Toyota of Manhattan

My 2004 Toyota Prius needed a new 12V battery, and since of course it happened at an inopportune time, I dropped it off at the dealer, Toyota of Manhattan (NY), which was convenient, quoted me a reasonable of course it happened at an inopportune time, I dropped it off at the dealer, Toyota of Manhattan (NY), which was convenient, quoted me a reasonable price, and I had a recall to take care of anyway. The next morning, the service rep called, told me the battery would be three times what I’d been told the night before, and suggested two other items be serviced, totaling an additional few hundred dollars. I was immediately suspicious, especially since one of the items had been done (at another dealership, while on a road trip) during the 60,000 mile check just a few months ago. So I told him to just do the recall and I’d deal with the rest. A good friend had previously recommended T&S Auto repair. He wasn’t too sure about the battery, not having worked much on Priuses, which do take an unusual size battery, even for the 12V. I bought that thru Amazon and he installed it, bringing my total to about half what the Manhattan Toyota dealership had quoted. He also told me both of the other things were just fine. Thank you T&S! Guess where I’ll be going back to. More

The instant I walked in I felt this was the place to do business. After explaining about a horrible experience elsewhere. They were compassionate & honest. business. After explaining about a horrible experience elsewhere. They were compassionate & honest. More

David Grant was fantastic. A very good salesman, and very knowledgeable about the car. They were also patient with us and let us make decisions as needed without pressing for a sale. very knowledgeable about the car. They were also patient with us and let us make decisions as needed without pressing for a sale. More

I was shopping for a used car everyday for two weeks. I I was shopping for a used car everyday for two weeks. I would search the internet for a 2005 honda civic (-give or take a year-) daily until i found I was shopping for a used car everyday for two weeks. I would search the internet for a 2005 honda civic (-give or take a year-) daily until i found one in my price range. Once i located the vehicle fitting my requirements, i would then call the dealer and ask if the vehicle was still available and if i could see it in person. i visited over a dozen dealerships through-out New Jersey and Long Island and Staten Island and Brooklyn . Every time i arrived at a dealership and requested to see the vehicle i called about, they would claim it was recently sold about one hour ago "" or "" the internet price was incorrect and there would be all types of additional astronomical fees needed to be added to the sale price. one dealership in New Jersey had a vehicle advertised for $ 4000.00 and when i arrived the sales manager said they could not sell me the car for less than $ 6500.00 + tax and what ever other fees. He claimed he would be taking a loss and that the car should go for $ 8000.00 minimally.I even showed him the internet advertisement on their computer, so that they could see exactly what i saw .But that was a waste of time.So i left the dealership and jumped on the highway again for a one hour long, extremely frustrating drive home to staten island. On Tuesday morning 19-feb-2013, I began to search the internet again, for a 2002 to 2006 honda civic and I finally found a 2005 honda civic with all my requirements at "Toyota of Manhattan" 645 11th Ave. New York, New York 10036.. These guys were great !!! It all began when I called 1-212-399-9600 and I spoke with a lovely young lady by the name of Lashana Lewis, she was extremely pleasant and helpful. She and I discussed the vehicle availability and it's price and the deal I was interested in working out with them. She quickly discussed my offer with her supervisor and we came to an agreement and she arranged for me to visit them that same day. I called Lashana Lewis again prior to my departing from home on my way to Toyota of Manhattan, to make sure our previous discussion was still valid and she assured me our deal was still good and,that they were waiting for me to come down to see the car and take a test drive and finalize the deal. Once I arrived at the dealership, i quickly met Lashana Lewis and she introduced me to Carlos Tovar the salesman. Carlos Tovar was a complete gentleman and he was extremely courteous and respectful.Carlos quickly showed me the vehicle I was attempting to purchase as I requested.I saw the vehicle and after my approval we proceeded for a test drive.The test drive went well and we returned to the dealership. Upon arriving to the dealership we began to fill out the paper work. I informed Carlos about the deal I had pre-arranged with Lashana and he confirmed my statement with his manager.Carlos returned and informed me that the deal was still good and we filled out the paper work. All the numbers on the paperwork came out to exactly what we agreed on and there were no surprises... At the end of the day Carlos introduced me to Rashid B. the finance manager. Rashid and Carlos and I went over all the paper work and re-confirmed all the numbers were as we discussed and that I agreed and that I was happy with everything. I expect to pick up my 2005 honda civic tomorrow on 21-feb-2013... They informed that if I should have any issues or concerns that I should call them immediately, so that we can address anything that should arise. Toyota of Manhattan turned my terrible used car buying experience into a very pleasureable automobile purchase. My thanks to the great staff of Toyota of Manhattan ; including the valet's. !!!! More

