Toyota of Lancaster - Service Center

Professional, Great customer service, based on my own experience I look forward to bringing my car for service experience I look forward to bringing my car for service More

I don't like the electronic service tracking. It takes away from personal service. Also, it didn't work, I didn't get any updates and sat waiting until I asked what was taking so long. Then I was It takes away from personal service. Also, it didn't work, I didn't get any updates and sat waiting until I asked what was taking so long. Then I was told I had to pay over the phone, which your site didn't work and had to go looking for a cashier. I asked 3 people where the cashier was and 3 times got wrong directions. I walked all over the darn dealership. I finally found it in parts. If they had just told me cashier is in parts, that'd saved me a lot of frustration. Then after I paid, they couldn't find my keys, more waiting. Then, after that, I was told my car was outside on the right. I went outside, my car wasn't there. I had to walk all over the parking lot looking for it. Not a good experience, what happened to personal service ?? My issues were not resolved by the dealership, resolved by myself. I found the cashier by myself, I found my car by myself by clicking my door lock. I will not go through this horror story again. More

Great service done in a timetable time service writer wonderful person great overall done a great job wonderful person great overall done a great job More

Service is always good and the employee's are always very professional. The waiting time for service is always very punctual. very professional. The waiting time for service is always very punctual. More

It was a very timely manner that they finished my car. I really appreciate that. Look forward to seeing you guys for my next service. I really appreciate that. Look forward to seeing you guys for my next service. More

Service took 4 hours as estimated and repairs were done as expected. No complaints on repair. as expected. No complaints on repair. More

The service we get here is always top quality. Nobody know Toyota like Toyota and their service prices are the best around! Nobody know Toyota like Toyota and their service prices are the best around! More

No shuttle service with claims that it is due to COVID. This is false as COVID is no longer a local concern and no one at the dealership is wearing a mask. It is only an excuse to save a quick buck at the This is false as COVID is no longer a local concern and no one at the dealership is wearing a mask. It is only an excuse to save a quick buck at the expense of high customer satisfaction. Many other Toyota dealerships in the area offer shuttle service for those servicing their vehicle. More

This dealership is well organized. They used the Internet well in keeping track of all their procedures They used the Internet well in keeping track of all their procedures More

The dealership were very great everyone was polite also waiting on my car was ready in a time fraction! waiting on my car was ready in a time fraction! More