Toyota of Manhattan

I do not know where to begin. My reason for coming to TSOM was to repair or trade in my 09' Toyota Venza. I was in my first car accident and due to a bad decision, dealt with a auto body shop that was r TSOM was to repair or trade in my 09' Toyota Venza. I was in my first car accident and due to a bad decision, dealt with a auto body shop that was referred to my by my cousin. This recommendation and my decision to pursue it became an absolute nightmare. It started off by me calling and explaining to Will Howard, the salesman who assisted me with purchasing the vehicle. I explained that I was in an accident and wanted to trade in the vehicle. He told me to come down and we will sit and talk. After reviewing my situation and what I was willing to contribute to the deal(no money down:)), It was determined that it would be best for me to attempt to get my vehicle repaired. I brought my vehicle down. Now, I explained to Will my situation with the car prior to coming down with it. The vehicle was transported on a flat bed. It was in very bad condition. The auto body shop fixed nothing!!!! The car was smoking and just about everything was wrong with it. The staff members at the service entrance were amazed at the way it was smoking. It turned out to be gas coming out the exhaust pipes. I figured. Exploring my options I decided to sit with Will again. With his hands tied at this time he introduced me to Michael Jamal(S&P Dir) & Alex Collao(xxx.Sr Mgr). The reviewed some options on how to pursue a claim against the infamous auto body shop. Alex explained that he would have the car inspected and give me a price to get through the first phase of repairs. Michael explained that they would do the best they could to assist me with this matter..... I can continue to go on, but overall, they assisted me in transitioning into a 2013 Toyota Venza. When I was in need of some sort of help in getting through a portion of the burden of dealing with this body shop, they were there for me. They were all compassionate and sympathetic to my situation. They really worked as a team to help me into this vehicle. Every one from beginning to end. To name a few more, Jimmy Jones(Finance Dept), Rashid Basir (Fianance Mgr), Kevin Primus (Sales Mgr), Mike Grau (GM), and GEORGE (GSM). There were others, one of the valet guys at the service entrance who I have seen numerous times and one of the mechanics that were introduced to me by Alex. I am very thankful for my experience at TSOM and everyone who played a role in assisting me with a big part of this situation. They are very professional and experienced. They should be rated as one of the elite dealerships in NYC. JS Harlem, NYC More

The best dealer in town.....Franklyn, richie, George are just the best in business I recommend this people 100% thanks again and God bless you all.... just the best in business I recommend this people 100% thanks again and God bless you all.... More

My experience at Toyota of Manhattan was positive because everything was explained to me by Franklin Beco and George. Franklin is a great sales person, he is not only about the money, he is more concerned a everything was explained to me by Franklin Beco and George. Franklin is a great sales person, he is not only about the money, he is more concerned about customer satisfaction. I know him since I bought my first Camry 2000, he is more than a family to me. I would recommended him to all my family and friends. Thanks again Franklin I'm so happy to have my new Rav 4. More

I have the best the experience that I expected from buying a new car. I met Franklin Beco and George who help me so much. I will refer all my friends to buy at Toyota of Manhattan. buying a new car. I met Franklin Beco and George who help me so much. I will refer all my friends to buy at Toyota of Manhattan. More

Richy pulled gotcha on us. Advertised price is $15,999 when about to make decision it jumped to $17,250!! The advertised car wsa a trash...not serviced yet. Very bad experience! when about to make decision it jumped to $17,250!! The advertised car wsa a trash...not serviced yet. Very bad experience! More

This was the first time purchasing a vehicle from Toyota of Manhattan. While there were a few obstacles along the way, Kevin Primus handled the deal with care and provided personal customer service. He was of Manhattan. While there were a few obstacles along the way, Kevin Primus handled the deal with care and provided personal customer service. He was courteous and professional during the purchase the car. I want to thank Kevin Primus for the deal I received. More

One word: GREAT!!! This was our second time/second One word: GREAT!!! This was our second time/second year back to Toyota/Scion of Manhattan to purchase another Sienna. Again, we had the best exper One word: GREAT!!! This was our second time/second year back to Toyota/Scion of Manhattan to purchase another Sienna. Again, we had the best experience. From the moment we walked in and spoke with Joan Cordero we felt he was extremely attentive and helpful. Manager Kevin Primus is a very personable guy and we felt very comfortable buying our second vehicle from him. Both Joan and Kevin made it a pleasant and stress free experience for us. We will tell everyone we know that if they want to buy a car this is the place to go. Thank you Joan and Kevin! We love our new XLE! We will be back in a few years when our son gets his driver's license - he likes the Prius. ;) More

I really liked Kevin. He was very professional and did his best to find the best deal for me. I love my new car and am very happy with the experience. However, before I met Kevin, I was introduced to F his best to find the best deal for me. I love my new car and am very happy with the experience. However, before I met Kevin, I was introduced to Fred Frosch and Stan. I was very unhappy with the way they treated me and it almost cost this dealership the sale. Fred was rude and unwilling to help me get the car I was looking for at the price I needed to pay. I find it interesting that he said he was unable to go any lower on the monthly price on the exact car I ended up with when Kevin Primus was able to find me the deal I needed in order to lease the car. More

Hurricane Sandy hit and everyone in Hoboken loss their cars. As soon as the power was restored Kevin and his team started taking care of us. From the moment we arrived Christina, whom I had never met, gre cars. As soon as the power was restored Kevin and his team started taking care of us. From the moment we arrived Christina, whom I had never met, greeted me and know exactly who I was. She has amazing customer service skills. Once inside Kevin had the cars I wanted to look at detailed and ready to show me. This particular Saturday was crazy, thousands of people had lost their cars and needed to replace them and it seemed like we all choose that Saturday to do so. Joseph and Angelo took great care of me, even running down the street to get me a cappuccino, while I waited. I live in New Jersey and choose to drive into Manhattan, even though there is another Toyota dealership 4 miles from me in Jersey City, due to the custom care I have received over the years. Great job guys!! More

After Hurricane Sandy destroyed my car, I was very worried that the car insurance would not give me enough money so that I could pay off the car loan and then buy a new car. Kevin called the car in worried that the car insurance would not give me enough money so that I could pay off the car loan and then buy a new car. Kevin called the car insurance company on my behalf and just like that the insurance adjuster increased the amount that they were willing to pay for my old "total loss" car. Not only that, Rashid researched which bank had the best rates for my new car loan. Angelo Lewis helped with all the important details. More