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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,545 Reviews
Call Service Center (661) 948-0731

3,545 Reviews of Toyota of Lancaster - Service Center

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June 14, 2023

It's the second time you guys didn't complete it. But still I may give you guys a third chance More

by Noema
Recommend Dealer
No
Employees Worked With
It's a team. I don't know who work in my truck inside the shop.
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Jun 14, 2023 -

Toyota of Lancaster responded

We strive to provide an exceptional experience for all of our customers. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. Please feel free to call me directly at (661) 952-2103

June 14, 2023

I already did the survey before I already did the survey I already did the survey More

by 5DODGERFANS
Recommend Dealer
Yes
Employees Worked With
Mauricio
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Jun 14, 2023 -

Toyota of Lancaster responded

We appreciate you taking the time to leave us a 5-star review. We hope to welcome you back again soon!

June 14, 2023

Muy buen cervicio me lo entregaron en buen tiempo y el personal muy bueno gracias More

by jenypalacios
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 15, 2023 -

Toyota of Lancaster responded

Nos esforzamos por ofrecer una experiencia excepcional a todos nuestros clientes y nos alegra saber que tuvo una experiencia agradable en nuestro concesionario. Apreciamos su negocio y lo valoramos como cliente.

June 14, 2023

Service is always great ! Doug is by far the best at what he does. Always gets bk to me asap never had issues with anybody there ! Keep up the good work More

by ROLIEROSAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Larios
3.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 15, 2023 -

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

June 14, 2023

They were very nice, great customer services. I stopped.by to schedule an appointment for the next day. They were able to accommodate the service the same day. That saves me a lot of time. Thank More

by CAREVALO123@Yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 14, 2023 -

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

June 13, 2023

Excellent service very professional and courteous service advisor was knowledgeable and friendly we buy all our cars from this dealership More

by julieg110406
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Boghos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2023 -

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

June 13, 2023

Toyota Care was scheduled and on time. The service advisor was very helpful and accommodating. I will continue using this service. More

by PSLLANOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Garcia
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Jun 13, 2023 -

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

June 13, 2023

Mechanics need to do a more thorough job of checking out vehicles before they leave any revise customer when additional islands needed More

by pwrsourceelect
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 13, 2023 -

Toyota of Lancaster responded

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our apologies. We value our customers' opinions and couldn't agree with you more. I would like to thank you for bringing this to our attention so we can make the possible corrections in our service.

June 12, 2023

Everyone is always friendly and Doug gets me in and out pretty quick. I will continue using Lancaster Toyota. More

by catslaura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2023 -

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

June 12, 2023

I had a bad experience first time in there. I parked the car 20 minutes no one came in & I didn’t see no one all people are mad 😡 for no reason no one’s talk.I don’t wanna go back there More

by Choyon88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Preston
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chanin Yescas
1.0
This rating includes all reviews, with more weight given to recent reviews.
U.B. Dominguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kiara Santos
3.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Bravo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Larios
1.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Velasco
1.0
This rating includes all reviews, with more weight given to recent reviews.
Annie Vodegel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carmen Perez
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Jun 12, 2023 -

Toyota of Lancaster responded

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our apologies. We value our customers' opinions and would like to thank you for bringing this to our attention. Let me know if there is anything we can do to keep your business.

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