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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,563 Reviews

3,563 Reviews of Toyota of Lancaster - Service Center

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January 16, 2024

Very efficient and kind My experience was great The service department was great and fast More

by cmamom76
Recommend Dealer
Yes
Jan 16, 2024 -

Toyota of Lancaster responded

we sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you

January 16, 2024

Extremely Awesome. Great service representative. Let's promote her into upper management ! I want her as my permanent service rep !! More

by DESERTGUESTROOM
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kiara Santos
Jan 16, 2024 -

Toyota of Lancaster responded

Thanks so much for sharing your feedback about our service. We're glad to hear that our team's performance exceeded your expectations, and we'll make sure that Kiara Santos receives the recognition he deserves. Thank you again and have a great day!

January 16, 2024

Great Great Great Great Great . ...... :) :) :) :) :) :) :) :) :) More

by 777EGONZALEZ777
Recommend Dealer
Yes
Employees Worked With
Greg
Jan 16, 2024 -

Toyota of Lancaster responded

We are incredibly grateful that you took the time out to leave us a 5-Star review

January 16, 2024

Very nice, fast and reliable service Good customer service Always very detailed in the work and what's needed to maintain my car in order More

by dcaceres
Recommend Dealer
Yes
Jan 16, 2024 -

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

January 15, 2024

1. I am still awaiting a call to reschedule a time to pick up my second key. Order was put in before Xmas and was assured twice it would be just 1 week (on 2 instances spaced 1 week apart). I am still wa More

by me_crowder
Recommend Dealer
No
Jan 15, 2024 -

Toyota of Lancaster responded

I'm sorry to hear you are having issues getting your second key. I'm reaching out to get a little more information so I can appropriately address your situation. Please feel free to call me directly at (661) 952-2103

January 15, 2024

Efficient. Reasonably priced Very comfortable place to wait. The service person showed me exactly what was wrong More

by briarhills
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Douglas Velasco
Jan 15, 2024 -

Toyota of Lancaster responded

Thank you for the kind rating! We’re so happy your visit went well.

January 15, 2024

I was kept up to date the whole time it was a good and fast experience I would go back for sure I am thankful for all the help and the good service keep it up Toyota !!!! More

by LISAVALDEZ20
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erick Bravo
Jan 15, 2024 -

Toyota of Lancaster responded

Thank you for your review. The entire team really appreciates it. ​

January 15, 2024

They called me. We made an appointment. I left work early and my husband too. Felipe was nowhere to be found. Anthony was so kind but he said Felipe was going to get More

by laura.sophie.11
Recommend Dealer
No
Employees Worked With
Chanin Yescas
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chanin Yescas
Jan 15, 2024 -

Toyota of Lancaster responded

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our apologies. We value our customers' business and would like to thank you for bringing this to our attention. Please let me know if I can help in any way. I can be reached at (661) 952-2103

January 15, 2024

Doug is super friendly & knowledgeable. He cares about his customers. Will definitely keep coming back. More

by dmkamcgrath
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Douglas Velasco
Jan 15, 2024 -

Toyota of Lancaster responded

On behalf of our entire team, I would like to thank you for sharing this great review about our store! We are thrilled that you enjoyed your experience.

January 15, 2024

Easy peasy. Efficient, experience staff. Comfortable waiting area Doug was helpful and easy to talk with More

by DEBORAHROSS12000
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Douglas Velasco
Jan 15, 2024 -

Toyota of Lancaster responded

Thank you so much for taking the time to share your experience. We take pride in knowing our customers are happy.

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