Toyota of Manhattan

I dealt with Frank and Josh and they were very cooperative and helpful. Frank has called me back right away when I had any questions and has been my leg man to find out and report back to me with cooperative and helpful. Frank has called me back right away when I had any questions and has been my leg man to find out and report back to me with the correct answers. It has been a pleasure dealing with him. Josh handled my service quickly and accurately. More

Doing business with Toyota of Manhattan was the worst experience in 30 years of purchasing/leasing cars. Everything they say they were going to do they did not. They made promises they did not keep and experience in 30 years of purchasing/leasing cars. Everything they say they were going to do they did not. They made promises they did not keep and every time they tried to compensate they made it worse. So much so, they offered to pay my first month payment which took them 6 weeks to do. The service department attempted to sell me services I did not need. Every 6 month service appointment, they claimed I needed a new cabin air filter. The last time they tried to sell me industrial engine cleaning because of possible rat drippings on my engine. I had the car for 2 years with only 20,000 miles. More

I visited Toyota of Manhattan looking for the car that I always have liked but never purchased, because never got a good deal in any other dealership. Here I have founded not only my favorite car at a GREAT always have liked but never purchased, because never got a good deal in any other dealership. Here I have founded not only my favorite car at a GREAT deal, I have founded nice and friendly people. Thanks them I consider myself a happy owner :) I would highly recommend this dealer to anybody that wants to go for the car you like and leave happily driving like I did. More

I would absolutely recommend this dealership to anyone out there looking to buy a vehicle from Toyota. I had a great time buying my brand new Toyota Highlander because of the sales person Franklin Beco. H out there looking to buy a vehicle from Toyota. I had a great time buying my brand new Toyota Highlander because of the sales person Franklin Beco. He is so personable and charming that he made me completely at ease with my purchase. I am so happy with my new vehicle and it is all because of Franklin. Please go in and take a look around, you will not be disappointed. More

MY EXPERIENCE AT TOYOTA OF MANHATTAN WAS VERY GOOD AND PRODUCTIVE, I JUST WENT TO "LOOK", BUT THE FRIENDLINESS, PROFESIONALISM AND KNOWLEDGE OF FRANKLIN WAS OVERWHELMING. I DROVE OUT MY TOYOTA CAMRY THE S PRODUCTIVE, I JUST WENT TO "LOOK", BUT THE FRIENDLINESS, PROFESIONALISM AND KNOWLEDGE OF FRANKLIN WAS OVERWHELMING. I DROVE OUT MY TOYOTA CAMRY THE SAME DAY..!!!! .I WILL DEFINITELY RECOMMEND THIS DEALERSHIP AND FRANKLIN TO ANY OF MY FRIENDS OR ANYBODY ELSE... KEEP UP THE GOOD WORK..!!!!! More

Still waiting on my refund from my $500.00 they assured me that I'd get back after my title and licensing fee, which wasn't over $75.00. Vehicle was dirty, dog hair everywhere! All of the previous owners i me that I'd get back after my title and licensing fee, which wasn't over $75.00. Vehicle was dirty, dog hair everywhere! All of the previous owners information was still in glove box, and CDs in CD player. The vehicle didn't have a full tank of gas as stated it would! Customer services is less to be desired! When I call I just get the run around. This needs to go viral, newspaper adds on what a rip off Toyota of Manhattan is, a visit to Angie's list too. More

As soon as I signed, service was zero. They promised it As soon as I signed, service was zero. They promised it would be ready and it was not (it was right after Sandy but i gave up my car because they a As soon as I signed, service was zero. They promised it would be ready and it was not (it was right after Sandy but i gave up my car because they assured me they would have a full tank of gas, they did not. I left work early to pick up my car because i wanted to see it in the daylight, They knew I was coming, they kept me waiting about 1.5 hrs until it was completely dark and double park so i could not see the car at all. They told me that they cleaned it but the dust on my fingers said otherwise. The young guy I thought I was helping out by working with him could barely show me anything on the car. He was done. I had to call numerous times, left messages, spoke to 4 different people at least 7 calls? to get the instructions for the remote starter. They called to tell me there was a problem with my registration and to give them the some #s from the registration, I said sure as soon as they sent me the instructions for the remote starter. They never did tell me what the problem was.until March 27, 2013, months after buying the car. They gave me the wrong plates, got them switched back on 3/29/13 but today I get a ticket in the mail for going through a red light on 3/9/13 for the plates i just received on 3/29/13. $80.00. The floor carpets are also deteriorating at an extremely rapid rate. This is my 3 corolla, 4th toyota. Never will i go to this dealer again obviously, I did not review earlier because i just wanted to distance myself from this experience. But then i got the ticket and I will need to spend time dealing with that. Toyota Manhattan - an example of what not to do. This is an extremely brief summary of the extreme frustration i have experienced with this dealership. More

My 2004 Toyota Prius needed a new 12V battery, and since of course it happened at an inopportune time, I dropped it off at the dealer, Toyota of Manhattan (NY), which was convenient, quoted me a reasonable of course it happened at an inopportune time, I dropped it off at the dealer, Toyota of Manhattan (NY), which was convenient, quoted me a reasonable price, and I had a recall to take care of anyway. The next morning, the service rep called, told me the battery would be three times what I’d been told the night before, and suggested two other items be serviced, totaling an additional few hundred dollars. I was immediately suspicious, especially since one of the items had been done (at another dealership, while on a road trip) during the 60,000 mile check just a few months ago. So I told him to just do the recall and I’d deal with the rest. A good friend had previously recommended T&S Auto repair. He wasn’t too sure about the battery, not having worked much on Priuses, which do take an unusual size battery, even for the 12V. I bought that thru Amazon and he installed it, bringing my total to about half what the Manhattan Toyota dealership had quoted. He also told me both of the other things were just fine. Thank you T&S! Guess where I’ll be going back to. More

The instant I walked in I felt this was the place to do business. After explaining about a horrible experience elsewhere. They were compassionate & honest. business. After explaining about a horrible experience elsewhere. They were compassionate & honest. More

David Grant was fantastic. A very good salesman, and very knowledgeable about the car. They were also patient with us and let us make decisions as needed without pressing for a sale. very knowledgeable about the car. They were also patient with us and let us make decisions as needed without pressing for a sale. More