Toyota of Manhattan

I visited Toyota of Manhattan looking for the car that I always have liked but never purchased, because never got a good deal in any other dealership. Here I have founded not only my favorite car at a GREAT always have liked but never purchased, because never got a good deal in any other dealership. Here I have founded not only my favorite car at a GREAT deal, I have founded nice and friendly people. Thanks them I consider myself a happy owner :) I would highly recommend this dealer to anybody that wants to go for the car you like and leave happily driving like I did. More

I would absolutely recommend this dealership to anyone out there looking to buy a vehicle from Toyota. I had a great time buying my brand new Toyota Highlander because of the sales person Franklin Beco. H out there looking to buy a vehicle from Toyota. I had a great time buying my brand new Toyota Highlander because of the sales person Franklin Beco. He is so personable and charming that he made me completely at ease with my purchase. I am so happy with my new vehicle and it is all because of Franklin. Please go in and take a look around, you will not be disappointed. More

MY EXPERIENCE AT TOYOTA OF MANHATTAN WAS VERY GOOD AND PRODUCTIVE, I JUST WENT TO "LOOK", BUT THE FRIENDLINESS, PROFESIONALISM AND KNOWLEDGE OF FRANKLIN WAS OVERWHELMING. I DROVE OUT MY TOYOTA CAMRY THE S PRODUCTIVE, I JUST WENT TO "LOOK", BUT THE FRIENDLINESS, PROFESIONALISM AND KNOWLEDGE OF FRANKLIN WAS OVERWHELMING. I DROVE OUT MY TOYOTA CAMRY THE SAME DAY..!!!! .I WILL DEFINITELY RECOMMEND THIS DEALERSHIP AND FRANKLIN TO ANY OF MY FRIENDS OR ANYBODY ELSE... KEEP UP THE GOOD WORK..!!!!! More

Still waiting on my refund from my $500.00 they assured me that I'd get back after my title and licensing fee, which wasn't over $75.00. Vehicle was dirty, dog hair everywhere! All of the previous owners i me that I'd get back after my title and licensing fee, which wasn't over $75.00. Vehicle was dirty, dog hair everywhere! All of the previous owners information was still in glove box, and CDs in CD player. The vehicle didn't have a full tank of gas as stated it would! Customer services is less to be desired! When I call I just get the run around. This needs to go viral, newspaper adds on what a rip off Toyota of Manhattan is, a visit to Angie's list too. More

As soon as I signed, service was zero. They promised it As soon as I signed, service was zero. They promised it would be ready and it was not (it was right after Sandy but i gave up my car because they a As soon as I signed, service was zero. They promised it would be ready and it was not (it was right after Sandy but i gave up my car because they assured me they would have a full tank of gas, they did not. I left work early to pick up my car because i wanted to see it in the daylight, They knew I was coming, they kept me waiting about 1.5 hrs until it was completely dark and double park so i could not see the car at all. They told me that they cleaned it but the dust on my fingers said otherwise. The young guy I thought I was helping out by working with him could barely show me anything on the car. He was done. I had to call numerous times, left messages, spoke to 4 different people at least 7 calls? to get the instructions for the remote starter. They called to tell me there was a problem with my registration and to give them the some #s from the registration, I said sure as soon as they sent me the instructions for the remote starter. They never did tell me what the problem was.until March 27, 2013, months after buying the car. They gave me the wrong plates, got them switched back on 3/29/13 but today I get a ticket in the mail for going through a red light on 3/9/13 for the plates i just received on 3/29/13. $80.00. The floor carpets are also deteriorating at an extremely rapid rate. This is my 3 corolla, 4th toyota. Never will i go to this dealer again obviously, I did not review earlier because i just wanted to distance myself from this experience. But then i got the ticket and I will need to spend time dealing with that. Toyota Manhattan - an example of what not to do. This is an extremely brief summary of the extreme frustration i have experienced with this dealership. More

My 2004 Toyota Prius needed a new 12V battery, and since of course it happened at an inopportune time, I dropped it off at the dealer, Toyota of Manhattan (NY), which was convenient, quoted me a reasonable of course it happened at an inopportune time, I dropped it off at the dealer, Toyota of Manhattan (NY), which was convenient, quoted me a reasonable price, and I had a recall to take care of anyway. The next morning, the service rep called, told me the battery would be three times what I’d been told the night before, and suggested two other items be serviced, totaling an additional few hundred dollars. I was immediately suspicious, especially since one of the items had been done (at another dealership, while on a road trip) during the 60,000 mile check just a few months ago. So I told him to just do the recall and I’d deal with the rest. A good friend had previously recommended T&S Auto repair. He wasn’t too sure about the battery, not having worked much on Priuses, which do take an unusual size battery, even for the 12V. I bought that thru Amazon and he installed it, bringing my total to about half what the Manhattan Toyota dealership had quoted. He also told me both of the other things were just fine. Thank you T&S! Guess where I’ll be going back to. More

