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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,660 Reviews
Call Service Center (661) 948-0731

3,660 Reviews of Toyota of Lancaster - Service Center

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August 18, 2024

I haven’t been looking for a truck in over a year and you guys have great customer service thank you guys More

by JESSE.CHAVEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodrigo Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 19, 2024 -

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

August 18, 2024

Very good and profesional service all time all personal nice and profesional sale a service More

by WALTERBALLENA22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 19, 2024 -

Toyota of Lancaster responded

Thank you for your 5-star review. We're glad to hear that you had a good experience! We'll be sure to share your kind review with our team.

August 17, 2024

In for an oil change and tire rotation on my 2019 Tundra with 192K miles. Guatalvo got me in/out on time - no problems! More

by ECBERMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Doyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 19, 2024 -

Toyota of Lancaster responded

Thanks for the 5-star review. You made our day! We look forward to making your day again real soon.

August 17, 2024

I love going to toyota lancaster for car service, the staff are super friendly, specifically Thania. She is always so attractive and helpful. 100 🌟 for Thania. More

by HERNANDEZSTE16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thania
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Aug 19, 2024 -

Toyota of Lancaster responded

We spotted your 5-star review. Wow! Thank you so much for trusting us, and we can’t wait to help you again in the future.

August 16, 2024

My jeep is the same they don’t fix anything bad service they keep my car for two weeks More

by FUENTESJENNY21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chanin Yescas
1.0
This rating includes all reviews, with more weight given to recent reviews.
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August 15, 2024

I have been a Toyota customer for over 25 years. It is imperative for me as customer to have a great service after the purchase of a new vehicle. Unfortunately, Toyota of Lancaster service divisio More

by larobles1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Preston
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 15, 2024 -

Toyota of Lancaster responded

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our apologies. We value our customers' opinions and would like to thank you for bringing this to our attention. Please feel free to contact us directly so we can discuss your experience further.

August 15, 2024

Great service and very friendly. Eric was very thorough and knowledgeable. I appreciated his expertise. More

by bardalesdanny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
U.B. Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 15, 2024 -

Toyota of Lancaster responded

We're so grateful that you took the time to share your feedback with us. It's our pleasure to serve customers like you. Have a wonderful day!

August 15, 2024

Mr Douglas has excellent customer service he cares about his customers. and as for Toyota dealership excellent service. They care about their customers they always number one they're always on time as for w More

by Loretta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 15, 2024 -

Toyota of Lancaster responded

Thanks so much for sharing your feedback about our service. We're glad to hear that our team's performance exceeded your expectations, and we'll make sure that Douglas Velasco receives the recognition he deserves. Thank you again and have a great day!

August 15, 2024

Horrible service that I received. The wait time and everything else was not what I would have expected. More

by eclanda23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t remember his name
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Aug 15, 2024 -

Toyota of Lancaster responded

We are sorry to hear that you were not satisfied with the service performed. We strive to provide the best service to our customers, and we apologize for any inconvenience that you may have experienced.

August 15, 2024

The service was great. Very pleasant and professional. She understood and answered all my questions More

by gracielasosa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 15, 2024 -

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

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