Toyota of Lancaster - Service Center

Arrived on time for my Venza maintenance. Employee are polite and communications are good with customer Employee are polite and communications are good with customer More

Dishonest, unapologetic and no follow through. They didn’t include services in my WARRANTY Service stated they were extra but did them for my husband when he brought the vehicle in. They didn’t do They didn’t include services in my WARRANTY Service stated they were extra but did them for my husband when he brought the vehicle in. They didn’t do the oil change service correctly and let truck run for a little to let the new filter soak up the oil and then check the oil. So when we got it home it needed an ENTIRE quart of oil….. they've thrown my keys in between the passenger seat and middle console (they could have told me there was too many keys for there liking and I would have given them just the key) I had to go in the office and ask were they were and had to actively look under the seat to find them. They moved my floor board cover and put it in my passenger floor board but made sure to get all the dirt that was on the cover all over my middle console… they park you so close in the pick up parking lot I couldn’t get my son into the car without pulling the car out. Don’t even get me started on the issue with the spare key that took 6 months to be handled after “2 managers” were fired because of dishonest issues and that’s why we never got it handled… also side note the “kids room” is DISGUSTING smells and hasn’t been cleaned in a year at least… I spent $60,000 there and the service is below subpar. I will NEVER buy another Toyota from them and that’s all we drive… when my 2014 Yaris is needing to be retired I will NOT BE BUYING FROM LANCASTER TOYOTA More

Hemos tenido un buen servicio y una atención excelente , muchas gracias por toda la información que a diario recibo. muchas gracias por toda la información que a diario recibo. More

Good service pretty fast with appointments good work check all systems also and give suggestions check all systems also and give suggestions More

Fantastic in time and service overall and is great experience on my first time at Toyota of Lancaster Thank you experience on my first time at Toyota of Lancaster Thank you More

No issues at all. Friendly staff and the car was serviced in the time promised. Friendly staff and the car was serviced in the time promised. More

I felt well care for and received wonderful service by everyone that helped in the process. Outstanding experience! everyone that helped in the process. Outstanding experience! More

Chanin is extremely knowledgeable and helpful. It is always a pleasure to work with you. It is always a pleasure to work with you. More

It's a great dealership. They are kind and friendly. And they try to solve problems They are kind and friendly. And they try to solve problems More

It’s been a pleasure doing business with Toyota of Lancaster, Wonderful and professional service by Lester the sales representative, and Max at the service department,,, looking forward doing busines Lancaster, Wonderful and professional service by Lester the sales representative, and Max at the service department,,, looking forward doing business in the future with Toyota of Lancaster again More