Back

Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,857 Reviews

3,857 Reviews of Toyota of Lancaster - Service Center

Sort by
February 12, 2025

I felt like I was just a number to them. I have been coming here for 15 years and for the first time I really felt like the personal touch was gone. And I don't trust the technicians anymore More

by M.JACKSN1513
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Annie Vodegel
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2025 -

Toyota of Lancaster responded

We are sorry that your experience didn’t quite match your expectations. We appreciate your loyalty and we will work on delivering a better experience next time. You may reach us anytime at (661) 952-2103. Again, thank you for your feedback!

February 11, 2025

I came in for service on they didn't put one of caps/nuggets back on. Also ordered mats the girl was so rude and took forever to bring out them wanted me to pay twice.. The service is extremely hor More

by Tbirdson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melissa Larios
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2025 -

Toyota of Lancaster responded

We apologize for any inconvenience or frustration you may have experienced. Please feel free to contact us directly at (661) 952-2103 if you'd like to talk about your experience more. Please know that our team is working to prevent this from happening again.

February 10, 2025

Toyota staff did an excellent job! ! Thank you so much, continue on with the good service!! More

by RHINACARRRANZA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Feb 10, 2025 -

Toyota of Lancaster responded

Thank you for your 5-star review! We will be sure to share your review with the rest of our team.

February 10, 2025

Everything was as perfect as perfect could be. Quick, professional, personable. I could have done it myself. Glad I chose you More

by mccordronald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
U.B. Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Max
Feb 10, 2025 -

Toyota of Lancaster responded

Thank you for sharing your experience with us. We’re thrilled to hear that you loved our service and that it met your expectations. We can’t wait to welcome you back soon!

February 10, 2025

Love that our Lancaster Dealership is so close to my place of business and always so accommodating. More

by sandra Avery
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mauricio
Feb 10, 2025 -

Toyota of Lancaster responded

Thank you for your 5-star review! We will be sure to share your review with the rest of our team.

February 09, 2025

Eric bravo has taken care of both our vehicles and it’s a pleasure to come! More

by suemetichecchia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2025 -

Toyota of Lancaster responded

We're glad to hear that you had a good experience! We'll be sure to share your kind review with him.

February 07, 2025

They always take their time and make sure they keep me updated on my truck. More

by USAIRFORCE222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mauricio Orrelana
Feb 10, 2025 -

Toyota of Lancaster responded

We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.

February 07, 2025

I don't like writing words in reviews like this because I can never come up anything to write in them. I can't really remember who I had contact with at the dealership but everyone was great. More

by skiiwithme2
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
U.B. Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2025 -

Toyota of Lancaster responded

It’s an honor to receive your feedback. Thanks for the shoutout!

February 06, 2025

Toyota dealer of Lancaskester Provides a good service very professionals. While they were assisting me with my car issues And the Quote I got from them was a fair price compare to other shops in the area More

by nelsonp07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy Rojo
Feb 07, 2025 -

Toyota of Lancaster responded

Your feedback means a lot to our team. Thank you for taking the time to leave us this review!

February 06, 2025

I prefer coming to Lancaster location as they have been the best in customer service More

by samy831
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabriel
Feb 07, 2025 -

Toyota of Lancaster responded

We can’t wait to share your 5-star review with our team. They’ll be thrilled!

...
4
...