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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,536 Reviews

3,536 Reviews of Toyota of Lancaster - Service Center

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February 14, 2022

Excellent customer service, the greeter was very nice ,masks were on, great hospitality!! But I would want the driver or whoever wearing gloves handling my car! I got back home and felt uncomfortable, wh More

by HENRYBPC.HB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
U.B. Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Santiago, Keri Spencer, David Boyle, Stacia Delaney
February 13, 2022

service takes too long-someone stole glasses from my glove compartment the day of service More

by LPORTILLO75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Boyle
Feb 14, 2022 -

Toyota of Lancaster responded

Hi LPORTILLO75, Yes, we agree there are times when service is taking too long. We are taking steps now to mitigate the delays our guests are experiencing. We appreciate your business, and we apologize again for taking up too much of your time. On a happy note, we are excited to hear you found your glasses! Thank you for letting us know—best wishes for a fantastic week. Sincerely, Teresa Caso Customer Relations Manager Toyota of Lancaster tcaso@tol-av.com 661-952-2103

February 09, 2022

IT WAS GOOD AND I WELL COME BACK EVERY TIME THE PLACE WAS VERY CLEAN More

by TGLWYG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
U.B. Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Santiago, Keri Spencer, David Boyle
February 08, 2022

I was told I need repairs that have already been done by Stacia she is not truthful with customers More

by WILLIAMJAN149
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Stacia Delaney
February 07, 2022

Personal very friendly and welcoming.and knowlegible. We’re very informative as to where they were with our service. More

by GONZALESIRENE28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 07, 2022

They provide excellent service and very helpful. I would go back for next service. I will bring my another toyota for service in this on this dealership. More

by l_abul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Larios
4.0
This rating includes all reviews, with more weight given to recent reviews.
February 06, 2022

tech broke a piece where cabin filter goes. called service manager never returned my ca More

by torres1982
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
David Boyle
February 04, 2022

They are always up front and honest. I like everyone here, they are all nice More

by Blurb13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Santiago, Keri Spencer
February 03, 2022

Their service is terrible. Expect to wait, not be greeted, and not given an update for your vehicle as you wait. More

by cguandique89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Stephanie Santiago
February 03, 2022

Very Bad service. I bought my car for my brakes inspection and I was told that there was no problem with my brakes. Next day I went to J Brakes in Palmdale and found all four my brakes need to be More

by BHATIAABHAI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Boyle
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