Toyota of Manhattan

I wanted to get a RAV4 XLE Premium. Thanks to Tatiana we got the car we wanted at a great value. The RAV4 are very limited so I was not able to see the car before purchase. Tatiana showed me the base model got the car we wanted at a great value. The RAV4 are very limited so I was not able to see the car before purchase. Tatiana showed me the base model and was able to explain thoroughly the features and differences that would come with the trim I wanted. She is very knowledgeable and transparent. I was very comfortable making a decision without actually seeing the car. ASK FOR TATIANA!!! She got my car much sooner than expected and I am very happy with my new ride! Thank you Tatiana More

Lili was excellent. The dealer did not have the car I wanted in the show room but worked hard to get me exactly what I wanted, delivered from out of state, under a very tight timeframe. She answered all wanted in the show room but worked hard to get me exactly what I wanted, delivered from out of state, under a very tight timeframe. She answered all my questions and made the process very easy, smooth and comfortable. I highly recommend Lili to anyone looking for a great sales professional. More

Lili has been responsive, timely and understood my needs well. She showed me the car comprehebsively and came back quickly with financing options Excellent service. well. She showed me the car comprehebsively and came back quickly with financing options Excellent service. More

Do yourself a favor and avoid these cowboys. I'm not sure what was worse. At the very best they're disingenuous, and its worse they are just dishonest cheats. Took our deposit for a car we agreed on day 1, a what was worse. At the very best they're disingenuous, and its worse they are just dishonest cheats. Took our deposit for a car we agreed on day 1, and sold same car to someone (and took their deposit too) on day 2. We even had our insurance registered/paid with the VIN of that vehicle on day 2. When you show up to pick up the car, its "Umm we don't know where your car is". Not a genuine word of apology was offered throughout for the incompetence or inconvenience of wasting hours with them, before they predictably started to blame the customer - they couldn't have the decency to sell something properly like most other try to. We had the misfortune of having to deal with Kevin Primus and Vladimir Disla, who during our discussion decided to stomp off back to an empty dealership once he ran out of excuses to blame the customer. I like to believe in the honesty of others ... but reading through some of these other 5 star comments, something off ... way off. This is no way to run a business. More

Lili was very professional and helpful. She spent long time with us until things get done. She did great job to make the process simple as possible. time with us until things get done. She did great job to make the process simple as possible. More

I am 88 years old and I much appreciated the patience that Mr Mike B. had in instructing me in the new technologies. If you think of buying a car from Toyota of Manhattan, I recommend Mr. Mike B. withou that Mr Mike B. had in instructing me in the new technologies. If you think of buying a car from Toyota of Manhattan, I recommend Mr. Mike B. without reservation. J.F.M More

We were new, first-time car shoppers and had a great experience with Lili Bassa. We came in late Friday afternoon, and although they were only an hour from closing (and for some reason our appointment w experience with Lili Bassa. We came in late Friday afternoon, and although they were only an hour from closing (and for some reason our appointment was not in the system), she was patient throughout. She first asked us what we were interested in, and showed us the new cars they had in stock, and even allowed us to view a couple of used ones just for comparison, since they were a bit low on new inventory. We came back in on Saturday morning for a test drive, and drove home later that afternoon in our brand new Camry Hybrid! She was super efficient without being pushy, she explained (and sometimes re-explained) things to us until we understood, and got us everything we needed to be off on our way! She was also very personable, sharing anecdotes along the way without sounding rehearsed or at all sales-y. Really enjoyed working with her! Thanks, Lili! You made first-time car shopping that much less scary. Also, Freddy Velez in Finance was great, too - helpful and informative but not pushy. More

If you go to Toyota of Manhattan look for Lili Bassa. She is very knowledgeable, efficient, patient, and kind. She did all what she could to help make my experience there pleasant. is very knowledgeable, efficient, patient, and kind. She did all what she could to help make my experience there pleasant. More

Tatiana customer service at this dealership seems second to none. She helps with precise and quality information that helps in the decision. A+++ seek her out. to none. She helps with precise and quality information that helps in the decision. A+++ seek her out. More

Tatiana was very professional and helpful, im a tlc driver who was in the market for a new vehicle, she made the process real simple and easy. driver who was in the market for a new vehicle, she made the process real simple and easy. More