Toyota of Lancaster - Service Center

Kiara Santos delivered amazing customer service and made my visit an enjoyable process and Toyota goes above and beyond- five stars! my visit an enjoyable process and Toyota goes above and beyond- five stars! More

Superb! Great service as I have come to expect from the Service Department. Compliments to the Staff. Great service as I have come to expect from the Service Department. Compliments to the Staff. More

The techs do an amazing job pushing out the work that they do great work they do great work More

The worst service I received. My advisor went home sick after I checked my vehicle. I had to call to get updates on the status of my vehicle. I didn’t have an appointment but it w My advisor went home sick after I checked my vehicle. I had to call to get updates on the status of my vehicle. I didn’t have an appointment but it was past 2 pm and no one had said anything. Cheyna didn’t help. She wanted to charge me a diagnostic when a computer had not provided one, but an advisor driving my vehicle. Anyone can diagnose my vehicle even a mechanic and for free. I took my vehicle so I wound not spend time, money and guessing what’s wrong with my vehicle. I can have anyone drive my car and diagnostic for free. I take it to the dealer to find out of the real problem, not to guess or someone to give me their opinion. Also, Amy is not very good at her job and likes lying to superiors. Come one be honest. I’m more than happy to share that she never called me . I even have the voicemail stating at 5pm. I had to call the dealer and instigate to get an update of my vehicle. Took a bunch of calls. Unacceptable. The show must go on with or without some employees that are sick. More

Some of the employees at the dealership are very nice and courteous but unfortunately that doesn't always translate to anything actually being done or sales people being transparent with you courteous but unfortunately that doesn't always translate to anything actually being done or sales people being transparent with you More

Excellent service. Douglas is an excellent representative of Toyota's famous customer service. The best. Douglas is an excellent representative of Toyota's famous customer service. The best. More

My service advisor’s name was Eduardo I believe? And he was very professional, clear and concise, and helped rule out several issues I thought I had with my truck, all while identifying what had act And he was very professional, clear and concise, and helped rule out several issues I thought I had with my truck, all while identifying what had actually occurred. They turned around and had my truck ready within one day! More

Always great service for a competitive price and good work. No surprises, and guaranteed work. work. No surprises, and guaranteed work. More

We have been happy getting our cars maintenance done at your dealership. We have only had one problem in the past, but it was corrected right away. your dealership. We have only had one problem in the past, but it was corrected right away. More

Proffesional and excellent service. On time with checking your automobile in and when the work is completed.. On time with checking your automobile in and when the work is completed.. More