Toyota of Lancaster - Service Center

I took my 2021 Tundra with 5,000 miles to Toyota of Lancaster for 2 reason: my "Maintenance Light" came on and a recurring steering wheel shaking between 55-60 mph. I made and appointment at 8:45 am a Lancaster for 2 reason: my "Maintenance Light" came on and a recurring steering wheel shaking between 55-60 mph. I made and appointment at 8:45 am and Service writer Doug wrote my truck for service. I explained him the 2 reasons I was bringing my truck and he said there will be no problem for the maintenance service it was just an oil change but for the steering wheel shaking will need to have a service technician to take a look at it and they were too busy and may have to keep my truck until next day which I was Ok with it. Then around 1:00pm I got a call my truck was ready. When I got to the dealer Doug said they service was not done because it was already done at 3,500 and the technician drove my truck and could not find any problem with the shaking steering wheel (this was second time I brought my truck for this same problem). Doug claimed the technician say it was the road made it shake and there was a "video" that technician did while driving at 60mph with no shaking. So I made aware Doug about the Toyota App, which tell me where my truck been driving, which shows the truck been drive from 10st west to Ave L to 30th St West to Ave K8 back to the dealer so I asked him if my truck was driven on side street at 60mph, he did not what to say. Then I asked to see the video and he claimed the video will only shows the speedometer not the street, which by the way when I got to my truck the big message that covers the main screen on dash was still On with the "Maintenance Required" sign showing, So I am frustrated and disappointed of Lancaster Toyota Service. This is my 3rd Tundra I got from this dealer, since it was "Sierra Toyota" so now even if I had to drive farther I will go to Valencia of Keys Toyota to get my truck service and my further purchase. Lancaster Toyota have lost its integrity and credibility as far I am concern with me. It is sad just because they are too busy or think that customers has little or no knowledge of vehicle maintenance and try to give excuses and lies to get over it. I left a message for Service Manager and so far never contacted me or left any messages, More

Waited over 2 hours and I don’t think maintenance was done on my car because they didn’t even label for next oil change!!! done on my car because they didn’t even label for next oil change!!! More

Whenever I have taken my car to the Toyota service in Lancaster, they have treated me very well and any doubts I have had have been clarified Lancaster, they have treated me very well and any doubts I have had have been clarified More

I had an excellent experience with my first service at Toyota. I was impressed by the customer service and proud to see a female working as a technician. Jade Sanchez is an amazing asset to Toyota. I hop Toyota. I was impressed by the customer service and proud to see a female working as a technician. Jade Sanchez is an amazing asset to Toyota. I hope they recognize that. More

the people there are always very helpful and friendly. they are always willing to answer any questions you might have. they are always willing to answer any questions you might have. More

I like Toyota Lancaster because they very good service and they do very good job 👍 and they do very good job 👍 More

Service advisor was very helpful and understanding of what I was telling him and very responsive to my concerns. Service was done and completed on time as promised. I got excellent service as I expected what I was telling him and very responsive to my concerns. Service was done and completed on time as promised. I got excellent service as I expected. Thank you Toyota. That's the reason why I own three (3) Toyotas. More

a long wait with no Information with a 4 hour wait would have better if the service would kept me i the loup have better if the service would kept me i the loup More

everything is basically done over a hand held device, like a phone. So from their phone to mine. I got text messages and verified parts and service and paid all over the phone. They even have the parking like a phone. So from their phone to mine. I got text messages and verified parts and service and paid all over the phone. They even have the parking rows labeled and set up so you know where your car is parked when its done. Organization really kicked in here! I waited in their lobby which is always clean, about less than an hour. I felt they got me with an air conditioner filter though 40 bucks! More

Service advisor did not follow me instructions to check on fog lamps and submit reports on fog lamps and submit reports More