Toyota of Manhattan

I was shopping for a used car everyday for two weeks. I I was shopping for a used car everyday for two weeks. I would search the internet for a 2005 honda civic (-give or take a year-) daily until i found I was shopping for a used car everyday for two weeks. I would search the internet for a 2005 honda civic (-give or take a year-) daily until i found one in my price range. Once i located the vehicle fitting my requirements, i would then call the dealer and ask if the vehicle was still available and if i could see it in person. i visited over a dozen dealerships through-out New Jersey and Long Island and Staten Island and Brooklyn . Every time i arrived at a dealership and requested to see the vehicle i called about, they would claim it was recently sold about one hour ago "" or "" the internet price was incorrect and there would be all types of additional astronomical fees needed to be added to the sale price. one dealership in New Jersey had a vehicle advertised for $ 4000.00 and when i arrived the sales manager said they could not sell me the car for less than $ 6500.00 + tax and what ever other fees. He claimed he would be taking a loss and that the car should go for $ 8000.00 minimally.I even showed him the internet advertisement on their computer, so that they could see exactly what i saw .But that was a waste of time.So i left the dealership and jumped on the highway again for a one hour long, extremely frustrating drive home to staten island. On Tuesday morning 19-feb-2013, I began to search the internet again, for a 2002 to 2006 honda civic and I finally found a 2005 honda civic with all my requirements at "Toyota of Manhattan" 645 11th Ave. New York, New York 10036.. These guys were great !!! It all began when I called 1-212-399-9600 and I spoke with a lovely young lady by the name of Lashana Lewis, she was extremely pleasant and helpful. She and I discussed the vehicle availability and it's price and the deal I was interested in working out with them. She quickly discussed my offer with her supervisor and we came to an agreement and she arranged for me to visit them that same day. I called Lashana Lewis again prior to my departing from home on my way to Toyota of Manhattan, to make sure our previous discussion was still valid and she assured me our deal was still good and,that they were waiting for me to come down to see the car and take a test drive and finalize the deal. Once I arrived at the dealership, i quickly met Lashana Lewis and she introduced me to Carlos Tovar the salesman. Carlos Tovar was a complete gentleman and he was extremely courteous and respectful.Carlos quickly showed me the vehicle I was attempting to purchase as I requested.I saw the vehicle and after my approval we proceeded for a test drive.The test drive went well and we returned to the dealership. Upon arriving to the dealership we began to fill out the paper work. I informed Carlos about the deal I had pre-arranged with Lashana and he confirmed my statement with his manager.Carlos returned and informed me that the deal was still good and we filled out the paper work. All the numbers on the paperwork came out to exactly what we agreed on and there were no surprises... At the end of the day Carlos introduced me to Rashid B. the finance manager. Rashid and Carlos and I went over all the paper work and re-confirmed all the numbers were as we discussed and that I agreed and that I was happy with everything. I expect to pick up my 2005 honda civic tomorrow on 21-feb-2013... They informed that if I should have any issues or concerns that I should call them immediately, so that we can address anything that should arise. Toyota of Manhattan turned my terrible used car buying experience into a very pleasureable automobile purchase. My thanks to the great staff of Toyota of Manhattan ; including the valet's. !!!! More

On February 11, 2013, I went to Manhattan Toyota for my one o'clock appointment. There was a lot of confusion in finding someone to take care of my car to get it appraised for a trade-in. There was more one o'clock appointment. There was a lot of confusion in finding someone to take care of my car to get it appraised for a trade-in. There was more confusion to find a sales person. Much more time was spent waiting for a car to test drive. After the test drive, so much time was spent waiting to discuss cost. Finally, after hours of waiting and getting a headache, I spoke to Joshua Hennion. He offered me a price for my trade-in which was well below the trade-in value for a similar car like mine in "fair" condition, and my car is in excellent condition. Then he offered the cost of the 2012 Toyota I was interested in at a supposed "sale" price which is higher than the listed price of the same 2013 model! The experience at this dealership exemplified the common characterization of a car salesman: dishonest and sleazy. Beware of Manhattan Toyota! More

David Grant was great! Once I knew what car I wanted he was quick and easy to negotiate with and I ended up getting the vehicle i wanted at a fair price! was quick and easy to negotiate with and I ended up getting the vehicle i wanted at a fair price! More

