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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,662 Reviews

3,662 Reviews of Toyota of Lancaster - Service Center

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August 03, 2024

Not happy waiting 2 to 3 hours the lobby was full you need a shuttle More

by ILOVEDOG19762011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Annie Vodegel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Toyota of Lancaster responded

We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we are working on ways to shorten the wait time for our customers. We apologize for any inconvenience you may have experienced.

August 02, 2024

My service advisor Joe Garcia upfront and honest. With the repairs needed and recommended. Very professional dealership- Thank you More

by JWLIBRA58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Garcia
Aug 02, 2024 -

Toyota of Lancaster responded

We're so grateful that you took the time to share your feedback with us. It's our pleasure to serve customers like you. Have a wonderful day!

August 02, 2024

Great service! Max took great care of my car and I!! Will definitely be back for future services! More

by Danielleb555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Ciotti
Aug 02, 2024 -

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

August 02, 2024

Paid top dollar to dealer for diagnosing my car, got false diagnosis, also tried to get me to pay for unnecessary work, disgusted More

by ENYATAMAYO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mauricio Aureyano
Aug 02, 2024 -

Toyota of Lancaster responded

We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously. We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concern. You can reach out to us directly.

August 02, 2024

Not satisfied had car for 17 days it has a defective part can't drive, I was told the part will not be available until 8/31/24, I was also told by U.B. the service manager that Toyota do not give customers r More

by LSENEGALVIRGO
Service Time
Recommend Dealer
No
Employees Worked With
U.B. Dominguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2024 -

Toyota of Lancaster responded

While I totally agree that the situation is quite frustrating, we believe that this issue was an isolated incident. We are sorry to hear that you were not satisfied with the service performed. We strive to provide the best quality products to our customers, and we apologize for any inconvenience that you may have experienced. We would like the opportunity to talk and investigate your feedback further. You can reach me at (661) 952-2103

August 02, 2024

To change 1 tire, took over 3 hrs! ? Unexceptionable and exhausting! Something as too change that's ridiculous! More

by laurea95lina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember
Aug 02, 2024 -

Toyota of Lancaster responded

Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. Unfortunately, at this moment our wait time is 1 1/2 to 2 hours without an appointment. Also, when changing a tire we work with outside insurance companies which can slow down the process when waiting for an approval. However, we are looking into ways to improve the wait time our customers experience.

August 02, 2024

Excellent service. Swift and efficient. Professional feel. I know my car is always in good hands with Toyota of Lancaster. More

by JAVIERFRANCO1986
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
U.B. Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2024 -

Toyota of Lancaster responded

We appreciate you taking the time to leave us a 5-star review. We hope to welcome you back again soon!

August 02, 2024

Everybody was very helpful in finding us the car we wanted. Thank you very much. More

by MICHAELAKREX
Recommend Dealer
Yes
Employees Worked With
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maricela Cardenaas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon and Kevin
Aug 02, 2024 -

Toyota of Lancaster responded

Thank you for your 5-star review. We're glad to hear that you had a good experience! We'll be sure to share your kind review with our team.

August 02, 2024

The service writers are knowledgeable and courteous and the maintenance is done timely. I have had good experience at Toyota of Lancaster. More

by jamesrhelm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2024 -

Toyota of Lancaster responded

We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you

August 02, 2024

Your employee, Doug showed me professionalism, caring about his customers to do a good job. I have been bragging on that young man. I am 70+ yrs., he was patient. I will keep coming back if he is there. More

by A60taft6@outlook.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2024 -

Toyota of Lancaster responded

Thanks so much for sharing your feedback about our service. We're glad to hear that our team's performance exceeded your expectations, and we'll make sure that Douglas Velasco receives the recognition he deserves. Thank you again and have a great day!

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