3,662 Reviews of Toyota of Lancaster - Service Center
Not happy waiting 2 to 3 hours the lobby was full you need a shuttle need a shuttle More
Not satisfied had car for 17 days it has a defective part can't drive, I was told the part will not be available until 8/31/24, I was also told by U.B. the service manager that Toyota do not give customers r can't drive, I was told the part will not be available until 8/31/24, I was also told by U.B. the service manager that Toyota do not give customers rental/ loan cars to customers, I had to go above U.B. and speak to a manager about my issue and I was given a rental, I'm not satisfied with paying a $13,000 down payment for a Brand new 2024 Toyota Corolla Cross SUV that I CANNOT drive, just paid a second car note and I'm still waiting for my car to be fixed, so this customer is not happy at all and I want the GENERAL Manager to know that, I purchased my car on 6/29/24 and it's been at the service center since 7/19/24, I discovered the leak on 7/17/24 took it to service on 7/18/24 and was told by U.B. it was safe to drive and it's not safe to drive the leak was worse that next day 7/19/24 I took it back and that's when I had to speak to a manager about my concerns and what I was told the day before by the service manager U.B. and of course they understood my concerns and agreed with me, to be honest I'm not really comfortable with that car because it's a Brand new car and as far as I'm concerned nothing should be wrong with the car, I'm still waiting for my car and today is 8/2/24. More
Excellent service. Swift and efficient. Professional feel. I know my car is always in good hands with Toyota of Lancaster. Swift and efficient. Professional feel. I know my car is always in good hands with Toyota of Lancaster. More
Everybody was very helpful in finding us the car we wanted. Thank you very much. wanted. Thank you very much. More
The service writers are knowledgeable and courteous and the maintenance is done timely. I have had good experience at Toyota of Lancaster. the maintenance is done timely. I have had good experience at Toyota of Lancaster. More
Your employee, Doug showed me professionalism, caring about his customers to do a good job. I have been bragging on that young man. I am 70+ yrs., he was patient. I will keep coming back if he is there. about his customers to do a good job. I have been bragging on that young man. I am 70+ yrs., he was patient. I will keep coming back if he is there. More