I had the worst experience of my life when buying my Toyota Sienna, pre-own last month at Toyota Manhattan. I dealt with TJ throughout all the sale and my experience was lack of information, lack of tr Toyota Sienna, pre-own last month at Toyota Manhattan. I dealt with TJ throughout all the sale and my experience was lack of information, lack of transparency,and i felt that i felt like they were doing me a favour!The car was paid in full, no finance, nevertheless the service was horrible. They were just concerned about receiving the check. On the day we went to see the car we asked TJ to put the car on and the battery was discharged. He told us that maybe someone left the lights on. He got a jump start and started the car. Since we brought the car home, it has already stopped more than 3 times and we can put it on again. We had to buy two battery chargers in different ocassions, and another time call the roadside assistance to get us home! We did not receive any papers since we bought the car, not even the car manual with it. I am a diplomat in this country and frankly i am deeply dissapointed with your services. I can not even apply for the diplomatic plates as i dont have the car papers yet! I do not recommend Toyota of Manhattan to anyone, and specially to the diplomatic comunity in NY, because they dont know what they are doing and take advantage when they know you are new in the country! More

My second Toyota Corolla LE 2012 leased car was flooded during Hurricane Sandy. My insurance Geico paid off my lease, and I contacted Toyota of Manhattan and these gentlemen helped me lease my third Toyota during Hurricane Sandy. My insurance Geico paid off my lease, and I contacted Toyota of Manhattan and these gentlemen helped me lease my third Toyota Corolla LE 2013: 1. George Kakkou, General Manager 2. Kevin Primus, Sales Manager 3. Joseph McKnight, Certified Sales Consultant 4. Rashid Basir, Finance Manager They are extremely personable, professional, and very polite. I would definitely recommend anyone interested in leasing a car to go to Toyota of Manhattan. Thank you so much for all your help. More

Bought a Toyota Avalon last Friday from Kevin Primus and David Grant. We had a great experience with both, especially Kevin and David. They gave us a very thorough walk-through of the car's features, includ David Grant. We had a great experience with both, especially Kevin and David. They gave us a very thorough walk-through of the car's features, including the safety design. They's extremely personable and easy to trust. We know they's new to selling cars and we wish them the very best. They has our highest recommendation. More

I do not know where to begin. My reason for coming to TSOM was to repair or trade in my 09' Toyota Venza. I was in my first car accident and due to a bad decision, dealt with a auto body shop that was r TSOM was to repair or trade in my 09' Toyota Venza. I was in my first car accident and due to a bad decision, dealt with a auto body shop that was referred to my by my cousin. This recommendation and my decision to pursue it became an absolute nightmare. It started off by me calling and explaining to Will Howard, the salesman who assisted me with purchasing the vehicle. I explained that I was in an accident and wanted to trade in the vehicle. He told me to come down and we will sit and talk. After reviewing my situation and what I was willing to contribute to the deal(no money down:)), It was determined that it would be best for me to attempt to get my vehicle repaired. I brought my vehicle down. Now, I explained to Will my situation with the car prior to coming down with it. The vehicle was transported on a flat bed. It was in very bad condition. The auto body shop fixed nothing!!!! The car was smoking and just about everything was wrong with it. The staff members at the service entrance were amazed at the way it was smoking. It turned out to be gas coming out the exhaust pipes. I figured. Exploring my options I decided to sit with Will again. With his hands tied at this time he introduced me to Michael Jamal(S&P Dir) & Alex Collao(xxx.Sr Mgr). The reviewed some options on how to pursue a claim against the infamous auto body shop. Alex explained that he would have the car inspected and give me a price to get through the first phase of repairs. Michael explained that they would do the best they could to assist me with this matter..... I can continue to go on, but overall, they assisted me in transitioning into a 2013 Toyota Venza. When I was in need of some sort of help in getting through a portion of the burden of dealing with this body shop, they were there for me. They were all compassionate and sympathetic to my situation. They really worked as a team to help me into this vehicle. Every one from beginning to end. To name a few more, Jimmy Jones(Finance Dept), Rashid Basir (Fianance Mgr), Kevin Primus (Sales Mgr), Mike Grau (GM), and GEORGE (GSM). There were others, one of the valet guys at the service entrance who I have seen numerous times and one of the mechanics that were introduced to me by Alex. I am very thankful for my experience at TSOM and everyone who played a role in assisting me with a big part of this situation. They are very professional and experienced. They should be rated as one of the elite dealerships in NYC. JS Harlem, NYC More

I had a very nice experience, the staff are great, very energetic and enthusiastic about their job. I would definitely come back again and recommend to my friends energetic and enthusiastic about their job. I would definitely come back again and recommend to my friends More

The best dealer in town.....Franklyn, richie, George are just the best in business I recommend this people 100% thanks again and God bless you all.... just the best in business I recommend this people 100% thanks again and God bless you all.... More

My experience at Toyota of Manhattan was positive because everything was explained to me by Franklin Beco and George. Franklin is a great sales person, he is not only about the money, he is more concerned a everything was explained to me by Franklin Beco and George. Franklin is a great sales person, he is not only about the money, he is more concerned about customer satisfaction. I know him since I bought my first Camry 2000, he is more than a family to me. I would recommended him to all my family and friends. Thanks again Franklin I'm so happy to have my new Rav 4. More