Toyota of Lancaster - Service Center

I always get a good service on my vehicle at Lancaster Toyota but not always smooth through the automated appointment system. This time seemed smoother by calling for an appointment instead of trying to d Toyota but not always smooth through the automated appointment system. This time seemed smoother by calling for an appointment instead of trying to do it online. The check in upon arrival still needs work on the portal system but the greeters are awesome and welcoming and my service team member Gus works hard to make the experience smooth and positive. Always grateful for the exceptional service I’ve received from them for over a decade. More

Everyone was very helpful and attentive to my needs there at Toyota. Quick to make an appointment and quick to be seen once I arrived. Thank you! at Toyota. Quick to make an appointment and quick to be seen once I arrived. Thank you! More

Had an incident on the freeway. Took car to shop and was told it was damaged and how much it would be. Took it to TOYOTA and was told there was NO damage just a little scratch. Took Took car to shop and was told it was damaged and how much it would be. Took it to TOYOTA and was told there was NO damage just a little scratch. Took to another shop and was told it was damaged and cost. 1st and 3rd shops told me aprox same price to fix it. All 3 were vew only and through insurance. So, I lost trust on Toyota. Sorry. More

Took to long to check me in. When gentlemen came to check me in in he didn’t introduced himself he just started taking pictures of my vehicle and didn’t even acknowledge me. Then When gentlemen came to check me in in he didn’t introduced himself he just started taking pictures of my vehicle and didn’t even acknowledge me. Then when he asked what I was there for he quoted me $130. I explained I had a service plan and he said, oh then we won’t be doing an oil change. Whole think was not a great experience. When I came back to get my truck they had sent me an email with a bill and when I asked about it women kept trying to show me what her computer screen showed. She wanted me to sign something that was different and then when asked push to just get my keys and paperwork she said I had the email. Never got the printed copy of paperwork showing what was done and fluid level etc. Asked to talk to service manager and was told she was at lunch. It’s said that when I made this appointment I was told you all wanted to win over my business so I would do my service local. I think I will end up going back to Santa Clarita Toyota since I treated me like I have value. More

It was a wonderful experience and the staff was very helpful and caring to my needs. helpful and caring to my needs. More

Amazing fast service , advisor very professional and was able to get my car in and out very fast. Would recommend this place for all your service needs would recommend to family and friends ! 5 star service able to get my car in and out very fast. Would recommend this place for all your service needs would recommend to family and friends ! 5 star service More

Reliable and trustworthy. Great with customer service. Communication from advisor every step of the way. Great with customer service. Communication from advisor every step of the way. More

I always have the best customer service when I bring my car In for Maintenance, Doug my service advisor is the best! car In for Maintenance, Doug my service advisor is the best! More

Very professional and courteous. I had to get more done than I thought but I am glad Toyota noticed what needed to be done I had to get more done than I thought but I am glad Toyota noticed what needed to be done More

This dealership is excellent! Their individually assigned Service Coordinators handle your car from start to finish and see that your car is given excellent care in a very timely Their individually assigned Service Coordinators handle your car from start to finish and see that your car is given excellent care in a very timely manner. They answer all your questions and keep you well informed throughout the process. My Service Coordinator, Carmen Perez, was very friendly and caring and went above and beyond seeing that my car was well taken care of. More