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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,563 Reviews
Call Service Center (661) 948-0731

3,563 Reviews of Toyota of Lancaster - Service Center

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January 16, 2024

Got a oil change and after I picked up my truck, the passenger seat was leaned all the way back, napkins on the floor of the truck and car seat is loose now More

by adyjim52
Recommend Dealer
No
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Jan 16, 2024 -

Toyota of Lancaster responded

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our apologies. We value our customers' opinions and would like to thank you for bringing this to our attention. We will be sure to address this issue with our Service Department

January 16, 2024

Very poor customer service. I will never purchase another vehicle from this dealership again, nor would I recommend them. More

by BARBARA_A_BIGGS
Recommend Dealer
No
Employees Worked With
Eduardo Jimenez
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Jan 16, 2024 -

Toyota of Lancaster responded

I'm sorry to hear of your less than satisfactory experience at our dealership. I am reaching out to learn more about your experience so I can appropriately address your situation. Please feel free to call me directly at (661) 952-2103

January 16, 2024

World Class Service , Exceeding all expectations World Class Service, Eric was friendly, and knowledgeable, he explained everything More

by TONYCARDEALDOYLE
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erick Bravo
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Jan 16, 2024 -

Toyota of Lancaster responded

We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.

January 16, 2024

They over filled my tank with oil during the oil change, and it spilled out. Had to pay someone to clean it and drain the oil again. More

by blkluvbird
Recommend Dealer
No
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Jan 16, 2024 -

Toyota of Lancaster responded

I'm sorry to hear about your experience. If you have any issues or concern please do bring the vehicle back in to our service department so we can get your issues or concerns addressed.

January 16, 2024

Their great, always helpful. Never have a problem,whenever I go for service. Love the staff More

by pebz51
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erick Bravo
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Jan 16, 2024 -

Toyota of Lancaster responded

Thank you so much for your positive rating of your recent service visit

January 16, 2024

Service was great Service was great, and I was in and out quickly. No complaints. More

by 1ST.RESPONSE.PEST.AV
Recommend Dealer
Yes
Employees Worked With
Joe
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Jan 16, 2024 -

Toyota of Lancaster responded

Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!

January 16, 2024

Parts sales process is frustrating; having to switch from parts guy to the cashiers was really annoying every time. Parts guy was not polite, helpful, or even interested in helping me. Service guy recommende More

by leslie.a.carver
Recommend Dealer
No
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Jan 16, 2024 -

Toyota of Lancaster responded

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our apologies. We value our customers' opinions and would like to thank you for bringing this to our attention.

January 16, 2024

Always awesome customer service from start to finish! !! The service team from personal service to the young ladies that verify my appointments More

by 2WHITESNHAWAII2019
Recommend Dealer
Yes
Employees Worked With
Tawnya
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Jan 16, 2024 -

Toyota of Lancaster responded

We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.

January 16, 2024

Great experience. Took me as a walk in and got me right out. Terrific service More

by marlonhqz
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Douglas Velasco
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Jan 16, 2024 -

Toyota of Lancaster responded

We’re humbled by your support and look forward to being your preferred choice in the future.

January 16, 2024

Very good customer service I like because you don't need appointment and always welcome you with a big smile ?? More

by Chataglez
Recommend Dealer
Yes
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Jan 16, 2024 -

Toyota of Lancaster responded

Thank you for choosing us and for the incredible 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do

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