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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,530 Reviews

3,530 Reviews of Toyota of Lancaster - Service Center

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January 08, 2021

The person are nice and friendly, relaxed area waiting area. I receive coupons in the mail so I get discounts on certain services that I have done. The service advisor are knowledgeable and helpful. More

by SDEAN90975
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 08, 2021

Kiara is great... repeating when I cannot hear due to my hearing loss... it is rare to find someone who is kind, efficient and patient. Thank you. More

by diannenosch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 07, 2021

Car service was fast the wait was less than an hour,also I enjoy the discount on my bill. Great service. I will come back. More

by CARMENHAC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Santamaria
January 06, 2021

I am so grateful to all the team at Toyota of Lancaster they took care of a recall my van had. They were prompt and reliable. Thanks More

by martinaandvalerie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 02, 2021

I would like to especially thank Eric Bravo, I had a part come off of our 2019 Toyota Tacoma. He worked with me at getting it repaired. He was very friendly and Still kept a smile when I tried to argue that More

by NANHARDY43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Santiago
January 02, 2021

Chanin in the service department is the best. I always choose Chanin when I get my vehicle serviced. Chanin is very professional, friendly and is very knowledgeable. Thank you Chanin for your excellent se More

by k9bxrlvr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 01, 2021

Very satisfied with Toyota Lancaster's service, they were tentative, professional and speedy. I had a great experience visiting this car dealer. Job well done! More

by JULIO_VLLGS
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 31, 2020

Douglas in the Service Department was excellent. He took the time and went over the cost of each service item which they were going to perform. More

by JRHOMANJK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 31, 2020

Rude. Laughs at you when your trying to show or explain yourself car troubles .. nothing got accomplished cause they could not find it on there machine More

by MCWHORTER1965
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Sean Preston
1.0
This rating includes all reviews, with more weight given to recent reviews.
December 30, 2020

Most of the time I encounter problems with the service department. Whats the point of the point by point inspection that came with the car when I bought it if theyre not checking unless I tell them. And s More

by REDROSES1036
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Erick Bravo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2020 -

Toyota of Lancaster responded

Hi REDROSES1036, We understand how this may frustrate you, but unfortunately, we follow Toyota's national policy. We don't patch or repair tires. We only replace them. Toyota feels that this is the safest approach, and out of an abundance of caution, the most dependable for our family of customers. We understand it is a more expensive decision. We are all drivers too. Your advisor is your voice here. We encourage you to discuss any lingering questions or concerns with them. However, if you feel that you are not receiving the proper customer care, please contact Teresa Caso, our Customer Relations Manager, for additional service. We do appreciate your feedback and are happy to see our customers engaged with our process. Sincerely, TERESA CASO Customer Relations Manager Toyota of Lancaster tcaso@tol-av.com 661-952-2103

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