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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,543 Reviews

3,543 Reviews of Toyota of Lancaster - Service Center

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May 07, 2023

Poor customer service and lack of professionalism and work ethic. No follow up from the Supervisor's to the staff. More

by navasmaria960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
U.B. Dominguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2023 -

Toyota of Lancaster responded

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our apologies. We value our customers' opinions and would like to thank you for bringing this to our attention.

May 06, 2023

Idk. I enjoy my visits because everyone is courteous and work completed in a short time👏😃 More

by ROMAHI
Recommend Dealer
Yes
May 08, 2023 -

Toyota of Lancaster responded

I appreciate you taking the time to leave us a review! We hope to welcome you back soon!

May 06, 2023

5 Erick was polite and respectful in dealing with me; and he answered any questions that posed to him in a reasonable manner. He made me feel respected and I very much appreciate that! More

by AL_GUL@MSN.COM
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erick Bravo
May 08, 2023 -

Toyota of Lancaster responded

We appreciate you taking the time to leave us a 5-star review. We hope to welcome you back again soon!

May 06, 2023

I felt safe at the dealership. The service was completed in a timely manner and I was treated well. I believe that I misspelled Eduardo's name earlier. More

by Lbrubaker07@sbcglobal.net
Recommend Dealer
Yes
Employees Worked With
Edwardo
May 08, 2023 -

Toyota of Lancaster responded

We're so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon

May 06, 2023

I have always had a great experience in everything I have ever done at the dealership, from buying parts to service. It is an excellent dealership! More

by PSUTHERLAND19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy Rojo
May 08, 2023 -

Toyota of Lancaster responded

We're so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon

May 06, 2023

Great service with friendly employees. Prompt service Advisers are extremely knowledgeable and helpful. Thank you More

by SLP_NANCYL@YAHOO.COM
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kiara Santos
May 08, 2023 -

Toyota of Lancaster responded

We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you

May 06, 2023

Service has declined in the last 2 years I’ve been a customer for approximately 15 years More

by lgwenlarry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2023 -

Toyota of Lancaster responded

I am reaching out to learn more about your experience so I can appropriately address your situation. Please feel free to call me directly at (661) 952-2103

May 06, 2023

The service advisor explained everything to my satisfaction. She was very nice and my car's oil change was completed in 30 min. Will bring it back next time for service More

by franksusca4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2023 -

Toyota of Lancaster responded

Thank you for your 5-star review! We will be sure to share your review with the rest of our team.

May 05, 2023

Workers were very helpful and had a positive attitude during service for my car and explaining details More

by jthammond48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2023 -

Toyota of Lancaster responded

We're so grateful that you took the time to share your feedback with us. It's our pleasure to serve customers like you. Have a wonderful day!

May 05, 2023

Always great service and good communication never fails. Douglas and Gus are my go to service advisors More

by nette_0109
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2023 -

Toyota of Lancaster responded

We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you

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