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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,668 Reviews

3,668 Reviews of Toyota of Lancaster - Service Center

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March 08, 2024

Great It was amazing experience I would definitely recommend Toyota of Lancaster to all my friends and family More

by emonico
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
March 08, 2024

Fast drop off. Friendly service. Great communication. I feel like my vehicle is in great hands when I drop it off. More

by janelle_andrade
Recommend Dealer
Yes
Employees Worked With
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Annie Vodegel
Mar 08, 2024 -

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

March 08, 2024

The aupervisor from the service dept was nice and explained things. Also, Joe helped me and reassured me my car would be fine. More

by ceciv1959
Recommend Dealer
Yes
Employees Worked With
Mauricio
Mar 08, 2024 -

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

March 08, 2024

It was great It was great, he really attend me well. It was a fast experience More

by marvin.a.flores113
Recommend Dealer
Yes
Employees Worked With
Gabriel
Jul 08, 2024 -

Toyota of Lancaster responded

We're glad to hear that you had a good experience! We'll be sure to share your kind review with him.

March 07, 2024

It was a good experience. I was able to have the brakes replaced and oil change completed. They did change the cabin filter and left my glovebox on the passenger side floor. C More

by Janine S.
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erick Bravo
Mar 07, 2024 -

Toyota of Lancaster responded

Thank you for leaving us a review. I do apologize that certain items in your vehicle was overlooked at time of pick up but I'm happy to hear our staff was able to rectify the issues promptly. Thank you for your continued support we hope to serve you soon.

March 07, 2024

Good customer service. Quick and reliable service. Good attention to detail and great job on having the car ready quickly. More

by canla
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Don't remember.
Mar 07, 2024 -

Toyota of Lancaster responded

We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you

March 07, 2024

Great Customer Service as they listened and followed through Recommend the dealership No thank you More

by BERMEA_A
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chanin
Mar 07, 2024 -

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

March 07, 2024

Every encounter I have had with Toyota of Lancaster has consistently been positive. The staff members demonstrate a high level of professionalism, making me appreciate their services even more. One aspect More

by renata1194
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erick Bravo
Mar 07, 2024 -

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

March 06, 2024

Toyota of Lancaster is great ! Everyone in service dept is friendly and awesome! Highly recommend More

by bquevedo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Douglas Velasco
Mar 05, 2024 -

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

March 06, 2024

Slow service Waiting to long for standard oil change after making appointment days in advance to avoid long wait time More

by johnwcarey
Recommend Dealer
No
Employees Worked With
Service department
Mar 06, 2024 -

Toyota of Lancaster responded

I'm sorry to hear you had an unsatisfactory experience with our Service Department. We will be sure to speak with our staff to make improvements to our procedures in order to reduce the wait time for our customers. We appreciate you bringing this issue to our attention and we will speak with all parties involved.

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