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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,654 Reviews
Call Service Center (661) 948-0731

3,654 Reviews of Toyota of Lancaster - Service Center

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September 20, 2024

Always good service. Get me in and out so I can get to work on time. More

by none23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2024 -

Toyota of Lancaster responded

We're so grateful that you took the time to share your feedback with us. It's our pleasure to serve customers like you. Have a wonderful day!

September 20, 2024

The service representative was friendly, and knowledgeable in regards to service required and any recalls. He clearly explained the work, and the charges. More

by kyleinthelancaster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 23, 2024 -

Toyota of Lancaster responded

We are beyond thankful for your 5-star review. Thank you for sharing your rating with us and the community.

September 20, 2024

Purchased new 2025 Camry XLE. Great deal and experience. Sales Manager has great customer service. More

by shelsley
Recommend Dealer
Yes
Employees Worked With
Oscar Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Wengert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sonny Asaad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2024 -

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

September 19, 2024

No matter what I have done they say 2 hours plus? I think 1 hour More

by Jpe459
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2024 -

Toyota of Lancaster responded

Thank you for your feedback. At this time even with an appointment wait time is 1 1/2-2 hours. We are working on ways to shorten the wait time. We appreciate your patience during this time

September 19, 2024

Long wait. Poor man’s waiting area. Refreshment / coffee seem afterthought, even employees probably will not drink. More

by Lionlegs1026
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus Alatorre
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2024 -

Toyota of Lancaster responded

We're sorry to hear it wasn't an amazing experience. Our team is constantly striving to improve, so we will do better.

September 19, 2024

Steve Bravo has been upfront and direct in having my automobile served. Thank you very much! More

by L_GUL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2024 -

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

September 19, 2024

Love the customer care by the staff,concern about customer time,fast service was very important to my agenda,your team Will Hernandez was excellent. More

by myteacup6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Hernandez
Report | Print
Sep 19, 2024 -

Toyota of Lancaster responded

We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you

September 19, 2024

Everyone was knowledgeable and treated us with respect. I will use your servive in the future. Very good service. Thank you! More

by Larry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2024 -

Toyota of Lancaster responded

We're so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon

September 19, 2024

Pulling a oil plug watching oil drain replacing plug changing oil filter, rotating tires and conducting multi point inspection takes about 15 to 30 minutes not 2+ hours. More

by Thisplacesuxks710
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gus Alatorre
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2024 -

Toyota of Lancaster responded

I'm sorry to hear you were dissatisfied with your current visit. Unfortunately, we do allow 1 1/2-2 hours with an appointment to have your maintenance performed. We will be sure to look into our processes to see where we can make improvements.

September 18, 2024

Exceptional customer service! I must say I was surprised with how helpful the staff was. More

by Miriam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max
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Sep 19, 2024 -

Toyota of Lancaster responded

We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you

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