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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,647 Reviews
Call Service Center (661) 948-0731

3,647 Reviews of Toyota of Lancaster - Service Center

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November 11, 2024

great communication with the follow up. very detailed to needs I requested very fast... friendly More

by yoshani.helton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jose
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Nov 12, 2024 -

Toyota of Lancaster responded

Thank you for taking the time to leave us a review! We are so glad to hear that you enjoyed your experience with us and we would love to have you back soon!

November 11, 2024

The service on my 2024 Toyota RAV4 lasted 5 hours, the driver's mat disappeared, the service report says it was removed because it was an imitation More

by marco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gladys Garcia
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Nov 12, 2024 -

Toyota of Lancaster responded

We are sorry that you had to wait for an extended period of time for your appointment. We value your feedback and take it very seriously. We are continuously working to improve our services and we strive to provide a great experience. We will take your feedback into account and work on improving our processes in order to make sure that our customers can get the service they need in a timely manner.

November 10, 2024

Respectful and the philosophy is all about customer service. Positive energy towards me the customer. Thankz for all you're love More

by JECERVANTES72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Tonya
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Nov 11, 2024 -

Toyota of Lancaster responded

We sincerely appreciate your business and and valuable feedback. Your satisfaction is what drives us, and we can't wait to welcome you back for another outstanding experience.

November 09, 2024

Good service, communication Fast service 1 observation only They need to offer the uber rides again More

by Beatmar98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nico Stoll
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Toyota of Lancaster responded

Thank you for bringing this issue to our attention. We wouldn’t be able to improve our service if it weren’t for people like you who provide us with honest feedback like this. Please know that we're taking your suggestion into consideration.

November 09, 2024

Michael was super helpful and honest , went way out of his way to stay in touch!!!!!! More

by NONE23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael hachey
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Nov 11, 2024 -

Toyota of Lancaster responded

We are beyond thankful for your 5-star review. Thank you for sharing your rating with us and the community.

November 09, 2024

Have good serve i and are helpful with people and are quick to have the car ready More

by Maribel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Toyota of Lancaster responded

We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you.

November 09, 2024

Person who helped us was extremely helpful and polite. Also, service was completed when promised. More

by Mariela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2024 -

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

November 09, 2024

Took 5hours put on new tires left tire and rims dirty had to have detailed cost me no paperwork for tires More

by micjohns
Recommend Dealer
No
Employees Worked With
Gus Alatorre
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Toyota of Lancaster responded

We're sorry to hear that you had a long wait time and that it was not up to your standards. We understand how frustrating this can be and we apologize for any inconvenience. We take all feedback seriously and please know that we’ll be looking into it immediately.

November 08, 2024

Always quick and friendly service. Work completed in a timely manner. Inviting and clean waiting area accommodations. More

by courtney_brooks9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2024 -

Toyota of Lancaster responded

Thank you for choosing us and for the incredible 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do.

November 08, 2024

Good job great job good job great job great job good job great job good job More

by JOKERJJOHNSON1421
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2024 -

Toyota of Lancaster responded

We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.

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