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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,561 Reviews
Call Service Center (661) 948-0731

3,561 Reviews of Toyota of Lancaster - Service Center

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December 22, 2023

Missed estimate by 50% Needs closer estimates and lower price for oil change Otherwise good More

by maxsonra
Recommend Dealer
No
Employees Worked With
Erick Bravo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erick Bravo
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Dec 22, 2023 -

Toyota of Lancaster responded

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our apologies. We value our customers' opinions and would like to thank you for bringing this to our attention, it's clearly an area we need some improvement.

December 22, 2023

Everyone was wonderful, and the actual service was quite fast. The whole experience was great. I will be back. More

by ibtracy87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 22, 2023 -

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

December 22, 2023

When I pull in it took the girl out there like 15 min to help me even when she saw me pull in but the service advisor was very good and the wait wasn’t that long. More

by elizamagana42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 22, 2023 -

Toyota of Lancaster responded

We're so grateful that you took the time to share your feedback with us. It's our pleasure to serve customers like you. Have a wonderful day!

December 21, 2023

Yes, I'm very satisfied with the service there is very good Yes, I'm very satisfied with the service there is very good. I can't speak English More

by farzadyantin
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kiara Santos
Report | Print
Jul 15, 2024 -

Toyota of Lancaster responded

We're so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon

December 21, 2023

Easy and helpful Made my experience a lot easier and was very helpful Thank you More

by riosanthony755
Recommend Dealer
Yes
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Dec 21, 2023 -

Toyota of Lancaster responded

Thank you for your 5-star review! We will be sure to share your review with the rest of our team.

December 21, 2023

My experience with the dealership was quick, efficient, easy to understand why we were doing More

by Rosalbaadame529
Recommend Dealer
Yes
Employees Worked With
Gregory grimes
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Dec 21, 2023 -

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

December 21, 2023

Great experience, my car was in and out in a timely matter. The store was clean, and all the associates were friendly. More

by TANESHAT12
Recommend Dealer
Yes
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Dec 21, 2023 -

Toyota of Lancaster responded

We're so grateful that you took the time to share your feedback with us. It's our pleasure to serve customers like you. Have a wonderful day!

December 21, 2023

Great customer service. .. great communication. My car was ready before I had anticipated it. Highly recommend this dealership More

by ilevy007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
U.B. Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 21, 2023 -

Toyota of Lancaster responded

We are thankful for your recommendation of our dealership. Thank you for sharing your rating with us and the community.

December 21, 2023

So far so good, pleasant, good customer service and the wait is not so long More

by mariasummers720
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 21, 2023 -

Toyota of Lancaster responded

We're so grateful that you took the time to share your feedback with us. It's our pleasure to serve customers like you. Have a wonderful day!

December 21, 2023

The service took to long I had an appointment for 7:30 for a wheel alignment and tire rotation I didn't leave until after 10 More

by drthompson936
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erick Bravo
Report | Print
Dec 21, 2023 -

Toyota of Lancaster responded

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our apologies. We value our customers' opinions and would like to thank you for bringing this to our attention.

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