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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,536 Reviews

3,536 Reviews of Toyota of Lancaster - Service Center

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March 18, 2022

Friendly service and had me in and out in no time would recommend for sure More

by JOSE157043
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
U.B. Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Santiago, Keri Spencer, Victoria Yescas
March 17, 2022

The wait is extremely long for an oil change even if you have an appointment! It took them 5 hours to complete my oil change! This is ridiculous! Unfortunately I purchased the oil change package so I’m stuc More

by ROCIOMONTAGNER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sean Preston
3.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Larios
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yasmin Villagomez, David Boyle
Mar 17, 2022 -

Toyota of Lancaster responded

Hi ROCIOMONTAGNER, I am sorry to hear your experience did not meet your expectations, and I apologize for the long delay you had. We understand how valuable your time is. However, many contributing factors can back up a shop with over 100 appointment slots. Because of such high demand, we recently added another day to our service hours to help with the backup. We are now open by appointment only on Sundays to help mitigate the high demand currently in our service department. We appreciate your business and look forward to a better outcome at our next opportunity. Please don't hesitate to contact me for any future assistance you may need. Sincerely, Teresa Caso Customer Relations Manager Toyota of Lancaster tcaso@tol-av.com 661-952-2103

March 17, 2022

The service there was great, and I didn’t have to wait to long. I would recommend serving your car here More

by LADONNA.STUBBS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
U.B. Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 16, 2022

Customer service is great Easy to find location Appointment service is awesome detailing service is good More

by CAROLYNPATTERSON2012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Ray
March 12, 2022

Henry was super great ! Helped me out an got me rolling out with new wheels! (: More

by Mikeguerrra2323
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edwin Perez, Henry Guzman
March 12, 2022

Great customer service from Doug and the whole team. Prices are reasonable. Would definitely recommend. More

by ANAID781
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 12, 2022

Toyota service department is always polite courteous and helpful to make sure that you’re satisfied with the service that they give you their convenient Uber service which is free takes you to work or at ho More

by VYONNEE49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hernan Garay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Finley, Stephanie Santiago, Stacia Delaney
March 11, 2022

Doug was very helpful and knowledgeable about my car , thank you…….he stayed with us the whole time More

by andyman6u
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 10, 2022

Courtesy and professional service good actitud plus information with nice details I was happy a lot More

by MARIOGLZ568
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 10, 2022

Went for a recall and the service was great. They were very thorough fast and easy. More

by MIRIAMIIDIAZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victoria Yescas
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