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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,657 Reviews

3,657 Reviews of Toyota of Lancaster - Service Center

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September 07, 2024

When i got my keys, the lady in the front desk was ignorant to know what vehicle my keys belonged. More

by Tundra.Boii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
outside lady helped me. There was a different lady in the front desk that gave my keys after she didn’t know what vehicle my keys belonged to. Goofy. Mad goofy.
Sep 10, 2024 -

Toyota of Lancaster responded

We appreciate you taking the time to let us know about your experience! If there’s anything else we can help you with, please let us know.

September 07, 2024

Muy buen servicio y atención al cliente y cualquier duda que tengas o pregunta ellos te ayudan en todo yo si se los recomiendo gracias 👍🏻 More

by adrian.saenz71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2024 -

Toyota of Lancaster responded

Nos esforzamos por ofrecer una experiencia excepcional a todos nuestros clientes y nos alegra saber que tuvo una experiencia agradable en nuestro concesionario. Apreciamos su negocio y lo valoramos como cliente.

September 07, 2024

The service department was excellent. Thanks again for the work done on both my cars. More

by robert.dash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2024 -

Toyota of Lancaster responded

We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!

September 07, 2024

The customer service representative could be more responsive when we arrive for automotive service. We sometimes wait up to 20 minutes before we are acknowledged. More

by Victor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
U.B. Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2024 -

Toyota of Lancaster responded

We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know!

September 07, 2024

Dealership forgot about us after two hours my wife went to desk and asked about our vehicle receptionist said vehicle was ready and go to maintenance department and they will write up invoice. They were ve More

by jbersley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Sep 10, 2024 -

Toyota of Lancaster responded

We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback. We apologize for any inconvenience or frustration you may have experienced.

September 07, 2024

Great customer service- car was inspected and repaired- was an incident that occurred while getting car serviced but was noticed and approved for correction- would recommend to family and friends More

by Patt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven
Sep 10, 2024 -

Toyota of Lancaster responded

We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!

September 07, 2024

They have taken good care of my older model Prius and I will return for additional service. More

by twoolddoggs1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Hachey
Sep 10, 2024 -

Toyota of Lancaster responded

Thank you so much for using us. Please feel free to contact us again soon!

September 06, 2024

Annie is very professional yet makes me feel like I am with a friend. Everyone I have dealt with has been efficient with a dose of good neighborliness (if that’s a word!). More

by dorothyksb
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2024 -

Toyota of Lancaster responded

We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you

September 06, 2024

Great and fast service always. Service man did an awesome job! Inc a ride home and pickup back to dealer. More

by chuck.chuckboynton.boynton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
? Lived in Lake Hughes
Sep 06, 2024 -

Toyota of Lancaster responded

Thank you for your 5-star review! We will be sure to share your review with the rest of our team.

September 06, 2024

Michael Hachey is an excellent service advisor, he always takes care of my car. The dealership is clean and well organized. More

by debbiewolf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Hatchey
Sep 06, 2024 -

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

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