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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,663 Reviews
Call Service Center (661) 948-0731

3,663 Reviews of Toyota of Lancaster - Service Center

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June 05, 2024

Very professional staff and overall setting. Everyone seemed knowledgeable and helpful. I did not have to wait long to be seen. More

by PLIZAMA9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Hachey
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Jun 05, 2024 -

Toyota of Lancaster responded

Thank you for your 5-star review! We will be sure to share your review with the rest of our team.

June 05, 2024

Very pleasant experience handled all my car need and the process was fast . Thank you More

by Llw90706@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy
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Jun 06, 2024 -

Toyota of Lancaster responded

We're so grateful that you took the time to share your feedback with us. It's our pleasure to serve customers like you. Have a wonderful day!

June 04, 2024

Normally the people who answer the phone are excellent. This is the first time they were rude. The technician was wonderful and very friendly. More

by bestdadever
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg was my technician. 5 stars
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Jun 04, 2024 -

Toyota of Lancaster responded

We're so grateful that you took the time to share your feedback with us it helps us know where we are falling short. It's our pleasure to serve customers like you. Have a wonderful day!

June 04, 2024

I've came here a few times and Kiara has been my service advisor every time, she has always been exceptional and kept me up today and informed throughout the whole process, my vehicle's always get serviced More

by ben_dewater
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 04, 2024 -

Toyota of Lancaster responded

We're so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon

June 03, 2024

Erick is very good and respected man with great knowledge and attitude he is always helpful More

by JOSECLARRALUIS3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hernan Garay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 03, 2024 -

Toyota of Lancaster responded

We're glad to hear that you had a good experience! We'll be sure to share your kind review with him

June 03, 2024

Gabriel provided fast, friendly, thorough service. We LOVE our RAV4! Strongly recommend this Toyota dealership! More

by dianam39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel
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Jun 03, 2024 -

Toyota of Lancaster responded

Your recommendation means the world to us and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future.

June 03, 2024

Eric was mindful of my situation and courteous. I’m enjoying the new tires which were much needed. More

by Luannecrawford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 03, 2024 -

Toyota of Lancaster responded

We are beyond thankful for your 5-star review. Thank you for sharing your rating with us and the community.

June 02, 2024

Anne was great. The dealership staff was not customer oriented or very friendly. I did not feel welcomed or cared for. The staff seemed unhappy and not happy to see More

by hahsi2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 03, 2024 -

Toyota of Lancaster responded

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our apologies. We value our customers' opinions and would like to thank you for bringing this to our attention.

June 01, 2024

Great customer service, supervisor at Maintanance department help me fix my issue in a professional way More

by Ramirez88
Recommend Dealer
Yes
Employees Worked With
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 03, 2024 -

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

June 01, 2024

Great people, technically good service, but they try to skin you alive like all the rest. More

by tomtom4u
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eduardo Jimenez
Report | Print
Jun 03, 2024 -

Toyota of Lancaster responded

We're sorry to hear that you feel like you were overcharged for your service. We strive to offer fair and competitive pricing, but we understand that perceptions can vary. We appreciate your feedback and will use it to make positive changes.

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