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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,531 Reviews

3,531 Reviews of Toyota of Lancaster - Service Center

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July 15, 2021

Great service I just wish they had more sooner appointments, But other than that I like the fast service and I like that they take care of my car More

by MT6615532
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 15, 2021

Awesome job! Very welcoming & just polite & offered great services & got my car within the day! I was impressed & happy! You are amazing! Appreciate you very much! More

by MISSALYSSA0690
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 15, 2021

Agradesco a la persona que me atendio,Erick Bravo, muchas gracias por su servicio. Espero ser atentida por la misma persona en la proxima visita. More

by LILLIAN.PEREZ
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 14, 2021

Fast ,Courteous, clean and convenient It’s the only Fast ,Courteous, clean and convenient It’s the only Toyota dealer in the antelope valley and they are excellent everyone seems to care and is genuin More

by MYVETTX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Adcock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mitchell nance
July 14, 2021

I have been with Sean for years he’s the best very informative. The service department is efficient and helpful in all areas. Thank you More

by LGWENLARRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
U.B. Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 13, 2021

Went in to have my passenger side air bag inflator fixed due to recall. Ended up having my rear lift gate door lock not working properly! Did not have this issue before the recall service. More

by DYKIMURA2004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Erick Bravo
4.0
This rating includes all reviews, with more weight given to recent reviews.
July 11, 2021

Toyota of Lancaster's service department is the best and Sean Preston is the best service advisor! I really appreciate his friendliness, professionalism and efficiency! More

by ABELNLULI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 10, 2021

As always, received excellent customer service from the point of appointment set up through the delivery of the vehicle. The communication and turnaround time was excellent. More

by Vince Parillo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
U.B. Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 10, 2021

Sean Preston from Toyota of Lancaster has always taken good care of us and has been very helpful and insightful. He is the best. He arranged for our 2003 vehicle to continue to run strong and has always e More

by BORONBASS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 07, 2021

Bad customer service everybody was rude they give you wrong information over the phone and when you in there is thesame even the manager is very rude More

by arreola3330
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chanin Yescas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kiara Santos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Santiago
Jul 07, 2021 -

Toyota of Lancaster responded

Hi arreola3330, We apologize for the bad experience and rude demeanor. We do our best to assist people over the phone, but it can leave room for mistakes. I would like to make sure you have a pleasant experience at your next service appointment. Please contact me, and we can discuss the best way to make that happen. Thank you for letting us know. Sincerely, Teresa Caso Customer Relations Manager Toyota of Lancaster tcaso@tol-av.com 661-952-2103

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