On February 11, 2013, I went to Manhattan Toyota for my one o'clock appointment. There was a lot of confusion in finding someone to take care of my car to get it appraised for a trade-in. There was more one o'clock appointment. There was a lot of confusion in finding someone to take care of my car to get it appraised for a trade-in. There was more confusion to find a sales person. Much more time was spent waiting for a car to test drive. After the test drive, so much time was spent waiting to discuss cost. Finally, after hours of waiting and getting a headache, I spoke to Joshua Hennion. He offered me a price for my trade-in which was well below the trade-in value for a similar car like mine in "fair" condition, and my car is in excellent condition. Then he offered the cost of the 2012 Toyota I was interested in at a supposed "sale" price which is higher than the listed price of the same 2013 model! The experience at this dealership exemplified the common characterization of a car salesman: dishonest and sleazy. Beware of Manhattan Toyota! More

David Grant was great! Once I knew what car I wanted he was quick and easy to negotiate with and I ended up getting the vehicle i wanted at a fair price! was quick and easy to negotiate with and I ended up getting the vehicle i wanted at a fair price! More

I had the worst experience of my life when buying my Toyota Sienna, pre-own last month at Toyota Manhattan. I dealt with TJ throughout all the sale and my experience was lack of information, lack of tr Toyota Sienna, pre-own last month at Toyota Manhattan. I dealt with TJ throughout all the sale and my experience was lack of information, lack of transparency,and i felt that i felt like they were doing me a favour!The car was paid in full, no finance, nevertheless the service was horrible. They were just concerned about receiving the check. On the day we went to see the car we asked TJ to put the car on and the battery was discharged. He told us that maybe someone left the lights on. He got a jump start and started the car. Since we brought the car home, it has already stopped more than 3 times and we can put it on again. We had to buy two battery chargers in different ocassions, and another time call the roadside assistance to get us home! We did not receive any papers since we bought the car, not even the car manual with it. I am a diplomat in this country and frankly i am deeply dissapointed with your services. I can not even apply for the diplomatic plates as i dont have the car papers yet! I do not recommend Toyota of Manhattan to anyone, and specially to the diplomatic comunity in NY, because they dont know what they are doing and take advantage when they know you are new in the country! More

My second Toyota Corolla LE 2012 leased car was flooded during Hurricane Sandy. My insurance Geico paid off my lease, and I contacted Toyota of Manhattan and these gentlemen helped me lease my third Toyota during Hurricane Sandy. My insurance Geico paid off my lease, and I contacted Toyota of Manhattan and these gentlemen helped me lease my third Toyota Corolla LE 2013: 1. George Kakkou, General Manager 2. Kevin Primus, Sales Manager 3. Joseph McKnight, Certified Sales Consultant 4. Rashid Basir, Finance Manager They are extremely personable, professional, and very polite. I would definitely recommend anyone interested in leasing a car to go to Toyota of Manhattan. Thank you so much for all your help. More

Bought a Toyota Avalon last Friday from Kevin Primus and David Grant. We had a great experience with both, especially Kevin and David. They gave us a very thorough walk-through of the car's features, includ David Grant. We had a great experience with both, especially Kevin and David. They gave us a very thorough walk-through of the car's features, including the safety design. They's extremely personable and easy to trust. We know they's new to selling cars and we wish them the very best. They has our highest recommendation. More

I had a very nice experience, the staff are great, very energetic and enthusiastic about their job. I would definitely come back again and recommend to my friends energetic and enthusiastic about their job. I would definitely come back again and recommend to my friends More