The instant I walked in I felt this was the place to do business. After explaining about a horrible experience elsewhere. They were compassionate & honest. business. After explaining about a horrible experience elsewhere. They were compassionate & honest. More

David Grant was fantastic. A very good salesman, and very knowledgeable about the car. They were also patient with us and let us make decisions as needed without pressing for a sale. very knowledgeable about the car. They were also patient with us and let us make decisions as needed without pressing for a sale. More

I was shopping for a used car everyday for two weeks. I I was shopping for a used car everyday for two weeks. I would search the internet for a 2005 honda civic (-give or take a year-) daily until i found I was shopping for a used car everyday for two weeks. I would search the internet for a 2005 honda civic (-give or take a year-) daily until i found one in my price range. Once i located the vehicle fitting my requirements, i would then call the dealer and ask if the vehicle was still available and if i could see it in person. i visited over a dozen dealerships through-out New Jersey and Long Island and Staten Island and Brooklyn . Every time i arrived at a dealership and requested to see the vehicle i called about, they would claim it was recently sold about one hour ago "" or "" the internet price was incorrect and there would be all types of additional astronomical fees needed to be added to the sale price. one dealership in New Jersey had a vehicle advertised for $ 4000.00 and when i arrived the sales manager said they could not sell me the car for less than $ 6500.00 + tax and what ever other fees. He claimed he would be taking a loss and that the car should go for $ 8000.00 minimally.I even showed him the internet advertisement on their computer, so that they could see exactly what i saw .But that was a waste of time.So i left the dealership and jumped on the highway again for a one hour long, extremely frustrating drive home to staten island. On Tuesday morning 19-feb-2013, I began to search the internet again, for a 2002 to 2006 honda civic and I finally found a 2005 honda civic with all my requirements at "Toyota of Manhattan" 645 11th Ave. New York, New York 10036.. These guys were great !!! It all began when I called 1-212-399-9600 and I spoke with a lovely young lady by the name of Lashana Lewis, she was extremely pleasant and helpful. She and I discussed the vehicle availability and it's price and the deal I was interested in working out with them. She quickly discussed my offer with her supervisor and we came to an agreement and she arranged for me to visit them that same day. I called Lashana Lewis again prior to my departing from home on my way to Toyota of Manhattan, to make sure our previous discussion was still valid and she assured me our deal was still good and,that they were waiting for me to come down to see the car and take a test drive and finalize the deal. Once I arrived at the dealership, i quickly met Lashana Lewis and she introduced me to Carlos Tovar the salesman. Carlos Tovar was a complete gentleman and he was extremely courteous and respectful.Carlos quickly showed me the vehicle I was attempting to purchase as I requested.I saw the vehicle and after my approval we proceeded for a test drive.The test drive went well and we returned to the dealership. Upon arriving to the dealership we began to fill out the paper work. I informed Carlos about the deal I had pre-arranged with Lashana and he confirmed my statement with his manager.Carlos returned and informed me that the deal was still good and we filled out the paper work. All the numbers on the paperwork came out to exactly what we agreed on and there were no surprises... At the end of the day Carlos introduced me to Rashid B. the finance manager. Rashid and Carlos and I went over all the paper work and re-confirmed all the numbers were as we discussed and that I agreed and that I was happy with everything. I expect to pick up my 2005 honda civic tomorrow on 21-feb-2013... They informed that if I should have any issues or concerns that I should call them immediately, so that we can address anything that should arise. Toyota of Manhattan turned my terrible used car buying experience into a very pleasureable automobile purchase. My thanks to the great staff of Toyota of Manhattan ; including the valet's. !!!! More

On February 11, 2013, I went to Manhattan Toyota for my one o'clock appointment. There was a lot of confusion in finding someone to take care of my car to get it appraised for a trade-in. There was more one o'clock appointment. There was a lot of confusion in finding someone to take care of my car to get it appraised for a trade-in. There was more confusion to find a sales person. Much more time was spent waiting for a car to test drive. After the test drive, so much time was spent waiting to discuss cost. Finally, after hours of waiting and getting a headache, I spoke to Joshua Hennion. He offered me a price for my trade-in which was well below the trade-in value for a similar car like mine in "fair" condition, and my car is in excellent condition. Then he offered the cost of the 2012 Toyota I was interested in at a supposed "sale" price which is higher than the listed price of the same 2013 model! The experience at this dealership exemplified the common characterization of a car salesman: dishonest and sleazy. Beware of Manhattan Toyota! More