Toyota of Lancaster - Service Center

My car wasn’t even fixed gave me the same issue again after just 1 week of having it out of maintenance after just 1 week of having it out of maintenance More

Joe Garcia is an excellent service adviser and is friendly and accommodating. He does his best to give the best service possible. friendly and accommodating. He does his best to give the best service possible. More

Very friendly staff. Took care of the work that was needed and got me on my way. Dealership was clean and well kept. Took care of the work that was needed and got me on my way. Dealership was clean and well kept. More

Erick was really helpful & welcoming. I like that the service was done in timely manner I like that the service was done in timely manner More

Service appt was reasonable and services were completed promptly. I appreciate the ease and flawless services provided. promptly. I appreciate the ease and flawless services provided. More

Very unsatisfied with my most recent visit to get my 2017 Tacoma serviced on the 29th of November. I am most positive that the technician had left the drain plugged loose resulting in my truck leaking oil. I Tacoma serviced on the 29th of November. I am most positive that the technician had left the drain plugged loose resulting in my truck leaking oil. I noticed the leak and took it back to get in diagnosed on the 10th of December. I was told I would have to pay money for a oil dye to check where it’s leaking from and that most likely it’s a leaking gasket and to repair it would be $2,000, but after that day, my truck has stopped then leaking oil. If my truck was indeed leaking oil, why was it not caught when getting a multipoint service check on the 29th? Upon drop off the 29th I had told the service man to check my tire sensor, which was not checked Instead was told “ It is due to the cold weather”. Which I am aware of and not causing the problem, but still had requested for it to get checked, and it was not checked. This is a second time I have requested something and nothing gets done. I also questioned a recommendation by the technician on the 29th to get my transmission oil changed when I had just gotten it done in May. I am currently active duty, Air Force I specifically take it to Toyota dealership dealerships due to the moving that’s comes with the military. I pay the extra money to get a reliable and job done right. This is the first time in eight years a Toyota dealership has done such a horrible job with servicing my Tacoma. More

I’ve been a loyal Toyota owner and patron for over 30 years. I’ve had 4 RAV4’s. Love them all. I do miss your free car washes though. Covid is over, it would be nice if you could bring it back. 😊 years. I’ve had 4 RAV4’s. Love them all. I do miss your free car washes though. Covid is over, it would be nice if you could bring it back. 😊 More

Very disappointed with the service review and fact that they always text the wrong number when done they always text the wrong number when done More

When I first pulled into the dealership, everybody was super kind and helpful and wanted to do everything to give me the best experience possible. Customer service was outstanding. super kind and helpful and wanted to do everything to give me the best experience possible. Customer service was outstanding. More

Misdiagnosed my 2018 Toyota Camry charging me $2600. Brought in 3 times, service advisor confirmed it was Toyotas fault for a mishap. 3rd time same exact issue kept happening, literally the next day and Brought in 3 times, service advisor confirmed it was Toyotas fault for a mishap. 3rd time same exact issue kept happening, literally the next day and now they conducted “a full disganosis” what does that mean? Why didn’t you conduct this so called “full diagnosis” and now you’re charging me $12,000 to fix? Please explain the logic behind anyone paying that much for car repairs. Toyotas team will cover up the negligence, & I’m left w/o a car. First time I decide to bring it in, and this transpires. I was ripped off, I’m extremely disappointed in Toyota. This is the first of many formal complaints. I dealt with Edwin and Shannon. More