Toyota of Lancaster - Service Center

The service advisor was genuinely interested in understanding the problem I brought my car in for. I had expected the technician would have diagnosed the problem following day (Friday) but the ins understanding the problem I brought my car in for. I had expected the technician would have diagnosed the problem following day (Friday) but the inspection leading to the diagnosis didn't occur until Saturday. But the car had an open recall notice and she had the technician complete the repair without making me call for a separate appointment. When I told the service advisor I needed my car for Sunday she arranged for me to take the car home Saturday while we wait for Toyota to verify coverage under extended service agreement. When I brought the car back for the repair I originally needed, the car was ready to take home early that afternoon. More

There was a little hiccup in the beginning: I went to the dealership to receive a copy of my vehicle's service history, and there was a female employee who told me that might not be possible, because Toyota dealership to receive a copy of my vehicle's service history, and there was a female employee who told me that might not be possible, because Toyota of Lancaster recently switched to a new system called Tekion. I corrected her by informing her I had already spoken with someone that morning who stated that would not be an issue, and reassured me that my entire service history was available, and I would be able to receive a printout in-person at the dealership. After clearing that up, I was introduced to a manager who provided me excellent service. He was able to switch between the two systems to e-mail me a record of my complete service history. I did have to check for duplicates, but he was kind and patient enough to cooperate with me and provide me the missing record upon request. I really appreciate the manager's time, patience, and assistance. One issue that I have with previous service experiences I've had there is with my vehicle's brakes. I've mentioned numerous times to several employees that my brakes sound funny when I come to a sudden stop. There's also something wrong with the sensor, because it tends to go off when I'm driving downhill, and there's a curve with vehicles parked on the side. The employees would tell me that the sound I was hearing seemed normal, and I never felt like they were taking my concerns seriously. More

Making an appointment was easy. The oil change took a little longer than I anticipated but all was done efficiently, I was notified by text that it was finished and checkout was qui The oil change took a little longer than I anticipated but all was done efficiently, I was notified by text that it was finished and checkout was quick. Service manager was pleasant. More

Very courteous and timely Customer service was excellent really did appreciate the service I received last time I was there really did appreciate the service I received last time I was there More

God service but could be better and caring for the customers and have the call or contact the customer customers and have the call or contact the customer More

I usually experience great service at this dealership. The service technicians put forth their best efforts to resolve my car issue. I will continue to get my car serviced at this dealership. The service technicians put forth their best efforts to resolve my car issue. I will continue to get my car serviced at this dealership. More

My car was not completed by the time that it was promised. I spent too many hours waiting for my car's brakes to be completed. The service dept. needs to work on that as the customer has things to d promised. I spent too many hours waiting for my car's brakes to be completed. The service dept. needs to work on that as the customer has things to do and does not need their time to be wasted. The rep need to contact the customer if for some reason they are running behind. More

Smooth and quick even tho I didn’t have an appointment scheduled, they still were able to take my vehicle in for service. scheduled, they still were able to take my vehicle in for service. More

Erik was very helpful and didn't give up until he figured out why my car wouldn't periodically start. You can also follow the progress of your car on a text link that is sent to your cell phone and you can out why my car wouldn't periodically start. You can also follow the progress of your car on a text link that is sent to your cell phone and you can quickly review any charges on a electronic document. I've been a customer for at least 24 years and this dealership will usually give me 10 to 15% off of most major service jobs which makes it competitive with other car service centers. More

I dropped my car off by 8:00 am and I was told that it will be ready by afternoon around 33:00- 4:00 pm after that they send me a text message at 11;30 am that my car was ready to pick it up. I was extrem will be ready by afternoon around 33:00- 4:00 pm after that they send me a text message at 11;30 am that my car was ready to pick it up. I was extremely happy to pick up my car earlier that It was supposed. Awesome! More