purchase a car. More

Joe McKnight and Kevin Primus have made purchasing a car an enjoyable experience and they got me the color I wanted with all the options I wanted with a good price an enjoyable experience and they got me the color I wanted with all the options I wanted with a good price More

I purchased a Prius from Toyota of Manhattan. I love the car, but the experience with the dealer left me feeling used and abused. I would not go back, and have not used them for service since. From the sa car, but the experience with the dealer left me feeling used and abused. I would not go back, and have not used them for service since. From the sales manager to the dealership owner who closed the deal, each step along the way was a real life parody of every dishonest car dealer cliche out there. At each step, the numbers agreed on changed, always more! Very slippery when it came to the actual price of the car. The sales manager and the dealership owner only wanted to talk, and write down for me to sign, monthly payments, never the actual price, or the amount to be financed. The financing numbers they offered were way off from what was told me to what was on the papers they wanted me to sign. They presented nearly blank forms to sign, without the final numbers. There were fees and charges added for non-existent 'bank fees and services'. I ended up bringing my own financing from my bank that was 4 points lower than their 'best'. (I have a stellar credit more than 30 years running). The $5K down payment I made disappeared and was not included in the final sales agreement presented. They made material misrepresentation about what was covered in the OEM warranty. They did treat me in a cordial and friendly manner while trying to fleece me with a smile. Like I said, I love the car, Toyota makes a great product, but if you buy from these sharks, beware. Check each document carefully as they will try to switch the paperwork around to saddle you with greatly inflated prices. I have not been back, will not go back, and have used a different dealer here in NYC for service. The purchasing experience made me not trust them to service the car. . More